Motor Werks BMW in Barrington

I found MW Barrington BMW through TrueCar and custom ordered my blue 428i xDrive GranCoupe M-​Sport in February since they had the best price. I worked with Sharon Lee and Lou Floros in Sales, from putting in my order to taking delivery about a month later.
They trusted me to take home a demo car for the weekend, even though normally it wouldn’t be allowed since the store is closed on Sunday when I planned to return it instead of on Monday. I was very detail-​oriented and concerned about every individual number, calculation, etc. during the process but they patiently answered all questions I had, and were extremely responsive even after my deposit was made. Then went so far as to coordinate with someone from their team at the Chicago Auto Show to ensure I had the temporary available BMW rebate from it, and picked me up from the train station on delivery day. Since I had a unique name change situation and decided to pay all state taxes/​fees up front at signing rather than capitalizing into a payment to save money on interest charges, financing took longer than usual on a Friday night long after store closing but it was no issue.
My only complaint was the «MW» decal/​medallion put on the back of my car but that’s not a reflection of the Sales team, and it seems like all dealers are doing logos these days! In any case, I removed it myself with some dental floss, soap, and water. :)
Overall a great experience ordering my first (but not last) bimmer.

I took my BMW in for one issue and while they were taking their time repairing that they came up with a host of other problems that needed to be repaired. One thing was I needed a new battery at which point I told them the battery had been replaced by them and was 1 week over their annual warranty guarantee. They should look at their records and I also told them I had not noticed any problems with the clock, radio etc. Should have heard the dead silence! Additionally, they did not even provide a loaner as they were all out? The repair took several days and getting a shuttle ride was a nightmare. Upon getting my car back I had my battery checked at auto zone and the the battery tested fine and they said I did not need to be replace the battery. Disappointed that this once reputable dealership can no longer be trusted with oil changes or repairs and has to resort to lying to its customers in order to increase their revenues.

I created this account just to leave this review.
My experience at Motor Werks BMW was fantastic from the moment I stepped through the door. My wife, 5yr old son, and I stopped in to look at a BMW after realizing that the previous vehicle we were looking at did not fit our needs. With the mileage getting up there on our travel vehicle, we decided to open up our options to other makes and models.
Upon arrival, we had the great fortune of acquiring Mr Wayne Bell as our client advisor. Mr Bell was extremely patient and super informative when dealing with us while presenting various vehicle options for us to consider. He did a wonderful job engaging my wife into the purchase decision whereas under normal circumstances, she would’ve wished she had stayed home. Wayne offered to show us every vehicle we wanted from 5 different manufacturers even offering to escort us to another location up the street! The customer service provided by Mr Bell is second to none! I highly recommend perspective clients to ask for Wayne Bell by name.
After finding a vehicle of our liking, Wayne gave us plenty of time to make our purchase decision. He was extremely patient with us while my wife and I debated on the pros and cons of this upcoming purchase. Although the vehicle did not meet all of our wants, the way Wayne conducted himself throughout the transaction allowed my wife to make a compromised decision without feeling rushed or pressured. In the end, we made a friend and just had to do business.
We then negotiated our transaction with Wayne and his supervisor Andy. Although it took us awhile to come to terms, we were able to find a solution making our purchase possible. During negotiations, Wayne gave me a tour of the facilities and introduced me to his service department. While doing so, Andy even came downstairs to service just to locate a spare set of tires that came with my vehicle purchase. This guy Andy climbed over mountains of tires in his suit just to locate the set that was promised to me. I personally would never climb over anything in a suit and was humbled by the extreme extent of his customer service. Motor Werks are fortunate to have Andy on the management staff and I perceive him as a valuable asset to this organization.
While waiting for the paperwork process, we were greeted by Chris, the GSM. Again, great experience leaving my wife and son feeling extremely comfortable during the delivery process. Mr Tony Dee in the finance department was a pleasure to deal with as well!
You’d think that the service stops here.
No. We had stipulations in our transaction that required follow up and Wayne excelled in that as well. Scheduling appointments for me during his day off and making sure I had someone on hand to take care of me in his absence. Andy was also there to make sure all my issues were addressed and went above and beyond yet again to make sure that myself and my new vehicle were taken care of.
The was a wonderful buying experience provided by a team of customer oriented professionals. I wouldn’t hesitate to conduct business with Motor Werks BMW of Barrington again. Well worth the hour drive from downtown Chicago.
Thanks again Wayne!

I am beyond unhappy with my 2005 BMW X5 purchase. I purchased the car (pre-​owned) about a year ago and pretty much have had nothing but problems with it. I took it to the dealership once for issues I was having with the car, and have learned my lesson to never take it back there to get repaired as they are beyond overpriced and will inform you that several other things are wrong with the car, when actually they are not. Maybe because I am a girl and they thought they could scam me into getting more money. But I got a few other estimates from other dealerships as well as gas stations and stand-​alone repair shops, etc who told me completely differently information — however all of these other places did tell me similar things and completely opposite of what Motor Werks BMW told me and all quoted me close to $ 4,000 less. I am also extremely annoyed that I have had to fix majority of my door handles, which I have come to find out is a huge problem with these kinds of cars. I was ripped-​off when I purchased this car and cannot wait to get a new car from a different dealership as I will never go back here.