Pet Styles Grooming Salon

I would rate zero stars if I could.
I was a first time customer and dropped my dog off for a haircut at 8am. I was told he would be ready at 5pm and that they would give me a call if he was ready sooner. I ran errands all day prepping for the holidays, and at 630, realized that I never got a call. I immediately, frantically called the salon to tell them I was on the way to get my dog. I called multiple times on the way and got no answer, and arrived to find the store closed for the day.
As a first time customer, I should have taken better note of what time they closed, but their hours were not posted on the door and I was not told their closing time when I dropped him off that morning.
I was heartbroken. I didn’t know where my dog was, but I assumed he was kenneled in the back of the shop and I didn’t receive so much as a phone call that he would have to stay the evening.
I returned the next day as soon as they opened. When I tried to pick up my dog, I was told I’d need to pay an additional boarding fee and that my dog had been sent home with the owner the night before. I told them that i wasn’t comfortable paying the boarding fee as I never received a call that he was ready to be picked up or that they were closing for the evening. When I asked if I could speak to the owner, I was told that I was not allowed to. The receptionist said they didn’t call because they were so busy, and that they left work at 640. I had tried calling the day before at 630.
I was so upset that I left the store without my dog in order to be able to speak to the owner when she returned. A few hours later, I received a very hostile call that the owner wouldn’t be coming back, and that they would take legal action if I refused to pay the boarding fee. I returned to the shop to pick up my dog and pulled up to see two of the employees having a smoke break. Not that that’s inherently bad, but I imagine that if you can take smoke breaks you can call customers to say that their dog can be picked up.
I wouldn’t recommend this place to my worst enemy.

horrible customer service! They act as if they can not be bothered to speak to you. They are grossly overpriced. I went in to make an appt but left when I observed a rude woman screeching & screaming at a poor dog who had peed itself, terrified no doubt. I left. I would not subject my precious babies to that.

I have taken my dog to Pet Styles about once a month for almost two years. For the first year, I loved bringing and picking up my pet to and from Pet Styles. In the last 8 months, I have seen the customer service and the overall quality of job decline significantly.
In spite of the steady decline of professionalism in terms of rude employee behavior, complete failure meet the timing that they establish, and consistently not doing the job that I asked for, I kept returning — hoping to once again to have the positive experience that we had when we first brought our pet. Unfortunately, the last two experiences have left me resolved never to return.
Even after I called twice to confirm my appointment (once the week before and once the morning of before drop-​off), I was notified an hour after dropping off my pet that she could actually not be seen that day, because they didn’t have enough groomers.
No one even attempted to make it right or apologize after their over-​sight.
Giving them one last good-​faith try, I dropped her off the next week with clear instructions as to what the grooming should be. When I got there at my pick-​up time, my pet wasn’t ready, her grooming was not what I had asked for, employees spoke rudely, and didn’t even fix it when it was clearly not what the order had indicated.
It’s too expensive to not have a positive experience. I’d try somewhere else.

This was the first time I used PetStyles. This is the only groomer in town that won’t sedate cats, and that was an absolute necessity for me. My poor cat is long haired and had several large mats in his undercoat that needed to come out. I brought him in at 7am and the groomer told me right then that he would need to be shaved. I was able to pick up my baby at 5:30 the same day, and my cat looked like he felt so much more comfortable! He was indeed shaved, and his claws were trimmed as well. For all that, it was about $ 78. Pricy for some, but again, no sedation and they shaved a large, long haired cat and boarded him for almost a full day. Plus, he smelled wonderful! I’ll be going back for sure. (I’ve attached a picture of my cat before and after. While it might not be your «thing», my cat had matted fur, and it’s about to get really hot here. I’m
Quite happy with his somewhat goofy looking haircut!)

I’ve been using Petstyles for years. They are consistent. They consistently do a great job and take care of my puppies like they are their own. I love them there. They do a great job!
Prices are reasonable and staff is professional.

Great grooming at reasonable price. My dog looks so cute when she is done at the beauty shop! They take good care of her and call me as soon as she’s ready.
This week I had them groom my senior cat as well. He’s a 19 year old Siamese and had several mats from being a lazy groomer. He’s old so he gets to do what he wants as far as I’m concerned. Anyway, I was nervous but the staff reassured me they deal with geezer cats frequently. When I picked him up I was thrilled. He looks like a million dollars! Silky smooth coat, no chunks of fur missing and a happy cat.
I’m grateful to the nice people at PetStyles!

This is the second time I’ve used PetStyles to groom my dog. And this is the second time that I’ve been completely happy with the results.
I used to take her to PetCo or PetSmart and though the quality of their work was good, they kept getting more and more expensive.
I had been asking around to get some recommendations from others with dogs and PetStyles name came up a couple of times. I gave them a try and kissed PetCo goodbye.
It’s a bit of a drive for me but worth the extra effort. Drop the dog off in the morning and pick her up in the afternoon. Looks great. And they were about $ 20.00 less than what I had been paying. They’ve earned my business.