Staples the Office Superstore

The first person I spoke with here gave me a blank look when I needed help with business cards. I did get adequate svc afterwards from a young lady, but then when I went in on a separate occasion for something else she gave me poor service. It was like I was dealing with another person. When asking her questions about a fax I had been waiting on she didn’t seem that interested in helping me. In addition to that she would not even call me when my fax arrived. I dont even think their fax machine works because I waited half an hour and still didn’t receive it fr the business I had been waiting on for that time.

If I could have a negative star score — I would.
What a colossal shit show. I called (kindly and calmly) the printing department in an effort to see if I could upload a Microsoft publisher file if the rep would be able to read the doc (I work with many mac people who cannot open publisher files). The dude named Omar said «ma’am you have to send the file to a third party.» Ok — I asked — who and how. He then told me to calm down because I wasn’t listening!!! This is when I realize that this man is mentally retarded and I surely can’t get angry. To talk to customers the way he did — I was so stunned and baffled. Omar needs to step aside and let someone whose give a shit meter is up to par. He’d be better served working cleaning toilets.
BTW — my colleagues heard my ph call with this jerky and ALL told me I was kind and calm. they were all baffled and advised that I NOT go there!
And guess what — I took my biz elsewhere and you should, too!!! Bad customer service at a whole new low. And his name is Omar in the printing department. Jan 11, 2016
#butthead
#thenerve
#dumdumb
#omarneedssometraining
#omarhitthebricks

Horrible! Bathroom was atrocious! This was when the store had been open for about an hour. Cashier was on her phone the entire time I was in the store. I will not return to this location

This place is a hot mess. I stood in line at a register that was lighted, but when I got to the front, the cashier told me that the lady before me was his last customer. Really, you couldn’t have turned off your light before I got in line?
I moved into the next lighted line. They closed that out, too. So they only have 2 cash registers, and neither of them rings customers up?
I went to a makeshift line. As soon as I got there, the first line started ringing people up again?! Come on, people. Get your act together.

So, after addressing some college graduation announcements a trip to staples was needed. We stopped here to get instant return labels. Well, lets just say it darn sure was not instant. Where do I start?
We find the self service spot.
Pick a return address labels
Fill it out for instant labels
Look around to find gold circle seals
Go to register to pay for supplies and those what? Instant labels.
Only to return to the copy center and what?
That’s right no labels.
Well the young lady that was working in that area was new.
Not a problem, however she didn’t have the needed help.
It was not crowded but there were a few other in the store.
Well we are about 25 minutes into this.
When she goes to do the order she can’t even find those instant labels so
that they could be printed up.
Are you thinking what I am thinking?
Why in the hell is it called instant labels?
Oh and I forgot to mention while in the store the alarm has been going on and off
the entire time there.
SMH
So, the young lady calls over the manager who is trying to help with the alarm and assist other employees. Yes that is another 15 minute wait.
When the manager finally comes over to help. She doesn’t even know how to retrieve the labels.
But, she did call to another store and to see if someone could help.
Yep another ten minutes
Finally she does get someone to help her
So long story short because I know that you are tired of reading but, we spent over an hour waiting for instant labels that we didn’t even receive a discount for.
Yes this store sucks as far as instant. DARN SHAME