Petco

So, typically i prefer petco over petsmart. I find the selection to be better and the prices to be cheaper then other competitors.
With that said, I was highly dis-​satisfied with this location. So recently i have been wanting to dabble in the world of salt water aquariums and was looking to make my grand purchases today. I needed a fish tank, chemicals, salt, fish and coral. I was prepared to spend up to a thousand dollars to make my dream tank.
When i arrived there was no one around. I could not find a single employee to assist me with a question. I was looking for someone who was knowledgable in the fish department who could help me purchase the appropriate items to make the best habitat for these fish.
I walked around the store twice, then i stood and looked at the fish for another 20 min. After waiting a grand total of a half hour and not even seeing a staff member walk by or ask me if i needed to help. I decided to leave and i took myself to Toms Tropics down the street on belair rd. They were very helpfuld and were very happy to help me set up my aquarium. So sad petco lost out on such a big purchase. MAyeb you should train the staff to be around and the sales would increase. Just a suggestion…

This was by far one of the most thrilling Petcos I’ve been to.
When you first walk in, the store stinks. I had to use the restroom and when I entered the restroom, I wanted to walk right back out because of the look. It looked like they haven’t cleaned this restroom in YEARS. The urinal shouldn’t look like someone took a dump in it and just left it there without flushing for months.
I walk over to the cat food section and the cans are all over the place. Nothing is organized in this store. As I usually do, I blame management because if they clearly don’t see this bad issues, they must either be stupid or blind.

Recently I purchased a baby ball python from petco. Two days later I noticed that my snake was infested with snake mites. I contacted the store immediately. I spoke with a manager and he was extremely rude and gave me poor advice. He claimed it takes one to two weeks to treat my snake and nothing needed to be done to the enclosure but rinse it and wipe it out. When I told him I was on my way to the store he hung up in my ear. When I went to complain about him I found out that he is the store manager. Besides the rude store manager Justin all of the staff are extremely helpful. The associate in the reptile department gave me tons of tips and information on how to get rid of the snake mites on my own. My snake and its enclosure are now mite free and it took about an hour. Thanks to Will. Inspect your snakes carefully before you purchase them from this store.

Super friendly staff. Was there to buy a snake kit for my wife and they were extremely knowledgeable about all the stuff needed.
Also i pulled up petsmart to do a price match with them. We could not find the exact same thing. But the mgr here gave me a $ 30 discount anyway.
A+++++++++++

I had to stop coming here for crickets as it’s entirely too frustrating to walk around just looking for someone to get my crickets. Whenever I go in, I know I will have to spend 5 – 10 minutes just finding someone to assist me. Often times, my boyfriend and I will split up to track down an associate. They are clearly understaffed and it has been like this for years. I’ve walked out a couple times because I gave up while waiting for someone to ‘meet’ me in the aquatics section after the cashier paged someone multiple times. I drove to the Pet Smart and got waited on immediately. When there is an associate available in the aquatics, there is still not enough help as there are other customers all waiting for assistance. The employees are nice and helpful when they ARE available but being understaffed has a huge impact on the service. I did take my dog to their grooming department once and had no issues at all.

I just moved and have a new Petco, sadly. This one has what I need, but is a little small and missing the fun perusing for more to buy aspect I love about pet stores. Also, there always seems to only be one person working and there’s always a hefty wait to check out. This is a problem I’ve never experiences at any of the other Petcos I regularly go to.