Physical Therapy First

I went to the Roland Park Physical Therapy First it was about my ankle swelling up badly. The owner John recommended that I get custom made insoles. I wore them for a day and noticed the insoles didn’t help but made my situation worse. My ankle swelled more and my knee started to throb. I went back to the treatment center to return the insoles and was denied a refund. I asked to see where it said «No Refunds» on the intake form and he couldn’t because it didn’t address refunds. after denying me a refund, he offered to write me a check for the insoles but he would take off $ 60 that «I owed him for a previous visit and today’s visit». But I didn’t owe him money because I cancelled the previous visit within the allotted time. I had also been there after that cancelled appointment an there was never any mention of me owing him anything. And for the appointment today, I was never treated. I just came to return the insoles because INSTEAD OF HELPING ME, THEY CAUSED MORE PAIN. So after I told him that he owed me more than just $ 50, he began antagonizing me. Please keep in mind that this is the OWNER that I was dealing with. he kept telling me that he didn’t know the correct amount that I was owed because his bookkeeper was gone for the day. So I asked him why did he write a check then… obviously he knew he owed me money. I told him that if he couldn’t issue me a check at that time then I would like a written statement that I was to be refunded my money for the insoles. Needless to say, he refused and strung me along until the business closed.
The owner’s customer service was very poor and I was treated very disrespectfully. NO CUSTOMER SHOULD BE TREATED THIS WAY!!! Stay away from Physical Therapy First because they only care about your money, not helping you.