Port of Baltimore

What a train wreck… or dare I say SHIPWRECK. DUN DUN DUN
Disorganized, long lines. We waited for a good hour to get through security. Once we got up to the front of the line, it was obvious as to why. No one was in any sort of rush and the employees weren’t helping anyone at all. People were putting their items in the wrong trays and the agents didn’t say anything until after they completely filled up the wrong tray. You couldn’t have said something five minutes ago?
Ticketing also took another hour. The lady that helped us was very short with us and barely made eye contact. I had another employee tell me to stop using my phone when I was literally just standing in line.
Border Patrol were the only friendly group of people we encountered.
Parking is expensive; if you can find someone to drop you off and pick you up, by all means, I recommend doing so. Leaving the port to get to I-​95 S is a breeze though.

I took a cruise with 3 other friends from Balto two weeks ago. The check
In was excellent. We had another friend drop us off at the parking lot where you give attendants your bags and then just walk across the lot to the main doors. It took less than 5 min. Once inside, everyone was extremely friendly & helpful.
From the time we were left off until we were walking up the «gang plank» it took 18 min! The best ever. Our return was just as professional. Before you knew it, we were in our car and driving home!
Excellent. Thank you Port of Baltimore

I boarded the Carnival Pride from this port twice. Never had an issue with parking or negative attitudes here at all. The lines, however were very slow.
Make sure you follow the signs for this place. If you’re coming from anywhere in the North via I-​95 South, make sure you get into Bore #1 in the Ft. McHenry Tunnel for the port.
Hey, this is all in favor of going on a cruise. :)

Everything after the check-​in process was great.
But there is no indoor waiting area. We left for our cruise in February and it was 10 degrees Fahrenheit. They made us wait outside for an hour and advised us to wait under the minuscule heat lamps outside. Of course the heat lamps are worthless when the temperature is 22 degrees below freezing.
They finally let us wait inside after I started taking employees’ names down and telling them i was going to sue if got frostbite. The staff was just so rude! it was a classic case of giving someone a badge and having them go crazy with the implied authority.

I left out of this port for a cruise on Jan 12 – 19,2014
The line was terribly long and we were all outside in the cold with the wind blowing. The line wrapped from the outer doors at the far end all the way around the building. 4 porta potties were «Out Of Order» as well as the «real working bathroom» in the parking lot. I know because I had just drove for 3 hours straight and needed a bathroom right away! It took over an hour standing in line to finally reach inside and then I found more lines inside! I guess it is a hit and miss with this port. I suggest you arrive early like 12:00pm

I was leaving for a carnival cruise from the port of baltimore. Upon entering the port, there are people directing you where to go (drop off or parking). Porters are pretty quick at getting your luggage and getting you on your way. Parking can take a while since you pay prior to parking and the line was moves slowly. After parking it is very easy to walk to the building where you will check in. The security line is very long so overall I recommend coming much earlier than your check in time. People are generally nice so overall a decent experience.

I recently went on a Caribbean Cruise for the first time. I super excited! First stop Port of Baltimore! Let me say that by the time I left Port of Baltimore, I was thoroughly disgusted. Supervisors there really need to to re-​train their employees on friendly customer service! Pronto! There are so many people there excited to begin there vacation. So there is chaos everywhere. Employees there are suppose to be friendly and guide everyone to there spots, instead they are yelling, rude, and bossy. I asked simple questions to them pleasantly and was barked directions. Since they are so rude, they become so disorganize because you can not yell at adults. I told them I would not like to connect my credit card to my card for the boat they seemed to get upset. I had cash on myself so It was just easier to pay on the boat.
Only positives was the bathroom is clean and I made on the boat safely.
I hope my next visit is better! Oh yeah and be prepared to carry your passport around they check it 50 million times!