The Home Depot

One of the worst stores I’ve been to period. The only reason i use this place is because of its proximity to my house. The customer service is some of the worst I’ve ever experienced at any store. Almost without fail if i ask someone for help in finding something they never find it. Most of the time there are three options, the employee says they don’t have it, the employee can’t find it, or they call someone else to help because they don’t work in that section. Guess what, no one comes when help is called for. I also bought apressure coupling one time that the guy in plumbing said would work with a copper to cpvc transition and the pipe burst. Quarter round is basically impossible to find because someone put half round where it is supposed to be and no one would help me find it. Don’t get your keys made here because neither the employees nor their «lazer» cutter can make a decent copy. Most of the time the employees just stand around in groups of three to four for up to an hour talking about random personal things and don’t even help or offer to help when you walk up to their group for assistance. I recently came to a cashier and she started acting nice and asking about my day. I thought this was a drastic change from the normal attitude, but then she asked me to fill out a customer satisfaction survey at the end of the transaction. No wonder she was acting nice. I have always gone here and spend probably about $ 1000 a month, but am seriously considering taking my business to Lowe’s even if it is only a few more blocks away from where i live. Or i will just order from HD supply and Central wholesalers as my company manages over 900 apartments in this area and they have good enough pricing without the headache. Oh yah and I caught employees stealing from me twice because the customer service reps at this store were allowing returns with out proof of purchase.

Literally just left this place and will make it a point to never return. My mother (a senior) and I came to buy several large pieces of plywood, amazingly enough while I was running other errands in the store my mother managed to get the plywood on a pushcart. As we checked out, she asked for assistance to get the plywood on top of the car…, after 30 minutes we were STILL waiting… A lazy acting older employee who dragged all away around the car– stopped to look a women and their behinds walking by– only to pass us off to someone else who never came. She went back into the store to ask for help AGAIN only for the employees to send out a random man who looked inebriated & indigent (not an employee).
Needless to say my mother was LIVID. She went back to customer service and asked for a manager– the girl at the register– who looked totally sloppy– said the manager’s name was «Sean». After she called him over the intercom we asked for his last name. She either couldn’t because she didn’t know (how do you not know your manager’s last name) or refused to say it. After another 10 minutes of waiting, «Sean» never came. Never again.
Would give ZERO stars if I could.

The store was clean, the parking was ample, and the customer service was great once we actually managed to find someone.
Overall a good Home Depot, but the attendents were all grouped together socializing in one aisle and the bathrooms were a mess.

It’s amazing how Home Depot is so inconsistent with the level of service and quality at it’s locations. This location is an absolute mess. Unorganized and merchandise is stacked anywhere it can fit. The entire light bulb section was blocked by pallets of seasonal items.
If you know what you need and don’t mind rummaging through unorganized shelves then you can make it work, but forget about asking any questions. I have been here twice and both times I felt like I was in a high school hallway with the amount of chatter going on amongst the employees. The yelling, shoutings, and screaming never ends. This location probably takes the title of «most unimpressive» for me.

We went there on July 11 to buy some things for my mother and couldn’t find what we needed, plus we also couldn’t find any employees to help us. When we were standing in a wide aisle (not one of the many narrower aisles; it was the one traversing the entire width of the store), we spotted two employees quite a distance away from us. One of them was dragging some heavy stuff on a cart, so I called out to him and asked him to please send over his female colleague (she was just starting to walk away from him and [probably intentionally] didn’t «notice» me waving my hands & yelling «Could you please help us find something?!»). She continued walking away (in the opposite direction) — so I yelled out again, and the male employee practically had to *force* her to walk over to us. When she arrived in our vicinity, she was visibly annoyed about being asked to help us (!). Very grudgingly, she took us in the general direction and pointed into outer space. O.K., I get it; you hate your job — but I’m a *customer* and that’s why you *have* a job.
Later (no thanks to Ms. Hates Her Job), we found everything we needed and proceeded towards the cashier. While walking down an aisle (carrying — among other things — a heavy floor lamp), Ms. Hates Her Job was blocking the way while stocking some stuff. We asked her to move (so we could *get around her*) and she REFUSED (!). O.K., fine; that was an all-​out declaration of war. We proceeded to the Service Desk and requested the manager, and then we told him what had transpired. He was pleasant and concerned, which is the only reason I’m giving two stars instead of one.

paid for stove delivery, installation, hook up and haul away.
They dropped the new stove and LEFT ME WITH THE STOVE SITTING IN THE LIVING ROOM !
called back: «THIS IS A TWO STEP PROCESS SIR» really?!
had I only known…
I suggest going to a speciality appliance store with good reputation for setup and delivery.

This Home Depot is easy to navigate and the inventory is pretty well stocked. I ran in just to pick up some storage boxes. I asked one of the associates to direct me and she just pointed to go down. I did and was led to the receiving/​loading area of the store. If the employees would e a little more helpful they would get 4 stars. They seemed more on the lazy side. They didn’t even offer to help me get the huge containers off the shelf.

First, you walk in and are «greeted» by employees who are hanging out with their friends who stopped by to chat. Then you try to make your way around all the stray carts in the aisles. Once, we were asked if we needed help finding anything. We mentioned what we were looking for and were met with an unintelligible mumble as he walked away.
Finally, we found what we needed. Stood at an open register with a nonexistent cashier. There was a woman who was going back and forth between the register and shelves, didn’t acknowledge us once as we stood there so we went to self checkout. On our way out she was standing at the register texting. I also witnessed several employees sitting in the electric wheelchairs while chit chatting. What a horrible place, no redeeming qualities at all.

Please avoid. There is never anyone to help you in aisles. Terrible customer service and slow lines when the self checkout is not open.

If you want to have a bad shopping experience in a crowded store shop here. Someone did ask me if I needed help, which I did, because I couldn’t even walk down one of the aisles due to the inundation of stray carts and random junk.
This place blows.

I stopped by because I was in the neighborhood, and needed a few items.
I went to the garden center where the garden guy seemed quite bothered to help me find some grass seed. It took multiple prods just to get a suggestion. Thanks pal!
Then, I needed a Radon detector, went to the service desk where I was greeted by two nincompoops. A radon detector? What’s that? Maybe you should look in aisle 41. Needless to say, it wasn’t there, so I went back to the desk. I asked if they could look it up in the computer, but she said «no, only if you have the sku number.» WTF??? Do I walk around with a book of SKU numbers?
On check out, I was meant by another pleasant employee who wouldn’t make eye contact, and had nothing to say to me. How pleasant.
On the way out, while setting up my GPS, I made the mistake of stopping by the trees to park for a moment. A swarm of day workers started shouting at me «need work?» Thankfully I was armed, as it was a pretty startling experience. I sped away before they could get any closer.
For the first time in a while, I felt that I had been treated poorly because I was white. It is a shame that the workers have such poor attitudes, and a prejudicial view of white folks.

And in conclusion…
Ghetto Depot. Only reason to go to this place is if you need a few mexicans to help you out for the day. There are like 30 of them hanging out outside looking for work every day.
Otherwise the place sucks. It’s understaffed and the people I have dealt with that work there are either completely useless, or semi-​knowledgeable. I am sure there a few who know what they are doing.
If you can, go to the Home Depot off of York road near Timonium. It’s not great, but it is 1000x better.

This is my least favorite Home Depot store in Baltimore. The lines are long, the service is slow, and the store seems to stock only lower quality items.
The only redeeming function of this store, which earns it two stars instead of one, is the tool rental, which is the cheapset place I’ve found to rent a powered hammer for breaking up cement.