PostalAnnex+

I have been doing business with this store for ten years. I have never had particularly good customer service but I have never had a bad one either. But last week I was on my way in to send a very small package. I forgot my tape to close the top of the box, I literally needed 9 inches of tape to close it. Before I walked in I thought to myself, I know they are going to lecture me on not taping the box and it was going to cost extra. But, It is like 5 miles home and 5 back to the store and I thought, well lets not assume their service is that bad and give them a chance. I went in and was greeted by a woman there working the counter. I told her may I have a 9 inch piece of tape since I had forgotten my tape dispenser, I also said in the ten plus years coming to this store I have never asked for tape before. She said, no, you will need to spend an additional 1,00 for that piece of tape. Well, as I had thought in the parking lot that this was how it was going to go. I have now made it my mission to never go to this location as long as I am alive or to recommend this store to anyone. I realize they may have countless people asking for tape on a daily basis, but the fact that that I have been coming here for so long meant absolutely nothing to the woman working there really got me thinking long and hard about where I choose to spend my hard earned money. And this place wont be one I will ever go to again. All I can hope for is that this place will go the way of other stores with stellar service like Montgomery wards and Circuit City.

I’ve been here twice. Not going back, too bad its so close to where I live. The first time I was shipping a purchase back in the same box I received it in. I had the free return label on the box and I noticed I forgot to black out the sticker with my address, I mentioned to the girl and she said…“don’t worry, I’ll take care of it”. 2 days later I got it delivered back to me-​she forgot to remove my address. The second time (I decided to try again– anyone can make an error) i walked in with a 5 lb box. 14×14×14 shipping to illinois. I asked whats the cheapest this will cost to ship? She told me «$ 77.00». WHAT!!! I said. Why so much? She said because of the size of the box…”“thats the cheapest how about postal? She said some other exorbitant amount… and I said thats crazy… I’m outa here… and left and went to the post office where I paid $ 13.57. Its either bad customer service or ignorance… whatever I will drive the few extra miles to get good customer service by someone with a brain.