Bob’s Auto Body Inc

I am following up on my initial review because I stated that this business did a nice job on repairs from another car. Well, I’m sitting at the dealer now getting the remainder of those repairs done finally. The shop was supposed to ensure that everything was properly repaired, including the replacement/​reprogramming of a tire sensor. The wheel was replaced, as was the tire, but I was told that the body shop, and the tire shop where the tire came from, didn’t know how to reset the sensor and that I needed to take it to the dealer. I should have realized something was not right at that point, but I foolishly gave them the benefit of the doubt. Bob’s Auto Body closed the claim and got paid in full. It turns out the sensor isn’t working at all and should have been replaced, which means it wasn’t even checked in the first place. So now I have to open another claim with the insurance company and pay for a brand new sensor. Insurance should pay out, but still I am so disappointed in this local business. It is apparent that customers do not come first at this establishment, and I happily took my business to another local shop who does better work for a better price with quicker turnaround time and MUCH better customer service. A+++ review for that shop (Ultimate Collision in Schaumburg) to follow.

Great service, reasonable prices, and very good work. Family-​owned, now second generation.