Motor Werks

Had my «A» service done on my C300. They took me as soon as I arrived, 15 minutes early, and had it completed in just about an hour. Pricing is «normal» for a MB dealer — that is to say, just over $ 200 for what is essentially an oil change and a check of fluids, safety items (tires, brakes, etc.), and a new key fob battery. The service consultant I had was fast, efficient and friendly. Oddly they list a free car wash as a service extra on the receipt, but did not do it on my car, probably because it was a snow melt day. Still, getting rid of the salt etc. would have been nice.

This place only seems to care about you when you are in the building.
I’ve called on four separate occasions asking for quotes on different repairs. Once the phone just rang and rang and rang, someone finally picked up and then hung up. I called back and once again it rang and I was transferred to the operator who said she’d have someone call me but no one ever did. I called two other times and reached an advisor who took my info and said they’d call me back with quotes. That also never happened. I’ve only had someone get back to me once!
Try setting up an appointment though and they’ll get you in right away. I did my oil change there and service was okay. I thought while I was there I’d also ask about a quote. They gave me a general price but I asked to have a formal one given or sent to me. Didn’t hear back from the advisor until I filled out a complaint with corporate Mercedes.
Their service seems to be good but I don’t want to work so hard to figure out what the price will be.