Mattress Firm

Sam at Sleepy’s was incredibly helpful. She was thorough in answering our questions and explaining the different features available. I am moving into a new apartment that I do not yet own (so next day delivery was out of the question) and Sam was very reassuring that the mattress I selected (which is extraordinarily comfortable) would arrive neither too early (before I have an apartment) nor too late (meaning I’m sleeping on the floor for a week). An excellent experience all around.

I needed a mattress and was only able to do the entire transaction over the phone. I was lucky to get Gale S. to help me through the process via telephone and email. She was very professional and considerate to my needs. She took the time to research what would be best for me and my situation. I appreciate her knowledge and her kindness most of all! Thanks Gale!

While I was waiting for a friend, I walked in here and I’m glad I did. I was welcomed in by «Tom» who redefined salesmanship for me. I often try to avoid small talk mainly because those small talks end up with me buying something I really don’t need. «Tom» took his time to walk me through the store and explained the difference between the different types of mattresses and adjustable bed frames that can massage and provide a zero gravity position to sleep in.
And after 30 – 45 minutes, he ended it with the advice to narrow it down to a couple of mattresses and try them out before making a purchase. There wasn’t any sales pitch or any talk of deals. He became just a guy that knew a lot about mattresses and was ready to dole out helpful solutions. And that kind of service in my book makes this place worthy of 5-​stars.

Initially there was a major mixup with the size of my mattress being delivered, they brought and ordered the wrong size. for this I am only giving four stars. However the person that I spoke with, Nolan, turned the whole situation around and make sure that the very next day I got the exact right merchandise and that everything went smoothly so he deserves all five stars. Thanks to Nolan, I left with a very positive experience!

Dirty mattresses abound. Staff was uppity and standoffish. Prices reflect the high rent, no doubt.

If I were forced to sleep on the floor for the rest of my life or buy a mattress from Sleepy’s, I’m not so sure it would be an easy decision. Our saga began about a week before Thanksgiving when we bought a tempur-​pedic mattress set from Sleepy’s in Bannockburn. After taking about 20 – 30 mins to finalize our transaction (why so long??), we were informed that we’d get the set in a little over two weeks. I thought it was a little odd that it would take so long, but chalked it up to the fact that we ordered a CA King, and with shipping and Thanksgiving approaching, things can take a while.
Early December rolled around, and two days before our scheduled delivery we received a confirmation call stating that it would be there on said delivery date. We were pumped. Only two more nights on a queen sized bed! BUT, not so fast. The night before we received a call saying the bed frame was damaged, and it would be roughly another week before they could get one to us. OK, we were fine with that. We had already waited 2+ weeks, what’s one more?
Fast forward one week. Two nights prior to delivery we received another confirmation call. Again we were thrilled, only two more nights on that queen. However, the night before the delivery date we received a voice mail claiming that the bed frame was now out of stock, and it would be another week. This was a little annoying as we were thinking to ourselves, «they didn’t realize until the night before the delivery date that the bed frame was out of stock?» Despite a little frustration, we shook it off and rescheduled.
Hit fast forward another week. We received the confirmation call 2 nights ahead of time and we were convinced the third time was a charm. To be fair, the night before the delivery we received another call, but there was no voice mail this time. Fishy? Yes, but again, they didn’t leave a voice mail so we didn’t think much of it. The next day my wife waited around all morning for the bed, but it never showed. After she called Sleepy’s she was informed that the bed frame was still out of stock, but they’d have it any day. As you might imagine, she was a little frustrated. She wasted half a day and this was the third strike. We were ready to cancel the order and take our business elsewhere, but we were guaranteed it would be there by the end of the week, and they were willing to throw in a free pillow. We had already waited this long and frankly didn’t want to start the process all over again.
Friday morning rolls around, the 4^th time we were set to receive our very expensive mattress set in case you lost track, and the phone rings. I’m sure you’re going to be shocked, but once again, NO BED. Still out of stock. Some guarantee I tell ya. Well, fool me once, shame on you, fool me four times, shame on you. We cancelled the order and took our business elsewhere.
If you happened to make it to the end of my rant, please keep in mind that there are many places within a couple of miles of Sleepy’s that have a) more selection of not only Tempur-​pedic, but all mattresses, b) sales associates that are more informed on the bells and whistles, and c) beds that are in stock and actually arrive the NEXT DAY.

Sleepy’s is great, but these reviews are reviewing «Back to Bed» — perhaps SLeepy’s bought Back to Bed, either way needs to be cleaned up! (This is not confusing at all, re-​read it)