A Mills Van Lines

It’s the worst moving company ever!!! They have damaged many of my properties and wont take responsibility for it. They told me they will take care of it. However I could never get a hold of them again!!! Stay away

I have used Mills for 2 very large moves and I could not be more pleased with what they have done for me. I have very large expensive furniture and art. They were very careful and did a fantastic job both times. I could not recommend them more.

This is the worst mover I have ever used. The started loading and then I was told they needed the deposit in cash. Big red flag. The the deposit he wanted was about 90% of the estimate. I told him i would give him half. When they were almost done unloading at the new house, they stopped with some large pieces of furniture and said I had to pay the remainder, which was about 50% more than the estimate. I called the movers office and he gave me a song and dance about why it costs more, which was total BS. At this point I had no choice but to pay the new amount to get the rest of my furniture.

By far the worst experience ever! The owner Roland is the biggest scam artist I have ever met. Please use better judgement when booking a moving company. I went with my realtors recommendation and didn’t read reviews. This jerk gives you a price over the phone and does a 360 when it’s time to pay. He said horrible things to me and made sure to cash that check before the move was even complete. He talks to his workers like they are animals not people. It’s disgusting really. I hope more people report his unethical behavior soon.
Unilocal needs to change rating because this company doesn’t deserve any stars!!!

Only reason they get 1star is because I can’t give 0 stars. They take their sweet ol’ time to pad their hours, then they tried to argue they didn’t damage my door frame when I saw the thing shake when they smashed my dresser into it. You can do much better for your moving needs, skip this place

I WOULD NEVER EVER USE THIS COMPANY EVER. THEY ARE LIERS AND TREAT YOUR STUFF LIKE GARBAGE.
I was referred to Roland by family member who used them. Everything sounded good on the phone when we first spoke. Roland quoted a price of $ 150.00 an hour for 4 guys and he would come with and come with for free. The pricing compared to other places seemed a bit high but a good referral is worth paying a little more. I had received several calls form Benda and another gentleman going over our dates to move and how much we had. Brenda thought we had a 4 bedroom house and wanted to move on a Saturday, we had a 3 bedroom apartment and wanted to move on Sunday. The other gentleman that called tried to tell me they were sending extra guys and I told him I was quoted for 4 guys at $ 150.00 an hour. The 3 people that answer the calls (husband and wife team) need to learn to communicate with each other. They look like a bunch of morons when you get 3 different calls from the same company and different pricing.
The day of the move the guys showed up at 7:30 on the dot just as I was told. A total of 6 guys which included Roland. Well that would make sense since a few days before they tried to bump up my move date to Saturday and they would «give me an extra guy for free.» I told them I couldn’t do that. So 6 guys all are going, moving all my stuff. The guys were very nice and hard working. I couldn’t figure out why they strapped my dresser with everything still in it to move. I was told by Roland to leave all the dresser drawers full that the guys would take out the drawers and load them in the truck after the dresser? Because they chose to do it like that they broke a foot off my dresser that is only 3 months old. It was delivered and set up in my apartment buy the company we purchased it from and has never been moved since.
About 40 min into the move Roland wants to go over the cost of the day… Here is where the price goes from $ 150 an hour to $ 180 and hour because he brought an extra guy. I asked him if he remembers talking to me and I told him we only have a 3 bedroom apartment and I had moved almost all my boxes the previous week that we didn’t need an extra guy and he had quoted me $ 150. His response was oh yea I forgot… I’m not an Idiot he was just trying to raise the price. The price I was told was from the time of arrival to my apartment at 7:30 to the last item off the truck plus one hour is what I pay. I had no problem with that. I do have a problem with the price trying to change after the job is started. There were no contracts or emails sent from the company to confirm the move or pricing. They may want ot start doing that so there are no discrepancies.
The best part of my move is when it’s all over and done with to see that my bedroom set that was only a few months old is damaged in several places. Not just the leg of the dresser like I had mentioned earlier. Gouges taken out of the foot board that never had a scratch on it, the top of my dresser had 3 big gouges in the wood that need filler to even look normal, there was a chunk of wood taken out on the side of my bed where a drawer goes, The top of one of the night stands big scratch on the top, and a few more scratches and dings. Now I know that no one is perfect but they didn’t do more that put a blanket on a few pieces to move them. I told Roland the bedroom furniture was very new please take care of it he said” no problem were professionals.”
I placed a call into Roland and he called me back the next day to say we wanted to get the job done as fast as we could. I told him about the damage and he got mad and told me he made no money moving me because he had an extra guy there and began to swear at me for even telling him about the damage. He said he told his guys to «grip it and rip it» so they can get this move done as fast as they could. I can tell you that they were the nicest people on the phone, the lack of communication i can look past, even before I told Roland about the damage he was very nice on the phone until I told him his guys trashed my furniture. I was told that my furniture was severely damaged before the move and how dare I even ask him to look at it. I did have damage on one of the night stands prior to moving and mike had pointed that out to me and I did tell him I knew about it. If any piece had a scratch on it or damage they told me about it before they moved it. Not one of the other pieces they moved did they ever tell me it had prior damage.
After my phone call from Roland I am shocked at how he handled my concern. Never once did I raise my voice not once did I ever swear at him and this is what I got in return. It’s pretty sad since the move seemed to go very smooth, if my furniture wasn’t damaged I could look past him trying to raise the price on me and pay what I was quoted. The fact is my new furniture is damaged and I feel something should be done.