Blue Ridge Village Resort

Well, ignorance is bliss I guess and lucky that we didn’t end up in one of the rooms that had bed bugs and/​or roaches.
Room was clean and well appointed. It was great for our family. Having shared laundry was nice.
Floors are a little thin, so you hear every step above you.
Loads of activities for everyone with the miniature golf, pool, pond and family room for board games.
Was thinking about coming back again, but may think twice based on another review.

WARNING Bed bugs and roach infested stay at your own risk! Stayed here in July of this year and July 3 years ago. When we visited 3 years ago, after a few days of stay, we found roaches all over the kitchen and covered everything up & threw away some stuff. This year we checked for roaches when we got there and thought we were in the clear but it turns out we had bed bugs instead. My moms body is covered in over 100 bites!!! I am not exaggerating! Sadly we did not realize that was the problem until the last day of our stay, all along my mom thought it may have been bugs outside. When we inspected the bed we found the bed bugs in her bed! I stopped by the office to inform them and the manager at the office slipped up thinking I was complaining about another room by saying «we are already aware of that problem». Once she realized we were a new room complaining about the bed bugs she went on to explain that «people carry the bed bugs into their establishment». Yep she said that! She NEVER apologized for the inconvenience! And you can’t just go home after a bed bug infested hotel — nope! You have to clean & wash everything — can’t bring anything from your trip into the house otherwise the infestation carries into the house! Took pics of the bugs and mom’s bites & going to find out about recourse options. We do not recommend anyone stay there since they have no pest control program! We stayed in building 12 room K! This establishment also goes by the name Festiva.

This is tough to review because although I made reservations here, they walked me to the Best Western because they overbooked… We arrived before checkin, it’s not like they overbooked that day and we were the last to arrive. So I never stayed here. My review is of the experience. I made reservations in March for a trip in April. I received confirmation of my stay. On the day we are to arrive, I receive an email saying we’ve been walked to best western. In fact they tell me that there was an error and that although the confirmation said Blue Ridge, it was really Best Western reserved the whole time. As someone with years of hotel experience behind the scenes as well as a computer point of sales technician for hotels and restaurants, I can tell you this is B.S. I asked the best western WHEN we had been walked and they said ³⁄₁₉ — a full month before arrival. I asked who made the reservation and they said Blue Ridge.
I responded angrily to the email and the response I got was that they would certainly move us to Blue Ridge the following day AND add a $ 50 visa and tickets to grandfather mountain to our reservation. All of which they failed to do. I had to provide emails to the welcome center proving they were going to do this. They sit on a throne of lies.
Read my Best Western review. That property blows.
In this properties defense, the front desk staff were kind. This property is associated with a timeshare and when members want to stay, despite your reservation, you’ve got to GTFO.

Nice place, very close to Sugar Mtn. It had all the amenities you’d need: washer/​dryer, dishwasher, spacious, pool, hot tub, kitchen, cookware, fridge/​freezer. I was really impressed with everything, and everyone was friendly. I’d definitely stay here again.