Waterloo Place Apartments

I’ve lived here for a little over two years, I have seen the staff change over 3 or 4 times in that little period as well. In the last year the staff that is on now has been great! Kelly, Matthew and Susan are always cheerful and present to interact with. They have events that happen every month within the community, making it feel more like a home instead of a building that people reside in. Not to mention the location is great, with a free bus stopping behind the complex as well as a shuttle for Hopkins employee and students.
I had to deduct stars in regards to the price and quality of the apartments. I lived in a one bedroom with a den, ton of space for one person however with the price increase each year was the deciding factor in me leaving. My rent was a mortgage and I wasn’t even receiving the tax break each year. Not to mention the poor quality of the building. Every time a big vehicle drove down the street with some speed behind them, the building would shake. It was relative quite, never could hear my neighbors on the sides of me but could always hear the ones above and below. Not to mention the place is poorly insulated, where there are drafts by every window in the colder months.
As far as maintenance, they were usually timely in fixing in things. However, there was a leak by my balcony that would pit rain into my apartment each time it would rain heavily. I put in two request as well as emailing Susan to let them know that nobody had been by to fix the dry wall that had been damaged from the leaking. This was never fixed, the leak did stop but the dry I guess is something that will be taken care of when I move out!
In all they market the apartments as luxury. They do have an amazing location with nice features i.e. balconies with each apartment, excellent space and fireplaces in some units. However the quality doesn’t match the price. They truly need to be renovated inside the units and outside as well.

I really like Waterloo. I saw a lot of really bad reviews online prior to visiting, but I really enjoyed my visit so I decided to move here anyway. It seems like they changed management a little while before I came in. I think Susan (the property manager) is SO helpful, and she always remembers who I am, my dog’s name, and my apartment number (for when I pick up packages). I HAVE had difficulties with rent payments etc (not Waterloo, just pitfalls of being a student) but have never had issues with Susan not being very up front with me (even if it’s an answer I don’t want to hear). Matthew is pretty new and he’s awesome, too. I’ve never had a specific problem with Kelly, but she’s brusque and gives me looks like I’m stupid and/​or inconvenient. Benefit of the doubt: her expression just doesn’t change… but I still go out of my way to deal directly with Susan. The apartment itself is pretty new (appliances, fixtures, flooring, carpeting, etc) and I really like how low maintenance it is. Central air/​heating is really nice — lots of places in Baltimore don’t have air at all and it can get hot here! Plus, no bugs or critters to date (I’ve been here for about 5 months). I can hear my neighbors upstairs a bit (shower, bed squeaks, etc) but no talking and cannot usually hear my neighbors on either side (sometimes their music, but rarely). It isn’t a very wheelchair friendly complex… even though there are elevators, there are a lot of places that you can only get to by stairs (often very narrow stairs) or in some cases you may have to go out of your way to avoid stairs. I’m sure there are wheelchair friendly apartments, but in general prepare for stairs. I feel safe in the community (both Waterloo and the area of Mount Vernon). Waterloo usually has social events a couple of times a month — happy hours and other types of get-​togethers in addition to participating in drives (food drives, sending goodies to service members, etc). It’s not perfect here, but I have lived in some actually crappy places… this is NOT one of them.

Pros: location is wonderful and our unit was a good layout for us. Pool. Secure place for packages. Pet friendly. Nice neighbors. good price on covered parking.
Cons: paying luxury property rent but this is not a luxury property. maintenance issues. cheap carpeting and flooring. Issues with leasing office. I must agree with Cathy N. that the property manager was unpleasant to speak to and very easily confused. I was also disappointed that 60 day notice was required on a lease that I had extended for 6 months.

I only stayed in the Waterloo for 2 months, as I was taking over someone’s lease that was ending in August. Even though I was here for only 2 months, I had so many issues with the leasing office, specifically Susan Lewis, the Property Manager. Susan is a poor representation of the Waterloo Place Apartments and Westover Companies as she is very dishonest and unethical.
Before I signed the lease, I arranged for a walk through of the apartment with Susan. Susan said the apartment looked fine. I immediately asked her about the red carpet stain that was in my soon to be room. Susan said it was fine and she will not deduct out of the security deposit as it will come off with their routine cleaning. Two months later, I did a final walk through with Susan and she said that she is going to deduct money out of my deposit for the same red carpet stain. I told her that she said it was ok during my initial walk through. She said that she only said it was ok in the beginning because she thought it will come off. Now, she doesn’t think it will come off. She ended up taking $ 210 out of my deposit to pay for this.
Even though I paid for August rent, I decided to leave and turn over the keys to the apartment on August 1. Susan asked me to keep the utilities on so there is electricity for the maintenance guys who are going to clean the apartment for the next tenants, who are moving in August 22^nd. Seeing my shocked look, Susan immediately said that if the electricity is tuned off, then the fridge will go bad. And if goes bad, then I will be responsible for the costs of the fridge. Of course, Susan forced me to agree to this as I did not want to incur any more costs. Before I left the apartment, I made sure to turn off the lights and air conditioner. I just got my electricity bill and it came out to be $ 53 for just 22 days! My average bill for the normal 31 day month is $ 53. Looking at my bill, apparently the air conditioner was used to the fullest for the 5 days leading up to arrival of the new tenants. Also, I later found out from the electricity company that the fridge will not go bad if the electricity is turned off.
Overall, there were other costs that I had issues with, but these are the costs that are the most upsetting.
Also, I wanted to add that even though the Waterloo website advertises a 24 hour maintenance, it is not 24 hours. I had an issue with my toilet and it took the maintenance guy a week to fix it. My roommate had an issue with the bathtub and it took a week for a maintenance guy to fix it.
Also, security here is extremely poor. I only lived here for 2 months, but had two security alerts from the leasing office. It is definitely not a safe place.
Overall, I would not recommend anyone to live here. The leasing office will find a way to charge you for additional costs. And you will have to deal with a dishonest and unethical property manager named Susan Lewis. It is shame that Susan takes advantage of students.

I hate to take down a star, but I am so incredibly annoyed by my post-​lease experience.
I moved out of my room in June but was on the lease until August. I explained to the leasing office that I would really like my pet deposit back early and they agreed if both of my roommates signed a release. The release was sent in on June 5^th. I am STILL waiting for my money!
Over the past 4 months I have received the following excuses:
1. The larger corporation changed and all business matters were taking extra time
2. The early release was unusual and it was taking extra time
3. They were processing the request (after 2 full months)
and now.
4. The lease is ‘technically’ still active. Yes, the lease is active. for the 2 roommates I used to live with (and their new 3^rd). But I am NO LONGER ON THE LEASE! So my lease is not active! Which really has nothing to do with them giving me back my deposit anyway, since everyone agreed and signed the release months ago.
Totally inappropriate behavior.