Big O Tires

So i was shopping around some snow tires for my CLA 45 AMG i guess those was not easy to find because of the tire size very rear !!!
in 2 days bill one of the team crew found me the best tire for my car
they called me 2 days after that the shipping arrived.
i waited maybe 5 min till they started to work on my car less then an hour i was good to go !!
they wasn’t cheap tires those 19″ pirelli 240z but the best fit for my car !!!
on top of the service i end up getting a good deal !!!

Recently had them repair 2 Big O brand tires that had slow leaks. Called back 3 days later to find out what they did to repair them. The man on the phone said «we don’t keep records of our work and there is no way the guys can remember what they did 3 days ago.»
What kind of garage doesn’t keep records?

noticed on my last tire purchase they included some misc. charges for some materials. Also I purchased an unlimited muliti. year front end alignment from them. Upon going to get another alignment, they told me that they needed to do a bunch of front end work. Which would be North of $ 1000.00. Thankfully i got a second opinion. I did not need any work it was within Mfg’s specifications. Bringing this up with my neighbor, he told me his wife was conned into spending thousands of dollars for work that was not needed!
Buyer beware!
Discount tire is Now Open in Glenwood Springs!

yep, I checked this place before hand on Unilocal and the rating was not very good, maybe I should of listened to what the other reviewers where saying. I just needed my tires rotated. Well according to them salesman I had all kinds of problems. After going back and forth about my alingment, brakes and and possiably needing a complete new front end, struts etc. I finally had them check to see if the tires needed to be balanced, well guss what that all it was. If I had not questioned what he was telling me than I would of been out of pocket thousands. I think with any car service place is pays to get a second opinion and not just take what they are telling you as the truth.
The people where very nice and not over demanding or anything like and with the tires getting balanced my car runs great. Getting to the real reason my car didn’t feel right should be their job not mine. i learned a while back to think for myself and not let someone else do the thinking for you. This time that really paid off.
Granted I will need more service on my car in the next 10 to 20 thousand miles but it sure didn’t need to be done right their on the spot.

Bad customer service. They ordered the wrong tire for my car, and had me drive 60 miles and waste much of a day because of this. They finally got the right tire after 2 weeks. The final cost was more than the customer in front of me who bought 2 tires. Go elsewhere!!!

Took my truck in there today to get a leaking tire repaired. They said it couldn’t be repaired and that I needed a new tire. Their price was double what I had paid for the tire when new a few months ago so I asked them to just install the spare on my truck’s wheel instead of buying a new tire. They told me that they would not install the spare because it was potentially worn differently than the other 3 tires on my truck and it could cause damage to my 4 wheel drive system. I told them that the single new tire they were trying to sell me would also be worn differently and asked them what the difference was… The kid at the couldn’t answer why their tire would be any better for my 4 wheel drive system then my spare that is the exact same size. They were trying to scam me in to buying a tire I didn’t need. I put the spare on and drove my truck to Carbondale where I had the original tire repaired in 20 minutes for $ 25. The staff at Big O lied to me and made no attempt to fix my tire, instead they tried to sell me something I didn’t need at a very high price. I have 3 cars and two trailers, none will ever be serviced by Big O Tires in Basalt!

WONT STAND BEHIND THEIR OWN WORK. I have used Big O for years and was generally happy with their level of service but recently things seem to have gone downhill culminating with their most recent debacle which is finally the last straw for me.
I recently had them put on my snow tires (purchased from them previously) but after a week the right front slowly goes flat. It might be a puncture but I doubt it. The fact that it takes 3 –4 days (filled it a couple times) to go flat and the fact that they were mounted about 2 weeks ago leads me to believe that its a mounting problem. It’s really neither here nor there as they will fix any flat, but I just want to emphasize that it is probably due to their workmanship.
I drove up yesterday and they wanted me to wait 3 hours to have them fix it. OK whatever. They wont schedule a time to fix their screw up so I came back the following day at 7:10AM…now they only want me to sit around for an hour and forty five min. I cant put my life on hold for these guys to do the job right. I’m taking all of my business elsewhere.

They are not the only game in town, but they act like it. Premium prices for basic services performed with minimum to non-​existent courtesy. Raul and his cronies will try very hard to get you to replace your tires that only have 10 000 miles on them with comments like «that’s ¼ of the life of the tire. You need to replace them now!» They will also try stunts like simply keeping your summer tires when you go to have your snow tires put on. It doesn’t matter what the wear on the tire is. You just won’t get your other tires back. Be prepared to put up a fight if you do want those tires back.
The gist of it is, if you have money to burn and don’t mind being treated like dirt, then this is the place for you. If not, drive the extra few miles to Carbondale.

For a place that specializes in tires, I am extremely disappointed in the service, the quality of workmanship, and sheer ability to preform the most basic of tasks. I bought new tires from them 1 year ago, and due to bad alignment the tires wore unevenly. The warranty should have covered this, but instead I was told I needed to purchase new tires. After purchasing new tires, I had to return THREE times to have them try to correct the shimmy they had caused by not correctly balancing my brand new tires. I gave up after the 3^rd try and now just have to live with it, since they can’t seem to get it right. (Which will eventually lead to uneven wear and another set of new tires). When I received my truck back the first time, the interior upholstery, steering wheel, door handles, and shifter were all covered in oil from the driver who had pulled by truck out of the garage. Big-​O Tires in Basalt does not care about their customers… but instead care about turning out as many cars as possible, as fast as possible, even if they are not right.
Their staff is hardly knowledgeable beyond what it takes to remove and replace tires (which I can do at home). They refuse to help and take responsibility for the bad job they have done, or any error on their part.