Noble Hound Animal Hospital and Pet Resort

Was very disappointed when tried to get an emergency appointment for our dog. We have been going there for over 7 years now and live out of state with Dr Melissa being our pets primary Dr. We called Saturday morning and explained the symptoms and requested a late afternoon appointment since it is a 3 hour drive. The receptionist advised she would have to ask the dr to see if they could fit him. It was within 5 minutes and the return call was «drop him off on Monday morning — We are already double booked today.» Well obviously the vet wasn’t concerned with the symptoms although that wasn’t relayed to us. I gave 2 stars because at least they called back. Just disappointed because the care and service has been exceptional in the past. I guess people should have another Dr lined up for non scheduled appointments.

My husband and I just picked up our dog today after a wonderful trip up north. We had our dog boarded for two days/​nights. When we dropped him off the staff was very friendly, told us if anything were to happen they would contact us. We came back to get him, walked up to the desk and the young man at the counter told me I owed him almost $ 100 when I was quoted $ 52 he nonchalantly mentioned they gave our dog a sedative and some anti-​diarrhea medication. Um… they couldn’t call to tell us they needed to SEDATE our dog and that he was sick? We are still pretty upset! The guy DID take the amount off our bill for the shot they administered without our consent but did charge us for the meds. So we ended up paying $ 70 for who knows what kind of care and meds in his belly. We had to throw out his dog bed and toys too because it just REAKED! We read a lot of positive reviews on his place and thought everything was going to be just fine. We will never be returning to Noble Hound in the future or be recommending them to anyone!

I can’t stress enough how much the staff LOVES LOVES LOVES animals — Dr. Melissa is an extremely caring, trustworthy & understanding vet I have ever met. Everyone in the office goes out of their way to to make your pet feel safe and comfortable. I go to Dr. Melissa with every chance I get, living in Chicago, i don’t mind driving 3hrs to get my pet seen by such a trustworthy vet! Thank you Dr. Melissa & staff for everything you guys do. My animals & I love you guys!