LensCrafters

People there are wicked rude went up to the window. They quickly disappeared and then came up and said no window service very rudely and said sit and wait and I said I guess I’ll get my glasses tightened somewhere else and walked away

I don’t normally spend much time writing reviews for chain stores since everyone knows them and they are usually all the same. But my experience with the Lenscrafters at the Bangor mall has been so great, I wanted to spread the word.
I’ve gotten several pairs of glasses there, both regular and sunglasses, over the past few years and the staff has always been wonderfully helpful, but I was particularly impressed a couple weeks ago when I broke my glasses one night at dinner. I was very upset because the stem was broken right off and clearly wasn’t going to be repairable. But I had to drive for work the next morning and I wasn’t comfortable doing so without glasses.
So I called Lenscrafters and the lady who answered the phone spent 20 minutes with me going over my insurance plan, discussing my options and then I drove straight from the restaurant to the store on her recommendation. When I arrived, she immediately came to help me and within an incredible mere 10 minutes after walking into the store and less than half an hour after breaking my glasses, I walked out with a brand new identical frame with my old lenses in it for a record price!!!
I was so pleased and grateful with the exceptional customer service, I wrote to Lenscrafters to thank them! :)