Men’s Wearhouse and Tux

Don’t come here if you want well fitted tuxes. No customer service at all .A couple of my groomsmen had pants that were too short and could not be exchanged in time for the wedding. Considering how expensive these were there should have been some satisfaction. I will recommend family and friends to go to a full service Tuxedo store in the future.

We had a fabulous experience suit shopping there today. Our salesman Marvin was genuinely helpful and friendly. He gave us great options and did a wonderful job taking into consideration the gentleman he was selling to had never worn a suit before in his life. We walked out with a full three piece suit, two shirts and two ties for an incredible price as well. Will certainly head back if and when we are ever in need of men’s business and formal wear again.

Horrible service. The staff is not very helpful and looked at me like I’m dumb every time I walked in. I hate that my fiancé and groomsmen have to get their tux from here. The manager even sucks. The seamstress women is great though!

You know when you have a recurring nightmare? Well, let’s just say renting a tuxedo from this place feels the same way. Perhaps other Men’s Wearhouses are okay, but I’d strongly advise you to avoid this particular store at all costs!
I just got married, and as with most grooms (I think), we did our tuxedo rentals through MW. Don’t get me wrong, the convenience of multiple locations is awesome, but this particular store was horrendous to deal with. We went there 4 – 5 times and something was wrong every time.
1) It’s like none of the people there know how to do more than one thing. Each time we went, we must’ve had to wait for them to ask another associate to come help because they didn’t know how to enter the receipt information, or pull up the right information, or whatever.
2) I ordered a tuxedo (for purchase), and when I arrived, they had decided to PUT IT BACK ON THE RACK TO SELL… How do you do this?! It was specially ordered in my size… AND THEY TRY TO SELL IT BEFORE I PICK IT UP?!
3) RUDE. My wife (fiancée at the time) and I walked in to look at tuxedos for purchase, and one of the associates asked us what we were there to do. When I asked if I could try one any tuxedo jackets for the look and size, he sneered and said, «I’m sorry, you can’t try on the tuxedo merchandise.» Uhh… how the hell do you sell clothes then? Luckily, we actually found someone who wasn’t a moron who let us try some coats on.
4) Try to help out the customer when they’re in a bind… c’mon! I understand that this last one is partially our fault, but I think any other business would’ve accommodated our request. We were trying to return the tuxedos, but for some reason there was monstrous traffic on the way there. We were running late, so I called ahead to see if they wouldn’t mind keeping the store open for a couple minutes (we were really close). They said they had to leave right on the dot at 6pm. We decided to go for it anyway since we were almost there. We pulled up at 6:01 (no joke), watched the manager lock the front door and walk away. I ran up to one of the other employees coming out, and said I had the tuxes (he literally had walked out of the store 5 seconds before I caught him), and he said there was nothing he could do. While I completely understand we were the ones that were late, I would expect a LITTLE help and understanding for someone who just brought you customers…
So, if you need a tux for prom, a wedding, whatever, I’d strongly recommend going elsewhere. If you have to go to MW for the conveniece (like I had to) I understand, but at least try another location!!!