Signs By Tomorrow

Ordered signs for our business. We had to pay half as a deposit (which is normal). We called to see how late they were open on Friday, because one of our foreman was going to make his way down to pick up the signs. We were told that they were open until 5:30pm on Fridays. Something came up, and no one could pick the signs up Friday night. We didn’t call to let them know because we had not asked them to wait for us to pick up the signs, and we didn’t have an appointment with them. We were told that our credit card wouldn’t be charged until the signs were picked up. We saw this morning that our card had been charged on Saturday. We contacted SBT to ask if someone had picked them up (unbeknownst to us). We were answered with a less than appropriate answer about how they stayed open personally for us until 6:30pm (which we never asked them to do, nor did they ever indicate they were doing) and that they close out their card machine at the same time every night so they charged us regardless. The woman we dealt with was rude and made this into a personal matter which was completely unnecessary.