Sames Bastrop Ford

Just took my car in for a recall on the Airbag.
On the way home it died everytime i let off the gas.
I guess the mechanic messed with my throttle so it won’t idle. They think i’m a idiot or something. Trying to get me to bring it in thinking something is wrong.
I took off work for this stupid recall notice. I’m getting a new Mustang next year and it won’t be from this place. Get your service Dept in check, their costing you buisness.

We recently purchased a used Ford from Sames. We knew exactly what we were looking for, and found it at a great price by looking a little further out from Austin. We had some serious time constraints to complete the purchase, and they were extremely accommodating and efficient. We found a chip in the windshield just before finalizing the purchase. Within 24 hours, their windshield repair guy set up an appointment to fix it at our house — and we live on the other end of Austin. Every person we interacted with was professional, considerate, and didn’t waste our time. Would definitely look at Sames first the next time we’re in the market for a car.

We take all our vehicles here for service, Jason is the BEST!

I was so happy with my experience at Sames Ford! Syndi was so sweet and took great care of me. While waiting for all the paperwork to go through with the bank she kept a conversation flowing with me and made sure that I had anything I could ever need. I recommend this dealership and especially Syndi’s great customer service to anyone looking for a vehicle!

Best car buying experience. I’ve bought two cars from sames and I’m never disappointed!

I decided to buy one of their used trucks 30 minutes before they closed on Christmas Eve. They stayed open for me and helped me get an awesome truck. Thanks LT and Luis for making it a great experience. Will definitely shop at Sames again.

I bought 4 vehicles from Sames (Munday) in 4 years. The last one was in an infomercial and promised a free Yeti cooler with the car I purchased. Didn’t get the cooler, Craig said I got too good of a deal, really? They took 400 off asking price. I should have gotten the cooler for being a loyal customer. I’ve bought over 35 cars and have always gotten a full tank of gas. These guys gave me 20 dollars of gas and the wrong octane, engine lite was on for weeks till I burned it off. Also, service is not what it used to be, now take my 3 Fords to Lost Pines Toyota for service.

Great service from Geoff. He gives straight answers and I love the Ford F-​150. I got a rock caught in my disc brake and took it in the service depart. Fixed in 10 minutes. The bill? Zero.

Walked into the service department and stated that I scheduled an appointment for 10:00 via the website and was rudely told that «We don’t schedule appointments!» I then was told they didn’t have the tools or parts to take off the lug nuts to rotate the tires on the car. I also asked that they replace parts that were covered under warranty and was met with great resistance. Customer Service IS _​NOT in their vocabulary. VERY, VERY DISAPPOINTED! Would not recommend going there.

My husband and I finally feel at home with this company. Our last two cars came from Sames and we LOVE Chris the manager. He’s always willing to share some love with us and has taught us a great deal about buying. Thank you — Winner Family

I had been looking for a vehicle for my son and his young family and after spending much time getting nowhere in Austin I decided to look a little further out. We found something on their webpage that met our needs but I thought it was too good to be true. Dealers are still practicing «bait and switch» tactics as I experienced in Austin. We take a gamble and are at the dealership on Sunday morning waiting for them to open the gate. What do you know, the car we wanted to see was actually there!
We were greeted by Luis who setup a test drive, and answered my questions. After my test drive and inspection we decide to purchase the car. It took a couple of hours to finalize the deal and during that time my family got a nice lunch and my granddaughter got a huge balloon courtesy of Sames. Not a huge deal but very nice. She was sold right then and there.
Being a used car, they only had one key. This is pretty common with used cars, and car keys these days are not cheap. To seal the deal, the dealership ordered and programmed the new key at no charge. Rather than have us drive back out to Bastrop, Luis delivered the car to my driveway, washed, gassed up, and ready for the kids. That is uncommon customer service! I would recommend Sames of Bastrop to anyone.

We had started on our vacation, Thursday at 6:00am in our 2011 F-​150 ecoboost pulling a travel trailer. One hour into the trip the check engine light came on and we had no power. We pulled into Sames a little after 7 the service desk was open and they filled out a service ticket we unhooked the trailer and waited until 8:00 when the mechanics arrived. At 8:00am a mechanic pulled out truck into the shop. By 8:15am they diagnosed the problem visited with us and began repairs. I mentioned that there was another issue a clunking when we took off from a stop sometimes. He knew exactly what the issue was fixed and the engine issue. We were on the road by 10:30am. The truck has never run better. The people of Bastrop are lucky to have a great service department at their Ford Dealership.

I could bring my ford into the dodge dealer down the street and get better service… I know this because I’ve done it before. The employees here appear soooo inconvenienced with any repairs brought to their attention, that I do not foresee «Sames» being on the front of this building for long! Bringing in a vehicle for simple repairs or service should not be such a headache. I get that ford may be short staffed and people may even be out sick, but this is the third time in a row that I have received such service… If you have the ability try to use a different dealership, I hear good things about the Elgin Ford dealer.