lululemon athletica

I am extremely displeased with the customer service at this location. I love yoga, but I am by no means a yogi. Despite purchasing my mat from the store a while ago, if I said I’d practiced more than 30 times on this mat, that would be a stretch. But, this mat is EXTREMELY slippery. I’d been practicing for a while with towels, wiping off my hands and feet and using them to stable myself, but I’ve noticed that when I’m sliding all over my mat, nobody else in the practice seems to have a problem on theirs. A friend told me how great the customer service is at Lulu, so I stopped in to the location in Annapolis over my holiday break from school (I am a second year medical student). The employee I talked with told me to try soaking my mat in dawn soap and water overnight, and to try practicing again, but if that didn’t help, to take my mat to the Harbor East or Columbia locations (since I live in Baltimore City) and they would «damage it out». So I did as she said, but still slid all over my mat (and when I say slide, I couldn’t even do a warrior 2 or a down dog without my hands/​feet slipping out from under me). So, I took the time out of my day today (at the expense of a workout in order to finish all of the coursework that medical school demands) to drive to the Harbor East location to share this experience. The employee in the store never looked at my mat and barely let me finish talking before he told me that my mat is just old, and so needs a replacement, but that he would not «damage it out». Frustrated, I tried to relate what the Annapolis employee had told me, but he simply said, «I don’t know why she would tell you that,» and looked at me. I said there is no way I’d purchase another expensive mat from their store, or any of their goods for that matter, if they are unwilling to communicate between stores or own up to a defective product. What is surprising to me, is that this is SO UNLIKE what I’ve heard from other people who had similar problems and had their mats/​pants/​products replaced without issue. As a future physician with many friends who will be future professionals, and the daughter of two physicians who frequent the store, I can make sure that my friends and family will not again shop from this expensive brand, and will perhaps look to Athleta or Prana who have had excellent products and customer service.
This being said about the location, after I posted my review, I decided to live-​chat the customer service at Lululemon online. The educator, Emma, was very helpful and after a brief discussion was able to offer store credit in accordance with their quality assurance policy. I really appreciate her help and would offer this part of my interaction with the company ⁵⁄₅ stars!

Pricy but worth it. Their clothing far outlasts and outshines competitors. The staff is down to earth and vastly knowledgable about the products they stock. Not one of their larger retail locations but worth the stop.

The staff here is the
Meghan, lane, everyone is super friendly I just didn’t get everyone’s name. This was my first time shopping in this store I’m happy with my purchase and the service was outstanding I hope when I get back home and stop in a location it will be the same experience

I’m sorry this location rubbed me the wrong way.
I don’t know if anyone remembers back in the day when Lulu was making pants that were semi sheer. Regardless I understand if you’re a size 12 you don’t try and stuff your butt into a size 4 as you will see some sheerness. So I always by my size or a size up.
I don’t go up to Baltimore often but when I saw the store I was like man I have to go check out their diggs. I bought a pair of pants and and items on clearance. Which is awesome and I got a pretty good deal but I can’t complain about.
However I bought a pair of pants that were exactly in my size. I have a super packed closet that is stocked consisting new clothes with the price tags still on them. So I try on my pants and lo and behold they are see-​through! Once employee kind of even cotton attitude with me saying I shouldn’t be complaining since I got them at the deal. Umm. hello, I whipped out my receipt showing that I paid full price for them.
I called the store explaining my situation and they were not having it. Everyone seemed clueless. I asked them to take my number down and have their manager call me. I never got a call back. Finally I called corporate and corporate told me well just go back to the location or any other Lulu and they can probably exchange them for you. Because I was giving the runaround it was definitely over the two week return time. Even though I still had my receipt the store would not budge.
Maybe it was my fault for trusting them and not trying them on it first. But also keep in mind they do the old retail hustle where the mirrors are tinted and the dressing room is a little darker. Which makes the clothes appear more flattering.

more than anything, a good product backed by great staff at a store makes for a returning customer.
this place never fails to greet me w/​amazingly friendly staff that not only are helpful but make you feel as though they aim to have you feel 100% satisfied w/​their customer service.

I’ve been coming here since they had their boutique store on Aliceanna and am very impressed with the new digs. Before I go any further: SHOP HERE WITH YOUR DOG! There’s a bowl and treats waiting for them up front and they are happy to accommodate you both.
Now that they’ve moved, they are a average-​sized store with an actively rotating line. I love coming in here and seeing what’s new. Some clothes fit oddly, like huge boxy sweaters, but I appreciate that they are trying to sell more to-​and-​fro clothing. I’ve purchased a few items from that collection.
What you will never get me out of is their Wunder Unders. Keep making them because they keep us yogis very happy. I don’t care about the price as much because they are the thickest, most high quality pants you can buy. Love.

I’m a self proclaimed Lulu addict. In under two years, I’ve acquired over 50 items from swimwear to shorts to under garments. I stalk the website for uploads each week, and I’ve tried on so many sizes/​styles that I know what I need and what looks good on my body type. So maybe it’s understandable that my one small gripe with shopping in-​store is that the sales associates assume that you’re a newbie shopper. each. and. every. time. «What type of exercise do you prefer: yoga, running?» «Do you know about the sizing?» «The tops range from least amount of support to most amount of support.» I sincerely appreciate the effort for quality customer service, but maybe it’s more effective to ask, «Are you new to Lululemon?» No. «Oh, ok, well if you have any questions, please let me know!» Problem solved. :-)

I’m a huge lulu fan and have been to stores all over. This is one of my favorites. I travel to Baltimore to go to this store over others. The employees are extremely helpful and friendly.
From the moment I walk in the door I feel welcomed and the vibe of the Harbor East store is incredible.
The store is pretty average in size but set up beautifully and the employees will help you find the perfect fit and style for you.
The employees are clearly friends with one another, involved in active lifestyles, and knowledgable on the product.
I’ll be back! Thanks lulu!

Right in the swank Harbor East area, it’s decent athletic equipment for a hefty price tag. The staff was quick to acknowledge us, ask what we were looking for and then leave us be. I was able to get my hands on a yoga mat that was meant to wick the sweat from hands and feet and prevent sliding. It was on sale for $ 40.
Honestly, if you’re shopping down in that area, it’s probably exactly what you’re looking for. We happened to have brunch around the corner and were walking off a pitcher of sangria before driving back to the county.
Still, the girls who worked there were very nice, helpful and the store was immaculate. Someone from corporate would be very pleased.

Wow I rarely write shopping reviews but I LOOOVE this lululemon! The employees are always super helpful, no matter what you are looking for. They will grab you sizes and colors and also try to style you. They also always tell you that you look great (so beware :) If you need some pepping up, lululemon is the perfect place to drop $ 150 ;)

(Written for President’s Day Weekend)
*Yelp 365 Challenge x 2 #181/​365
Looking to feel feminine and gorgeous while you are in workout clothes? Then, you must choose Lululemon.
Seriously, their material has longer lasting wear to where you don’t want to wear anything else.
In fact, they have undies to where you won’t have to buy clothes AND undies elsewhere!
Anyhow, this weekend was an exploration of the town for me all by myself since my teammates went out of town (FREEDOM!) and I’ve been meaning to check out this location.
After walking through Inner Harbor and coming around the corner from the harbor side, I spied Lululemon right in between two boutiques.
Although the store is narrow, it does not feel crowded especially when they have big selection of clothing for both women AND men!
I bought running shorts as well as Pilates/​Yoga pants.
I drooled at their new gym bag BUT… my husband would know that its a new bag when I step off that plane!
The prices? It’s steep BUT it’s worth the price.
I’m on the short side, so guess what? I’ve taken advantage of their free alterations! It takes about 5 days depending on the requests but hey… it gives me an excuse to look around and find something else I like :) Don’t tell my husband ;) j/​k-​he spoils me.
Overview:
Location: Harbor East… great location! It makes you feel trendy and urban ;)
Ambiance: Clean, invigorated and inspired to get your fitness on especially when you see that they have a big olé’ map to get your sweat on in Baltimore by all the fitness gyms or classes that they’ve pinpointed on their map for everyone’s information!
Prices: Pricey but worth the money. Remember, quality over the cheaper chicken
Recommend: Of course!!!
Note: Yoga classes on Sunday from 9:30 — 10:30pm (limited space)
Get your fitness on and feel alive!

Awesome service, very friendly and knowledgable staff. Lululemon clothes are comfortable and fit really well. I’m short, so it’s nice that they offer free hemming. The shop is also pet friendly, so you can sometimes see cute furry pups coming in for some water. I know that the prices are steep, but the clothes that I’ve tried on just look so good that it MAKES me want to work out :) So maybe the price includes a bit of motivation!

I love Lululemon and am happy to have our little real store here in Harbor East. It’s about half the size of Annapolis but I can understand how floor space is harder to come by in the city. They actually have a lot packed into this little space.
They have a wonderful jacket that I’m keeping my eyes on. Do I need $ 198 jacket? Not so much but it can be converted from a winter all around jacket/​running jacket to a spring jacket and Lululemon is special. It outlasts all the cheap stuff and has so much style. Lululemon also offers free alterations on anything. Including pieces you’ve already worn. Don’t forget to check out the sales rack by the fitting rooms!

It’s lulu, so of course I love it, but this location was intimidating — narrow space, packed with product, but not one person asked if I needed help so it was just a window shopping day for me ;)

Everyone already knows that Lululemon is top-​notch athletic wear, so this review is mainly for the service at this location.
Absolutely wonderful ladies work here. I wandered in while walking down Aliceanna Street and had to go in even though I’d just been to a Lulu in Bethesda a week beforehand. Each location has a totally different selection of fabrics, so you never know what you’re going to find.
When I started browsing through a rack of Wunder Under crops, one of the employees (the girl who also runs Firefly Facials. can’t remember her name) came over and told me that they had quite a few more colors and sizes in the back. I probably tried on like 10 or 12 pairs of crops that she brought out for me. After I picked out a few goodies to buy, I stayed and chatted with the employees for a good 20 minutes. They were so sweet and gave me, a new Bmore resident, tips on places to eat and explore. They also gave me passes to a few of the local gyms in the area so I could try them out and find one I liked.
This Lulu location also sponsors free yoga sessions. In the winter, they hold them in the showroom. During the warmer parts of the year, they hold the sessions in Patterson Park under the pagoda. On top of that, they have a running club to encourage people to do some cardio activity.
I really don’t think you could find a better group of people to run this showroom. A true gem on Aliceanna Street.

what a gem! not only are the helpful, knowledgeable, fun girls a pleasure to shop, chat and exercise with ~ the showroom is a welcoming, wonderful space. street parking is often not hard to find and it’s waking distance from harbor east & very close to fell point. free run club on wednesday evenings and free yoga on saturday mornings!

FINALLY, a stand alone Lulu store! No longer do I have to drive out to Annapolis or look through the bare bones selection at certain gyms, or ordering online (I hate buying clothing online, I need to try it on first). For whatever reason it took me a long time to actually find this place. Literally, I’m in Fells all the time and knew where it was but could never find it. Yesterday while driving by, I saw it, pulled over, and ran into the store.
It is a showroom store, so it’s very small. No sale rack, but they do have a pretty standard selection of clothing. I honest to God don’t mind spending $ 91 on pants to essentially sweat in. I’ll own these pants until the end of time. Lulu clothing is redic durable and insanely comfortable.
The customer service, as with every other Lulu store, is the best. You will never find better customer service anywhere else. Now that I know where this place is, I’ll be back.

I first caught wind of this clothing line from a few friends at the gym where I work out. The only store close by was in Annapolis, until the Baltimore Showroom opened this past year. The showroom is smaller than other stores and only opened Thursday-​Saturday, but well worth the visit. If you are in need of some quality workout wear, this is the place to go! The customer service is absolutely superb! I usually bring my children with me to shop here because they are entertained with toys and very patient lulu staff while I can try on things!
The clothing is very trendy and fun. They have new colors and styles cycling through all the time. Even driving by the store, makes me excited for new lulu clothes!
Baltimore Lululemon is very active in the fitness community as well. They are always offering free yoga and hold a running club. You can find their staff and brand ambassadors all over Baltimore– working out with Baltimoreans and being fashionable doing so!

I had a great experience here. The customer service was great; I had never heard of lululemon before, but I got the whole rundown and now I don’t know how I ever did without. I even found out that they offered a free yoga class in Patterson Park every weekend. I wish I could shop here more often, but my wallet just doesn’t let me.

I could probably just cut and paste my review of Lululemon Boise in here and it would apply.
Yes, I have to go to Lululemon when I’m in a new city. They all have different stuff and the stores by my house sell out of all the cool things almost immediately.
This is a «show room.» Tiny store, testing out the market to see if they can put up a larger shop in the area. It seemed like an odd location for a Lululemon. Usually they are in hipster/​yuppy districts, and I didn’t quite get that vibe from this block. Didn’t seem like there was a lot of foot traffic, either. Maybe it’s an up and coming part of Baltimore. I wouldn’t know.
They have bizarre hours, and I think the sales rep told me they are only open Thursday through Saturday. It was Tuesday, but the front door was open from deliveries. Despite being closed, they let me in and offered me all the help I needed.
I didn’t find anything I wanted, since the store only has the very basics. Either way, glad to see the brand is expanding. Love this stuff.