Fred Martin Superstore

Had a wonderful experience from start to finish. Rob was a great salesman and Steve DiFranco is top notch. Loved it so much I sent in my mom, daughter and sister.

I highly recommend Fred Martin of Barberton, OH. In early November, 2015, I bought a brand new 2016 Chrysler 200S at this dealership for a very fair price and was treated with respect and courtesy. My car was perfect, and it was a 5-​star experience from start to finish. Some of the reason for my positive experience was the staff at Fred Martin, and some of the reason was because I walked into the dealership fully prepared and with the right attitude.
Here’s my story…
When you’re in the market for a new or pre-​owned car, you’d better do your homework first
before you walk into any dealership. The reality is, ALL of the dealerships want to make money — and as much of it as they can. You really can’t fault them for that. What the buyer needs to do is to act responsibly and research the vehicle he/​she wants (reviews and also check out
and ebay and see what the average lowest price on that vehicle is) and visit several dealerships BEFORE he/​she walks into the local dealership to purchase that vehicle (I say local because if you can purchase the vehicle at your local dealership, it makes things easier when you need to return for whatever reason (s), good or bad).
When you walk into the dealership ready to purchase, you should already know your credit score, you should have pre-​approval for your financing, and you should have bona fide offers from other dealerships in your hand printed out so you have proof of the prices you were quoted. You’d be very surprised how differently you’re treated when you walk into a dealership and the salesman already knows you can purchase a vehicle that day and drive it right off the lot. You are royalty to them. That’s how I was treated by my salesman and by the floor manager. I walked in at 4pm and drove my new car off the lot at 8pm. I got the exact car I wanted, AND I got it for the price I wanted to pay.
The salesman and I chatted it up for a while out in the lot before we sat down at his desk. And when it came down to getting a price for the car, I was initially quoted $ 3,000 higher than I eventually paid. Yeah, blah blah blah — so what. You can’t take offense to it. The dealership is trying to make money. They make an offer, it’s high, so you haggle.
And if you’re going to haggle, you’d better know how to do it. You’d better have a printed copy of an offer from at least 1 other dealership that shows a lower price than what the dealership you’re in just quoted you. That’s like gold in your hand. Now the dealership knows that they better at least match the price and then some because if they don’t, you can walk out and go buy the vehicle at the other dealership. It’s really amazing the power of a bona fide, printed offer in your hand. It’s really a great coupon that puts cash in your pocket. Woot woot cash. Oh, and don’t forget the piece of paper you already showed them that says you’re pre-​approved for financing. Mine was from Chrysler Capital, but yours can be any legitimate bank, credit union, or acceptable financial source. That is silver in your hand. Silver and gold, silver and gold… sorry, I digress.
Anyway, once I poo-​pooed the dealership’s offer and showed them the lower offer, the
salesman brought the floor manager over to discuss the whole thing.
Ooooh yeah, I love the sensation. Ultimately, after some spirited back and forth, they all decided in their infinite wisdom to actually beat the printed offer from the other dealership by a thousand dollars. Yessssssss… victory is mine sayeth the Lord. (Yeah, I know, it’s vengeance, but allow me a little poetic license here.) I ended up saving 7k and got
3 free oil changes per year for 3 years and a 2016 coupon book (my wife loves those).
Now the only glitch — and I won’t deduct any stars for it – is when I went into the finance manager’s office to sign the paperwork. Treated me very rudely and like I was some uneducated dumbass and of course tried to sell me (guilt me into it really) the expensive extended warranty (Do not buy this! You do not need it!) and some $ 700 coating for the paint that YOU DO NOT NEED! Folks, this is what every finance manager does at every dealership. Be smart. Tell them NO and NO THANKS. Save yourself 1500 or more because all you’re doing is providing more profit to the dealership and increasing your monthly payment for no reason. Drive your new car home, wax it with some good wax twice a year, and try to keep it in as good a condition as you can for when you sell it or trade it in some day.
5 stars to Fred Martin for an excellent experience. I’m sure I’ll be back some day.

I purchased a Grand Cherokee new in 2013, I was trying to decide between a Wrangler and the GC. They did the usual let me see your Drivers License and intro questionnaire. I think it was to help them determine which model I would like more and/​or could afford. The only reason I drove to Fred Martin is because my Grandmother had purchased her two previous Jeep Wranglers there. I know a Grandma driving a wrangler sounds funny. :) The salesman then took us out into the lot to look at them, I tested a 4 door Jeep Wrangler and then the GC, I settled on the GC, figured it was better for the kids (quieter, more comfortable).
I was prompted to buy from Fred Martin because of a November special they had around Thanksgiving. The process did take 3 – 4 hours, between getting financing, me making up my mind, test driving, etc…
I thought the sales process was pretty good but what has made me give 5 stars was their service center and the people they have working in the service centers. Every time I need an oil change and or have a service recall I get excellent, detail info including waiting time and what they will be doing to my car. I sit and wait in the waiting area and they come to me to let me know when its finished. Also the waiting area has free coffee and wifi, fyi.
This is exactly what I want from a dealer, nothing more.

Stay away from this dealership… they are as crooked as they come. They tried the classic bait and switch with me on a lease deal that they advertised. In the end, after wasting nearly three hours of my time, they refused to honor the deal that they advertised in the newspaper.

Great dealer. I purchased a Jeep Liberty some years back and have had little to no problems with it. A couple of weeks ago, while driving down a local road, the tank straps broke and the gas tank fell off. I took it to FMS, and couldn’t have been happier. They got me my SUV back at a good rate, better than any other estimate that I got, the service was done professionally. They told me different areas that needed to be given a once over. The repair wasn’t as long as expected and I got my car back very fast. The service department is very nice, as are the sales (our family has gone here on numerous occasions). If you want good service, Brandon in the Sales, and Ray in service, are the best way to go. I have gone to many dealers in my life, and this one is one of the top for how good it is. I’ve never had a problem with them, I don’t feel pressured into making decisions etc, etc.
The waiting area is very nice. There is a TV that displays the current customer in queue and how far the job of that current customer is coming along. This allows you to know exactly where your car is at, if it’s just a simple repair. There is complimentary WIFI, coffee and popcorn available to your use, as well as a very nice room to sit and watch TV in while you wait.
The service department not only gave me a good price for my repair, they helped another family member out that also needed work done without an appointment. The sales department is well-​versed and willing to deal slightly. There is nothing that needs to be done at this dealer to improve it. I’m sorry for the other reviewers bad experience, because every time I’ve gone, it’s always been flawless.

Horrible experience! Very rude salesman. Just because we didnt want to accept their offer on a vehicle and weight out our options on other vehicles, they thought it was ok to be just flat out rude. My wife and I will never step foot in Fred Martin Superstore ever again!!! I will make sure my friends, family and co workers will never shop there!

I have bought 2 vehicles here and am considering going somewhere else for my next. The sales staff didn’t really want to offer too much help and acted as if they were annoyed when the deal took longer than expected. I work until 5pm and it takes time to get out there — so don’t act like you are doing me a favor when I could easily go to another dealership and spend my money.
The maintenance department is a little sketchy when assessing repairs and take no accountability with they make a mistake/​error.
My wife is due for another vehicle and you best believe I am considering another dealership to spend my tens of thousands of dollars.

Great service and good staff to work with. We get free oil changes for 3 yrs with our jeep as well as service if something is wrong.

Not impressed got appointment at 7:15 arrived about 7:05 still waiting to even look at cars because of paper work! It’s now 8:28 I’m definitely upset… finally they got back… still waiting and it’s dark… they close at nine… people outside were friendly but this is taking too long… really frustrated. Word of advice if you see cool pre approved cards in the mail RUN! Don’t open it throw it away! Waste of 40 miles trying to get a 2^nd car. Frustrating! Won’t come back! Waste of time…

Great spot. Fair pricing and professional sales people. Scott Sanders and Daylor were outstanding. They’ve made a customer for life.

Let me begin by saying, previous to hearing about FMS I had been going through the bank I have been with for over three years. My grandfather and I went into Huntington with a very confident idea that him consigning for a vehicle since I am 21 and have no credit history, however with my grandfather who has impeccable credit, that it would be a very easy approval. One month and a half, and more paper work, hours on the phone, was told that the loan was denied. The loan officer told me «If you find a vehicle, call us and we will send it down to the underwriters for a decision». Here is the thing, how am I suppose to «find a vehicle», but expect the seller to keep the vehicle while the underwriters make a decision. Well, I gave up two weeks ago. & still to this day, the bank hasn’t contacted me questioning if I found a vehicle.
My grandfather works with a guy who bought a Dodge Dart from FMS and was extremely pleased with the speedy service and customer service. Which is how my grandfather heard about FMS. So we decide to go with a dealership since the bank had been giving us the run around. Online I see the perfect car for me and check the availability. Talk to a very nice lady over the phone and made an appointment to come look at/​test drive. Now, we live in Cleveland, so it is about a 50 minute drive here to there. My uncle takes me to the dealership and immediately when we walked in it was very unwelcoming and awkward. Everything Inside the superstore electronically has to be over 15 years old, all of the dealers must be over the age of 55, and the coffee was terrible. (Per my uncle). Our dealer, Doug Happ was not helpful at all. He comes back to tell us that the vehicle I had an appointment to look at, that I just called an hour earlier to check on because we were on our way, had sold. Furious I call customer service. They send us to the Jeep dealership and Mike takes care of us. Apologizes and asks if there are any other cars I was interested in. After that, he comes back to tell us the original vehicle I wanted to see had not sold, but had been moved over to their Nissan dealership. There was two hours wasted of my life I will never get back. My experience at the FMS itself was not pleasant. The Nissan dealership where the vehicle had been moved to on the other hand was extremely helpful and apologetic about the disaster of a morning we had with FMS. I will have you know, I had been at three different dealerships that morning when they had forgotten about us so to speak, and had not even sat in a vehicle. Immediately when we get to the Nissan dealership, I get in the car, test drive it,
Everything looks good and the vehicle runs well, except a few minor imperfections. The deal we came up with ran smoothly and we purchased the vehicle that day thanks to Brandon Mergatroid. He is a wonderful guy, and if I ever decide to purchase another Nissan I will most likely ask for him. He could not have been better to us. Over all I give the experience three stars just because of the first dealer and the wasted hours of the morning. I recommend the Nissan dealership. & thank you to Mike the second dealer who called me a few days ago to congratulate me on the purchase.

This war is not over yet! Check your credit score! My credit score was ran 11 times without my acknowledgement. Shotgun credit or not. It doesn’t matter. It was unprofessional and I was highly disappointed. I found out a week later from another dealership and I was shocked. If I went to another dealership I could have gotten a newer car for a lower rate. I will never come shop here again. Never seen cars so expensive here and they also lied to me. I see what being scammed feels like. Thank you f**king Fred Martin superstore for bringing my credit score down 100 points. Yes you did. This place can rot in hell up Hitler’s ass while Hitler’s in Satan’s ass

I didn’t buy my Jeep here, so I don’t have an opinion on the sales team, but I get my oil changes and other maintenance done here and I have zero complaints. They do a great job and are always friendly out in the service area.
Usually, it’s a pretty quick process but I’ve had a few times that took a little longer because they were busy. I’m ok with the wait though. They have free coffee, free popcorn and a nice selection in their vending machines in the waiting area.
Overall I’ve had really great experiences at this place. I’ll keep coming back.

I bought my 2011 Jeep Compass here from Brandon Mergatroid, he is a wonderful wonderful man. Very customer oriented, willing to help in any way he could. He is truly an asset to FMS. I will be back!

Writing this for my friend of 50 years, who is 78 years old. He went to this dealer looking for a good used Jeep and his experience was very poor. I have purchased a couple cars from this dealer and, although they are a very tough negotiator, I was able to come away not getting hurt too badly. However, my friend just wanted a good used car in the 12 to 15 thousand range. When they found out he was not a new car buyer who would be financing and not buying all those extras they like to sell you (extended warranty, special wax treatments etc.) or trading in a car they could make money from, they gave him, in his words, «the complete brushoff». He told me they told him «we don’t have any cars in that price range.» I felt bad because I had sent him there all the way from Canton. Oh well, that is part of what Unilocal is all about.
7÷8÷2012
I was looking to purchase a good used Jeep and after finding one listed by Fred Martin on Autotrader, attempted to find out what they were asking for it. Despite 6 emails from various persons on «the internet team», I never did get a price or a phone call on the Jeep. Worked out well for me in the end, as I was able to find a nice Jeep elsewhere.
2÷5÷2013
Tried to schedule an appointment via the internet. Although there was a «live» chat person, never did hear from the service person. Someone DID call and want to sell me a vehicle. Much easier to call for an appointment. Also, seems like you need seperate service appointments for oil changes and other service. They are very busy.

Super is a good name for this place. I live quite a ways from the location but we bought our 2011 Wrangler here about a year ago. The sales experience was a good one.
Recently I got a recall notice from them and scheduled an oil change, a small warranty repair issue and the recall for 9:15 am today. Got a nice email confirmation and reminder and showed up about 9:05. They have a drive up bay and I was inside and out of my car in about two minutes after going over what needed to be done with my service rep. They had told me it would be three or four hours so I was prepared to wait that long.
I settled in for some laptop work on the free wifi. They have several LCD displays which keep you updated on the progress on your vehicle. by 11:15 mine went from «working» to «finishing» and by 11:20 my service rep was out with the paperwork and my keys. A minute later I was done at the cashier and found my washed and ready wrangler waiting outside.
Try the free popcorn if you get hungry while waiting.
All in all a 5 star experience. I’ll drive the extra distance for the service in the future!