Wilcox James MD

I had an appointment with Dr. Wilcox, and he was very nice and took good care of my boyfriend and myself when we were sick.
It was easy to get in with an appointment, even as a new patient. I’d have normally gone with a 4, if not for the office staff/​organization.
There was a problem with one of the prescriptions, and we called from the pharmacy at 3 or 4 minutes to closing — the woman who worked the front desk refused to let us speak to the doctor, even as we explained the situation. We were forced to wait 10 minutes and call back, so that we could get the Dr. through the «emergency on call» feature. Kind of ridiculous.
My largest problem came when my boyfriend received a bill for his first visit — he’d paid the flat fee for the first visit, and the follow up visit two days later, was put through his insurance. They sent him a bill for the first visit, and when he called to discuss the discrepancy (if it was supposed to be for the second visit, the invoice should reflect that), they told him that they only had him down as making one visit. In the end, my boyfriend paid the bill and won’t ever go back, but I think it’s incredibly telling if the billing department doesn’t even accurately show what appointments a patient has had.
Regardless of my feelings for Dr. Wilcox, everything else is too large of an issue to allow me to return to his practice.