Old Navy

I love, and I mean love old navy. I’m a long-​time shopper, navyist cardholder, converter of many of my shopping pals from other places to old navy. I clearly drank the kool-​aid. So this review is not a reflection of old navy itself.
But this location lacks. It’s a spacious new store but has the most limited maternity and kid clothing stock of any of their stores I have ever seen. And the maternity area, which is really just 2 small racks in the kids area (which is equally small) I am convinced is only there now because I was 6 months pregnant when they opened this location and was floored that they had NO maternity apparel whatsoever (and made it absolutely known to management that I felt that way).
Aside from maternity issues, there is a general stocking issue here. They seem to have a great variety of options but that is at the expense of having only a few pieces of each. Old navy itself has the order here and we’ll mail to your house option, so more often than not that’s what I end up doing now. In fact if it weren’t for the fact that I can walk to this location I would probably shop at a different store. And sometimes I do drive to another old navy just for a change of pace.

Old Navy is my spot! Can always find a pair of jeans, a cute top or some discounted accessories.
Visited last week when they had a 40% off the entire store sale.
Picked out a flannel shirt, and two pair of jeans. Each pair of jeans was $ 32. When I got to the register, one pair was $ 5.99! Winning!!!
If you ever go during the summer and it’s the day of the flip flop sale, go first thing in the morning! After around 11:00, you’ll be SOL on color choices.

This Old Navy at Canton Crossing is a breath of fresh air. By that l mean you don’t come into the entrance and are met with clothes thrown all over the open display shelving or flung on the floor from customers that knowingly don’t care if the clothing comes off of the hanger when they half put it back on it in the first place. I digressed, sorry.
Any woo, the store was immaculate and there were sales associates folding clothes as l browsed the aisles, nice. Old Navy always has something on sale, so l had to refrain from impulsively buying something l did not need. I was here only as an observer while my daughter shopped for clothing. The lines were nonexistent today, but although, l have seen them insane in the past, they are alway somewhat orderly and that l can handle.

Went in Sept. found everything I needed.
Everything was organized by that point and I had not problem locating the items I needed. Staff were friendly and nice.
There are racks for bikes outside the store.

This store is terrible; always a long line, only one person checking people out, the computers are always slow…

I went to this store around Thanksgiving to get some skinny jeans to fit inside boots for the winter. I agree with reviews about the general messiness, and I have a high tolerance for mess. For that, I’d say 3 stars.
However, my experiences with the Old Navy brand went downhill from there.
After I went back home to San Diego, I tried to find more of the same jeans that I bought from this store in Baltimore. The San Diego store didn’t carry them, so I placed a couple orders for jeans with Old Navy online. Ultimately, I returned one order in its entirety, and I only kept 3 pairs of jeans from the other.
However, Old Navy insists that I kept 6 pairs of jeans. That doesn’t even make sense, as those 6 pairs represent several different sizes — I only kept one size, the one that fits. (I had to order multiple sizes because the first order of jeans they sent me was NOT the same jeans I bought in Baltimore, so I ordered a range of sizes to find the one that worked for me.)
I tried calling Old Navy’s customer service line, but was put on hold for nearly an hour. As I was at work, I had to hang up.
I then tried e-​mailing. All I got was an automated acknowledgement of my inquiry, and a promise of a personalized response in 1 – 2 days. I never got it.
Even for the order that Old Navy verifies I returned in its entirety, I was issued an incomplete refund. It was only $ 0.04, but it still makes no sense, and highlights a problem with Old Navy’s refund process and/​or accounting ability.
Moreover, they randomly sent me a pair of kids’ jeans, saying that they couldn’t accept the return because they had no record of my ever buying it… That’s because I didn’t. I don’t have kids, or any kids to buy clothes for, so they sent me somebody else’s jeans, and somebody else isn’t getting their refund.
To get any sort of response from Old Navy, I had to get my bank involved, but because too much time had elapsed (uh, yeah, because Old Navy didn’t bother to respond and I was giving them the benefit of the doubt as I waited), my bank couldn’t do anything about it when Old Navy refused to issue the credit back for me. Super sketchy business practices, not to mention poor customer service with the total lack of response.
The most obnoxious thing was that I could have returned my order in-​store, and watched as they counted every pair of jeans! However, I didn’t want to make the poor salesperson do that, especially because I had like 15 pairs of pants (I knew I wanted 3 pairs of jeans, but as I said, had to order a range of sizes).
For ~$ 76, they’ve lost a customer. Even if I buy Old Navy products from now on, it will be through eBay or something, so that I’m not giving Old Navy any more money.
Good job, Old Navy.

I usually walk into an Old Navy, ready to shop and find good deals but this store left me feeling a bit overwhelmed by the messiness. There were mounds of clothes thrown on the floor, on the shelves, pretty much everywhere. I know that folding clothes can become a bit tedious when you are constantly trying to go behind the people and unsupervised children who are running around, pulling things off the shelf and throwing them back on there. I’d probably quit… literally, I just couldn’t handle the «crowd».
I was also a bit surprised by how small the store actually was. There is literally only two walls for women’s clothing. I would say that the guys clothing «side» was much more organized and they actually had fabulous deals — not like the ladies side. But, I guess it’s a give and take. I wouldn’t be surprised if this place started hiring security detail because I can see it getting out of control, not that it’s not already.

This is a (very) late review. I visited this store around the time of their grand opening, so we’re talking maybe October or so — sorry for the delay.
What shocked me, though, when I did go in there, was that it was actually REALLY messy for a brand new store. I mean, there were clothes laying absolutely EVERYWHERE — I felt like I was actually in the Port Covington Walmart (and that is one messy store, let me tell you, ladies and gents). It was really crowded at the time and there were people throwing clothes all around, practically in the air. I felt like I was at a rummage sale, it was that bad.
The options are like any other Old Navy I’ve been to, honestly — the clothes are relatively cheap (some of the tops I wouldn’t chance, really flimsy stuff, but the jeans are solid) and you get what you pay for. They have a goodish exercise wear selection, though, so I was pleased with that.
They were giving out coupon books at the time with yearly savings (a coupon per month) and I’ve used a couple since, so that was a nice treat.
The music was also a little loud — I couldn’t hear myself think.
None of this will stop me from coming back, because honestly, most Old Navys I’ve been to are alike — the Timonium store is like this, too, but it’s NOT nearly as messy. Really, guys, for a brand new store, it shouldn’t be on par with a Walmart.

This place is a mess.
I felt like I was in a thrift store digging through piles while a bunch of unsupervised punk kids ran around the store. Obviously their parents don’t care about them but a particular game of «tag» really distracted me from doing my shopping. Do the associates here know how to fold clothes?
No one was tending to the dressing room area. There was only one available bc the others were overflowing with clothes that weren’t put back yet.
On the upside, the cashier clerks were extremely personable and friendly, but seriously clean this place up.

Its an ON, you know the drill. Decent clothes, discount prices.
I just happened upon this ON during the opening weekend, so for me it was A-​OK. They were offering 20% off everything in the store, I mean who can pass up a sale? Surely not this lady here.
I thought the store was HUGE, but slightly overcrowded. I think they stuffed a bit too much in too little a space.
Other than that, it’s ON you get what you pay for.