Douglas Automotive

Outstanding service and they are so professional. Ask for Frank the customer service manager, he is a straight shooter and helpful. We brought in our Lexus this past week. It was making some noises when backing up. We dropped it off and within an hour of dropping it off Frank called me back told me the SUV needed brake pads. The quote was fair. We agreed to the repair. Oh, by the way it was done by the end of the day, we dropped it off. They also found a nail in one of the tires which they repaired as well. Douglas automotive ROCKS! THANK YOU for all of your wonderful service. You can not go wrong getting your car, SUV or truck fixed here.

Took care of warranty repairs quickly, efficiently & professionally. They definitely stand behind their work!

After paying $ 1300.00 for tires and was sold lifetime rotation at no charge, I have yet to have them rotated. They are always «too busy». So don’t buy this scam. Surely there are better places in Barrington for car repair who are actually ethical.

I need to start off by saying I don’t know much about cars, and I don’t have much interest in learning about them. SO, when it comes to car repairs, it is important that I go to someone I trust not to take advantage of me. We moved an hour away last December, and we still make the trip up to Douglas for our car repairs because they are THAT good. Their staff does a great job of explaining the cars’ issues, the course of action and pricing to me, while speaking in a way that is not at all condescending. In the past, I have found that some mechanics can be condescending to women; especially those of us who aren’t interested in car mechanisms.
The waiting room is clean, comfortable and offers TV, bottled water, etc. for your wait. They also help arrange a nicely discounted car rental service if you need a loaner car.
One of our cars is a Prius, and we have had a bad experience in the past with a mechanic who was not educated on hybrid maintenance. I know from a conversation with the owner, that the staff at Douglas is always learning the newest technology in diagnostics and repair. We trust them with our Prius AND our other car (a regular, old gas-​guzzler).
One final note: They have three locations too, which comes in handy. I can drop off my cars in Fox River Grove, Crystal Lake or Barrington, depending on where we are coming from/​going that day.

Absolutely the worst car repair service I have ever encountered. Charged top dollar for a refurbished (junkyard damaged) part and then claimed to have mentioned that it was refurbished. Got a full refund from these crooks.

I was looking for a place to get my brakes done on a Yukon. I had some outrageous quotes on the phone from some sites high and low. Douglas explained that they would assess the car and then call me with a detailed quote to see if I wanted to proceed without any pressure. I agreed with their assessment of not needing rear brakes and the price was fair. The car was done on time and I will use them again and recommend them.