Four Paws Inn

I left my dog here during Christmas time. It was a very bad experience and I will not bring my dog back again. The couple running this place know little about good customer service or following instructions.
I called to make an appointment and was told I have to go to their website to fill out and submit forms. I did this immediately and called back to confirm the paperwork was submitted and to confirm the time of drop off. When I arrived to drop off my dog– the Husband was there. He did not know much about the operations of the place, he mentioned that his wife is the one in charge. He said they lost my paperwork (which had my instructions written down), but nonetheless I gave him my very clear instructions again. My instructions were basic. It had the dog’s potty times and I strictly said DO NOT FEED my dog breakfast. He usually does not eat breakfast and he also gets very car sick. We had a 6 hour car ride back home to NYC the next morning and I did not want my dog throwing up in the car bc he ate breakfast. When I arrived to pick up my dog in the morning, both the husband and wife were there. The husband looked at my and said «I just fed your dog breakfast» I asked if he ate a lot and they said «yes». Like seriously, I asked like 3 times do not feed him breakfast. They completely disregarded my instructions. And my dog threw up all over the place in the car on the way home. Usually if my dog does not eat a big meal before getting in the car he is absolutely fine. He only throws up when he eats a lot before getting in the car.
Sadly, this experience get worse…
When I went to pay the bill– the wife decided to add on en extra $ 50 fee because i «dropped my dog off late». WTF? Apparently, you have to drop your dog off by 5:30 pm. I mentioned on the phone that I was driving from out of state and I would arrive at 6pm, and I arrived exactly at 6pm. She said said that was fine, and quoted me a price, but when I went to pay she tagged on an extra $ 50 late fee. I would not mind paying a late fee if she had told me about it on the phone, but she did not. She quoted me one price, and charged another. I didn’t bother to dispute this since they were so rude the entire time I talked to them.
Overall, its really too bad this place sucks. I am originally from Barre and I go back to visit frequently. I will not bring my dig here again.
Oh– one other thing: they also lost my leash. real nice guys.

I hate leaving my dogs at kennels, but my experience at the Four Paws Inn was very pleasant. I was able to easily book my appointment, and the requirements were clearly explained to me over the phone, and the website is very informative, as well. When I dropped the dogs off, I didn’t have to put them immediately into a kennel, which is so traumatizing for the dogs to have to watch me leave, not to mention traumatizing for me to hear them crying. I dropped them off in the office area and when I picked them up they were roaming around outside in the yard, happy! They have a clean, large, open facility, with every size dog, roaming around. Other kennels I used had all of the dogs caged up. When the dogs got home they were not stressed out and were actually tired from all the exercise.