Barrington Urgent Care

I arrived at 2pm with a bad cut on my finger… Knowing perfectly well that there would most likely be a long wait (and I was cool with that). After an hour of waiting, a woman and her daughter came in. The mom said that her daughter had an earache and a sore throat. Then a tiny bit later, I was shown to a curtained exam «room» (it’s just a curtained off area). After a short time, a nurse came to have a look at the cut and then put it to soak in some kind of solution. While my finger was soaking, I heard the mom and her daughter from the waiting room being shown to the curtained off area, right next to me. I could hear them talking with each other and then with the nurse. I could tell that they were the same mom and daughter from the waiting room (the mom’s voice was very distinct and the daughter’s symptoms were the same).
After waiting another 45 minutes, I heard the mom next door asking the nurse how much longer, to which the nurse replied «the doctor had to leave to pick up her son… She’ll be back in about 20 minutes… And don’t worry, you’re the first patient she’ll see when she gets back.» (what the heck??). At that point, I’m getting mad… So I flag the nurse over and I said, «I was here a full hour before that woman and child in the next exam area.» To this she said «no you weren’t… She was here long before you». I then said, «no… That woman with the child who has the ear infection arrived a full hour after me». Then the nurse said, «that’s not who is next to you». At that I said «yes it is… Do you not realize I can hear everything that’s being said? I don’t have bad hearing». She then left my exam area. At that, I picked up my stuff, went out to the nurse area and told her that I didn’t like being lied to and that I’m not stupid…
So now I’m home with a very bad cut, that hasn’t been treated or stitched.
Don’t waste your time at this place… The staff lies and the 1 doctor on staff’s personal issues are more important than the line of patients who have been waiting for more than two hours.

Hell on earth. The worst. Skip it. Seriously. I thought I was on the devil’s version of candid camera. It’s not worth the time and there are plenty of other urgent care centers in neighboring towns. I’m no stranger to the wait times at most walk-​in medical places, I did live in Fall River for 8 years after all. However, THREE AND A HALF HOURS is unacceptable, especially considering they FORGOT ABOUT ME at one point. And they had the audacity to post a «Review us on Unilocal!» sign at the check-​in window!
It’s bad enough when you’ve fallen ill and it’s the weekend so you can’t be seen by your regular doctor. Then to have to endure the torturous wait times here is just cruel and unusual punishment.
Be warned this is long:
This was a Saturday visit so I expected it to be busy. Sure enough, the waiting room was full 40 minutes after opening. I put my name in and was told, «It will be just a few minutes.» About an hour and a half goes by and the receptionist calls me into the back and tells me to stand against a wall in the hallway. Another 45 minutes go by and finally a nursing student comes over to check my vitals and direct me toward one of the exam «bays» (they don’t have exam rooms, it’s just different bays separated by curtains). Eventually, I start to notice patients being directed toward exam areas who came into the office over an hour after me. Finally, I overhear the physician speaking with the girl in the next bay who was one of the people who came in OVER an hour after me… I was agitated but she was saying the magic word in the medical field: ‘asthma’ which always gets you first treatment so I tried to stay calm. At this point, I asked the nursing student how much longer it’d be since I had been there so long and was in a LOT of pain. She smiled and just said, «Oh of course I’ll check right now.» Never heard from her again. Then the physician went in to speak to yet another patient who, again, had come into the office an hour after me. I went to one of the nurses and told her that I’d seen the physician now go in to examine two other patients who had come in well after me and that I just wanted to be treated so I could go home. She smiled and played dumb claiming the doctor just sees the patients in the order the receptionist sends them over. So I told her that she should talk to her receptionist and she also «of coursed» me, obviously trying to keep the situation calm since she clearly had dealt with angry patients in this capacity in the past.
I guess the saying ‘be careful what you ask for’ is true because finally the physician came in and wow! what terrible bedside manner. I don’t know his name because he never introduced himself. Didn’t make eye contact with me or my husband who was with me. Disputed what I told him about my prior experience with this same ailment. Disputed previous treatment care recommended by primary care physician. Overall, kind of a jerk. Luckily the «exam» only lasted a few minutes.
Three and a half hours later, we were finally leaving and they had closed early for the day, an hour prior to this!
As for the facilities, they are in fair condition at best. The receptionist’s computer was malfunctioning when I first arrived, the cabinetry was worn out, the exam chairs had duct tape on them… no actual exam rooms meant I could overhear basically every other patient’s intimate medical details. I watched the sanitizing process by the nursing student and the Lysol spray they use to disinfect the curtains and hard surfaces was very heavily scented with Fresh Mountain Air or some other sickening fragrance.
If I hadn’t paid my co-​pay when I checked in, I would’ve just left and tried to find another urgent care. At one point I actually considered forfeiting the copay and just going to the emergency room.
Lastly, while the nursing student and the other nursing staff weren’t rude or unkind, it was concerning just how unfazed they were by the fact that they had patients in the office who had been there as long as I had, giving me the sense that that’s how it is all the time… which is not acceptable.

Recent first trip in– smooth sailing. Attended to me quickly, stitched me up & I’m on my way with instructions to come back in 7 – 10 days to remove the stitches. First attempt to return on 7÷23÷15 and I am greeted with a sign on the door: «Barrington Urgent Care will be closed Thursday 7÷23÷15. We will re-​open Friday July 24, 2015 at 8:00am. Sorry for the inconvenience.» So I show up at 8:00am and sign in on 7/24…full staff of nurses and a doctor behind the glass partition. About 8:25 (waiting room is now full) a Dr opens the door an thanks everyone for their patience but until their secretary comes in to man the computer, they cannot see any patients. Really? At 8:55 another person opens the partition to announce that the secretary is having car problems & they cannot see any patients until she gets there. There is no ETA and they will have to shut down for the day if she doesn’t show up. Awesome! Let me get this straight, you have a full staff of people and NOBODY can do ANYTHING without the secretary? Nobody else can operate a computer? Is it just me or does that seem like a crazy way for a business to operate? See ya.

Two stars are for the nurse and radiologist who did my 7 year old daughters X-​rays. They were kind and gentle. That’s the best I can do because the rest was a horrible experience. My daughter fell face first on our driveway and was bleeding from her mouth, pretty bruised on her face but her chin bore the brunt of the fall. The Dr barely looked in her mouth and said it was a cut and would heal; ice & Motrin. The scans showed nothing broken. 2 days later, I had a feeling something wasn’t right so I took her to the dentist. The dentist rushed her over to the oral surgeon because she saw the muscle had been torn from her jawbone. How could a doctor miss this? Now she is healing much slower because it was open for too long and can’t be stitched up. needless to say we will never return.
One other thing/​I was told the Dr was out of my network when we arrived. I said it was ok because it was an emergency and the receptionist said its just a matter of them doing a little paperwork to enable in network benefits but they haven’t gotten around to it. ?? Lovely.

Always professional always kind. A godsend when dealing with sudden trauma or injury. I am so glad I don’t live far.

In my first experience going to Barrington Urgent Care I had a very short wait and then extremely professional and helpful care first the nurse in then Dr. Joseph Grillo. I felt comfortable being there and was impressed by the cleanliness of the facility and The quality of service.

I went as soon as they where open. Only 2 – 3 other people in front of me. I was called in to room within 10min, super nice nurse came in took info and temp. 5min later doctor came in talked to me about my sore throat and was super awesome. He checked me other talked to me about how I felt and explained options. Said I needed blood taken and a shot. While others would grumble I felt happy about all this because the staff couldn’t have been nicer in treating me. Again two other nurses came in and again where nice, chipper and funny. It’s refreshing to go to a walk-​in, get seen and get the service you need when feeling icky. In and out within 45min. Walk-​ins are suppose to be fast and this one with great staff did it all. Thanks everyone!

They should take the word «urgent» out of the name. Despite getting in early and what appears sufficient staff, the wait is often obscenely long. Once you enter the treatment area, you’re just beginning the ordeal. Doctored are rarely on the floor.

This place is terrible. I waited well over 45 minutes for a simple shot. I should have left when they took me to the «room». The ER type area has a distinct smell to go along with torn beds and outdated looking equipment. it’s scary when I feel my cats vet has more up to date equipment and basics. If you don’t mind shoddy surroundings while receiving your medical care then this place is a good fit.

I’ve been to a fair number of walk-​ins in the Providence area. Barrington Urgent Care was clean, the staff courteous, and the care helpful and accurate. I’d go back.

Overall I was in and out of here in under 2 hours, which for being a walk in clinic, getting seen by a doctor and getting an x-​ray, is not all together unexpected or terrible. I waited about 15 minutes in the waiting room (do yourself a favor and generously use the hand sanitizer they have everywhere). I was then moved to a curtained off room where I was seen by a friendly nurse who took my information and symptoms on a computer. I waited a while after that for a none too friendly Indian doctor, hence the deduction of one star from my review. I got an x-​ray after seeing him, was diagnosed within the next 15 minutes, had my prescription called in to my local pharmacy immediately. Overall, I would only change the doctor’s attitude.

The staff was friendly and efficient. I got excellent care for a sudden medical condition that needed attention. I recommend this facility highly.