High Desert Appliance came to fix my cooktop through my insurance and they were on time, very nice, confirmed their arrival prior, all went very smooth. Though I got a replacement and they didn’t actually fix anything, they noted the damage right away and gave me several options to chose from. Since my home and the appliances are a bit older(1989) it’s time for a new one. Still, I feel confident they would have done just as good a job repairing as they did servicing. I would call them again out of pocket once my home warrenty runs out.