Bantam Home & Energy

Used Bantam for several years — great at first, but customer service is now terrible. We have a great financial reputation, never late — have been homeowners with budget plans for over 20 years. I have had folks speak to us in sarcastic and condescending tones; refusal to send a written contract after several emails and phone calls. (Only willing to offer a «verbal» contract!) Didn’t respond to most of our emails and calls… THEN changed the monthly budget rate without notice by $ 300.00 which would have put us over our all-​time high with our old inefficient boiler by over $ 1000.00 … a letter that came AFTER the increased bill (which is typical) offered no explanation for the extreme hike — maybe that is why they refused to send a contract. Reminded us of the F&S story… so, buyer beware, we switched as soon as we could. We feel great relief, although Bantam’s service crew was awesome (but NOT the service manager — not effective with products or customers at all.) Since our experience, many friends have shared the same types of experiences. Bantam — get back to caring about your customers and perhaps you can change your reputation.

Not very good. The fuel is 30 – 40 cents more expensive than other fuel oil companies in the area, and the service is uneven. Sometimes the service tech’s know their stuff but other times they seem to get stuck on little details that are not important. Also, the customer service can be sloppy because they don’t call back to solve any problems. You have to keep after them. I understand they had a big spill recently and were trying to get back to normal, but they should get enough people in the office to fix problems.

I have about the same story as anyone that uses Propane, I was with a company that started out wonderful but then several years later they turned on my so I started looking around for a better provider of Propane.
After looking at several providers I settled on Bantam mainly because they answered the phone the fastest, set up an appointment to swap my tanks without a commitment from me because they knew I was still shopping and their rates were in line with the local reasonable rates. After a few days of waiting for some providers some that never returned my calls I called Bantam and confirmed my appointment. They took care of everything for me.
Bantam called my old propane company and told them to stop delivering to me and that they could come get their tanks after December 24^th. Their drivers came out on December 23^rd and did a great job of swapping out the tanks and making the plumbing look like it was done by a professional. They let me clean out the area behind and under the tanks before they put the new tanks in and even washed the new tanks for me. After the tanks were installed and working another driver stopped by a few hours later to top off the tanks so I wouldn’t run out.
Their billing and deliveries have been spaced out such that my propane bills have been reasonable and I have never felt that I was going to run out of fuel. So far I am six months in and they have been great.
As for George B, I have to say that while there is no difference in propane for cooking and for Heating, but there is normally a huge difference in the price of propane for cooking and for heating because of the volume consumed, use less fuel and you have to pay more, that is the way it has always been.

My experience with problems with Bantam was very different. Several years ago I called for service to fix a boiler on a Sunday. The repair person did not properly test the installed equipment. The automatic shut off did not work and the boiler kept running at full speed until pipes burst in the attic, sending water through two floors of my newly renovated home. The technician returned and immediately admitted that it was his fault. Caused $ 25,000 in damage. When I called the owner at Bantam to speak about the problem the next day, he did not take my call and did not return the call for several days. When he did finally return the call, he confirmed that the technician had not been properly trained. I have since told every person I know in the area to not use Bantam and several have either decided against using them or terminated their relationship based on this experience.

After some issues with service and billing, the owner Peter called, was receptive and really made a good faith effort to resolve. Can’t ask for more than that.

I’ve had nothing but great experiences with Bantam Fuel and Home.
On occasion I have been left without oil but on the whole this company cares about it’s customer. I just called them at 4:19 on a Friday and they had someone here at 4:45. They have been here through blizzards and bad Northwest Corner weather to fix our old boiler which has chronic valve troubles. They have also been very generous and good to us about billing and working with us financially. They recently came to do an assessment for a new boiler while I was in the hospital with a lung condition. Peter Aziz, the owner, and his team were over our house in a day to try to work out something more efficient and cleaner than what we had because of my weak immune system and sensitivity to dust. They took the time to write out a proposal for us, gave us options and seemed truly concerned with creating the best and cleanest burning solution for us. If you live in the Litchfield area and want great propane, oil and their new home air services, this is the company to contract. Sorry the other reviewer had such a bad experience a couple years ago. But people and companies change and improve over time and Bantam Fuel and Home has done just that.

Don’t bother with this company. They promise one thing and fail to deliver. I ordered propane and they told me the price is 5.71 a gallon, when they delivered it, it was 6.12 a gallon. Their explanation was when it is delivered, that is when they price it not before. I had to wait 2 weeks without the ability to cook, until they decided to deliver it. Un acceptable. Their customer service is just as bad, stating it was my fault that i ran out (I’m on automatic delivery). Their oil prices are also about .30-.35 more per gallon. When asked why the price is more the answer was that there customer service will out weight everyone else! That will never happen. Don’t order fuel from these people!!! Be Ware!
Also they told me there is a diffrence in propane for cooking and for heating, another lie. According to
and other friends in the business, there is no diffrence between cooking and heating gasses.