The Home Depot

I love the Eastern ave location! It is convenient and super easy to access. The customer service is unparalleled. Every time I come in, the workers are more than willing to help me find what I’m looking for. I have bought filters, lighting, screens, paint, appliances and tools. I am not the most handy but I feel completely comfortable asking one of the employees for help or advice without feeling taken advantage of or misguided. I have enjoyed my experiences at the Eastern Avenue Home Depot.

The store is ok. The delivery service is terrible. I was told by the store that the $ 3500 refrigerator would be installed today. When the delivery guys got there they refused to disconnect the water from the old refrigerator. Wanted to drop off the new one and leave the old! Really? They also said that I needed a plumber to install new water lines. SMH. Talk about lazy. I canceled it. I’ll get it from Lowes.

Like pretty much all the other reviews here it boils down to the staff. Most of them do not know much about the department they are working for. I came here and was in a rush, so I asked the guy at the door saying hello to everyone where the the faucet valves were /​what aisle is plumbing… he said «I dont know… what is a faucet valve… I am not sure we carry those.»
Are you kidding me dude? GTFO here
Done expect great customer service or helpful advice. I’m pretty sure the people working here are just to restock and organize the shelves. So know what you want before you go in.
If you’re looking for advice on how to do something, you’re better off looking up a how to vid on YouTube.

No one knows anything here. No one ever returns your calls as promised. Quite frankly I would give it less than one star if I could. I was so extremely disappointed after trying to get a part for over a month and getting the run around. I even asked if they just couldn’t order the product if they could let me know so I can just move on and look elsewhere. I called and I went into the store too. It was just an exhausting experience overall. AWWFUUULLL PLACE!!! They just don’t care really at all.

paid for stove delivery, installation, hook up and haul away.
They dropped the new stove and —— left me with two stoves!!!
called back: «THIS IS A TWO STEP PROCESS SIR»
had I only known…
I suggest going to a speciality appliance store with good reputation for setup and delivery.

If you know what you need, just ask someone where you can find it. Home Depot employees are usually knowledgeable and helpful… except when you get the occasional dud like the worker here who told me they don’t sell air inflation devices for car tires. I asked someone else who was a lot more helpful and walked out with what I needed in less than ten minutes. Home Depot has everything!

ANSWER THE PHONE HARDWARE DEPARTMENT. I was on hold for 15 minutes. hung up, tried to call again, told the operator what happened she just transfers me. Kill me now.

Every time I’ve been to a Home Depot, I would praise their staff for their usefulness. For some reason, it does not hold true for this one. Everyone in this Home Depot is unwilling to help, which for a home improvement store, should be a primary focus. So here is the story:
I was looking for a Radon testing kit, and asked the customer service cashier person if they have it on stock. She said they had 10 of them and it is in the plumbing section. Now if you don’t know anything about Home Depot, the plumbing section is pretty big, and it is filled with at least a thousand product. So I searched for the kit for 10 minutes, walking back and forth for about 15 times, and the part that frustrated me was there weren’t any Home Depot staff around the plumbing section. Finally, I couldn’t take it anymore and asked a cashier to ask someone to help me find this kit. So they called someone up, and took that person 10 minutes to reach me. He couldn’t find it as well and with a straight face told me they were out of stock. Then I told him that I didn’t believe him, and for him to check the store’s inventory because it said they have 10 of them in the store. So he just totally gave up and told me to give him my phone number, and told me he will give me a call tomorrow morning because he that will be the time he will find it. I gave him my number and he walked away immediately. 5 days passed… you guessed right, no call from home depot.

I was disappointed that the paint I bought had turned out a completely different color and the stain I purchased was way darker than it should have been. However, the staff there were extremely helpful and assisted me with finding the right products to finish my project correctly.
Great customer customer and affordable prices.

It’s a Home Depot you know. Can usually go and find what i am looking for, minus some speciality or rare items. The major problem i have experienced is with customer service. While there are some outstanding people who work here, i can think of the redhead lady in plumbing, there are others that downright should be fired, like the hispanic lady in the window treatments. Otherwise it’s no different than any other Home Depot that one can go to.

I stop by almost once a day as a contractor. Sadly, almost every time they are missing one thing I need. Pretty typical of all HDs.
Big positive is the Bosch representative, there every day. He’s great!

One associate was very helpful in helping me find a cut-​to-​fit air conditioner filter. Tragically, my air conditioner was already broken (not Home Depot’s fault!).
Also, they have a great selection of indoor/​outdoor plants.

Inept customer service. Poor communication between staff and specialists. Would really stay away from their installation services since you’ll be playing phone tag with them and not getting the right information. Be prepared to waste significant amounts of time.

It’s my local Home Depot, they have all your home repair/​improvement needs.
seems like they have stepped up their customer service lately, lots of «can I help you with anything» like it used to be years ago.
I like that they have opened up the power tooling area and in general making it easier to shop.
Despite my inane questioning the flooring guy was especially helpful yesterday.
Could bump up the food vending outside a notch. but then again a nuked burger kinda hits the spot in me belly when its 30 degrees outside.
Two thumbs up for The Home Depot!

if u need help, look for attendant, they are helpful

Although this Home Depot is no different from others in many ways (see my review of the one in Parkville), this particular location has been our one-​stop place for Christmas trees for several years in a row. Selection has been pleasing whether you come early or late in the tree-​purchasing season and, if you ask, they’ll even help you strap down the purchase (presumably, being a girl helps but they have done it for dudes with families, too).
The employees are really responsive so when I had a door lock problem, my issue was solved pronto and I was able to return victoriously within an hour with a re-​keyed lock.
My only ‘but’ about this store is that, on occasion, they unexpectedly close early. Granted, this was probably a once in a blue moon situation but give them a quick ring to confirm hours especially on weekends.

The electric waterheater began to slowly leak on Friday night/​Saturday morning of the long Memorial Day weekend. I knew this wouldn’t be easy since it was a holiday weekend, but I looked to big stores on the internet like Home Depot, Sears, and Lowes to have the resources to get me some hot water quickly. They all advertise replacement within hours, usually dependent on receiving the order before noon. To be fair, Lowes gave me some information but had to send information to a store in Catonsville for completion of the order and scheduling. The client contact was reading the same thing I could see online. I never heard back from Lowe’s at all. Sears gave me a very detailed bid over the phone, but was way more expensive than Home Depot. Home Depot online sales was really helpful. they said that if I called back within an hour I could get the install done. They gave me a ref # and another toll-​free to place the order. I called back almost immediately and started the order process. They took a deposit and said I would hear back regarding the install schedule. I didn’t. I called Sunday morning again and was told I would hear back, but now I was told that they didn’t have expeditors on Sunday and Monday is a holiday so I would hear back first thing Tuesday. Tuesday morning comes and I had to call again. I’m told by HD on eastern ave. that they can’t complete the order process in MD until it is paid in full. I’m told that this is a MD law. I’m still not believing that. Anyway, calls to the store. payment in full, etc. and now I am told installation will be between 11 and 3. I have guest coming at three and now I have 4 days of laundry and dishes to do. Anyway I make a call to customer service and to the plumbing supplier and I get everything moved up. The plumbers from Bahr Plumbing were really nice. HD is giving me a $ 50 gift care. Next time I’ll call the plumber directly. HD just made a difficult situation intolerable. It would have been a complete disaster without the competent plumbers. How does HD do it?