LaserShip

Warning! Not worthy to give even one star. I ordered 200 Nespresso capsules, and they said it’s delivered. But, guess what?! Like other reviewers, I didn’t get it and they don’t know where the package is. Make sure, when you order something from Nespresso, not use this company.

Wish there was an option for 0 stars. Ordered next day items for Valentine’s Day from Amazon. Like everyone else item stated delivery attempted. Nothing. Called the next day and was told by John M that my order would be delivered by 6pm that night. nope. At 6:05 called LaserShip. 35 mins on hold before a rep answered. After 64 mins on the phone and volunteering to pick the package up I was told that my package was in the drivers truck at his house. The driver called in sick. Jokingly I said give me the drivers address I will pick it up from there and John very seriously said that was against company policy. I responded isn’t it against company policy for a driver to take packages home and John quietly responded yes. So now here I am with no package, no confirmation from LaserShip that management will call me in the morning. Hopefully Amazon can get to the bottom of it. Ugh please Amazon don’t use them.

Used Amazon next day shipping for a rather important shipment. The next day the tracking status was «Attempted: Delivery has been attempted.» I waited home all day for it so Im 100% sure thats untrue. I spoke w/​customer support and they informed that, that in fact wasn’t true then put my package under a 24 hour investigation. After hearing nothing from the investigation I inquired and they informed me that they couldn’t find the address… clearly visible on google maps. I ended up leaving a very detailed description for the driver that night. Somehow the shipment was listed as delivered a few hours before I left that description. Another lie and 5 days later… I still haven’t seen my package.

Tried to send a gift.
First they said they could not find the address listed on my Amazon order, than Amazon said it was delivered, but it never arrived and the recipient said there was no trace of anything. Amazon said it may have been stolen.
I tried reordering the same gift after receiving a refund from Amazon. The same thing happened, the delivery was late and I called after the second expected delivery date was late. First they refused to talk to the Amazon customer rep — then when connected with me they stated that the physical address could not be found, I retold them the same address and the representative said it existed, so the same package is out for delivery yet again to the same address that is now confirmed with me.
I am not sure what is going on here, but I have sent multiple packages to this address before and never had an issue. I can only see the issue being with the deivery company. I can’t believe someone is trying to claim it is not an actual address twice within a short amount of time ordering the same thing.
Don’t use and cross your fingers that it is not the delivery choice of your Amazon purchase.

This company is faulty, and full of liars apparently. I ordered a lamp from Amazon and opted for 1-​day shipping. My package was to arrive by 9pm the next day… 8:56pm delivery day I get a notification that my package was delivered and left at the front door… the problem is — I was already outside at the front door of my complex waiting for the package at 8:45pm. No driver in sight, no ANYTHING. We have someone on site 24 hrs a day in the back where most packages are delivered. I spoke to them, and no one in a lazer ship stopped by. Period.
Amazon needs to cut ties with this company and this company needs to fix whatever business module they have going on because this is crazy.

Here’s why they get one star. I’d give half but.
I order from
for clothes, pre-​workout and other supplements. ½ the time they ship with fedex which I love. Others they use lasership, which I HATE. keep in mind I requested for no signature required since my wife and I have opposite schedules and they ship during day. First time I got a package shipped it said it couldn’t be delivered. So they attempted again. Second time it said was delivered. No package in sight. Not in mailbox (I live in a new townhome) or in front of door or hidden in bushes. Third time they tried no luck, again. Somehow they are never able to get ahold of the delivery driver. Second purchase I made recently got update saying additional information needed. The operator tried to get ahold of driver, surprise not able to get ahold of him. I ended up canceling my order from
. Now instead of getting a discount from
I get to go to GNC and pay $ 25 more at full price. If you order from a site, and they ship with Lasership, cancel your order ASAP. I have had nothing but horrible experiences with them, and I refuse to give them more than one star. It’s a shame all sites don’t ship with UPS or FedEX. Sorry Lasership, but you’re just unreliable.

I have had nothing but excellent service from Laser Ship. I have never had anything arrive in anything but tip top condition. On occasion, the SELLER will give an overly optimistic delivery date, but those invariably show up shortly after they are actually sent. This is especially true of Amazon, who have a bad habit of sitting on items until the last minute. It is not Laser Ship’s fault Amazon does not honor their shipping claims.

Unfortunately many online retails like Amazon,
, and Anthropologie use this worthless company. Given my big preference for shopping online, I have no choice but to deal with this delivery company. Over the several years of dealing with them, I have had nothing but issue. The couriers are frequently lazy or brainless: delivering items by throwing them into my yard, delivering items somewhere in the yard so that they are exposed to the elements or theft, leaving deliveries on top of my mail box (which is on a busy road). And then of course, there are the couriers that come into my driveway unnecessarily and nearly run over my dogs or couriers that won’t even attempt to deliver if they hear my dogs barking inside of the house, leaving me no option but to go running after them down the street in my pajamas. There have been occasions that my delivery has been missing with no advice from the shipper or courier themselves. Such a shame that they are so widely used.

Horrible company… Walmart is starting to use them also. This company is the worst. They can not read correctly. My apt is I not 1

Iam not sure if it’s this location or the Laurel, MD location that service my area (Glen Burnie, MD), however I ordered a package from Amazon and paid extra for next day deliver. I sat at home near a window all day waiting for this package. It was crucial I received this package on time. Suddenly I got a, message from Amazon stating delivery attempt, no one at bldg. I was shocked knowing that I am sitting right here waiting. The driver just blatantly lied. I couldn’t believe this. No, I didn’t miss him, we worked I shifts waiting o this package. If I needed a break, my husband would sit and wait for me. Plus a security buzzard is at the entrance to my bldg to ring. I immediately looked up the phone number to Lasership and luckily there answering service connected me to someone who was able to call the driver and had him bring my package to me. I was td he would be there in 10 minutes. How lazy is that to lie or whatever reason.
I even took another step and asked Amazon to never use this courier to deliver any of my packages again. A note was made on my account with Amazon.

Never heard about this company until i placed a amazon order for same day delivery. The service is sad. The carrier claimed they made an attempt to deliver the package but never came to my door and knocked. I was back in forth on the porch and in my living room waiting I called customer service and they said they will redeliver in the morning. It’s now going on 7 p. M. Still no package. Called amazon to keep my orders away from lasership.

Maybe I just got lucky, but I actually had a good experience. I ordered a same day delivery and it was getting very close to the deadline that I was told the package would be delivered by. After seeing all the reviews on here, I already had my negative review ready in my head. I figured it’s only fair then that I leave a positive one when the package did turn up with no issues. It showed up about a half hour before the deadline, and I happened to catch the driver getting back in his car as I opened the door to grab it — he was friendly and professional.

I wish I could give no stars. I ordered same day shipping on Amazon and not only did they lie and say they delivered when they didn’t, but then changed their story and said they attempted to call me before keeping the package — which they never did. I ended up having to wait til the next day and driving 45 minutes to their facility to pick up my order.
Today, another Amazon package was said to be delivered and it was not here. I called and they claimed it was left behind the entrance door to my building — it wasn’t.
Not to mention when you call, you’ll be on hold for 20 – 30 minutes if they don’t hang up on you first.
AMAZON — STOP USING THIS TERRIBLE COMPANY

I ordered a package with 3 day delivery and the shipper choose to use LaserShip. This company is not very professional. They did attempt to deliver my package twice before i tracked the package and found out. They did not leave a note on my door or anything letting me know they had stopped by. They supposedly deliver to residential addresses until 9pm, where I live in Maryland. However, each time they tried to deliver they put my package on a truck that only delivers until 4pm. I work from 9 – 5, it seems that after the first and second attempt they would put it on a truck that delivers later or would contact me. I called them and waited on hold over 30 mins to be told they can’t deliver after 4pm and would call me back to tell me where I could pick up my package. In the future I will avoid this shipping company.

Like everyone here I purchased something through Amazon for same day shipping. It was supposed to be delivered on ¹²⁄₁₈ for my birthday party on ¹²⁄₂₁ but it never got to me. I emailed Amazon about not getting the package they told me Lasership truck broke down and they would refund me the delivery cost. Then Amazon said it will be delivered on ¹²⁄₂₀ guess what never got it. I didn’t get my package until Monday ¹²⁄₂₂ after my birthday by UPS thank god. Amazon just need to cut Lasership loose since they always screw up everything for Amazon.

Two weeks ago I was supposed to get a delivery, it took a week and it finally arrived at 10:10 p.m. Today I paid extra for a delivery and it didn’t arrive. Apparently it was left at my neighbors house so I can get it tomorrow, I had wanted it tonight. Very poor customer service, takes 25 – 30 minutes to answer the phone and can never find the package and am always told they will need 24 hrs to find it. How about 8 days! Sad!

Well, LaserShip redeemed themselves a bit, so I figured I’d point it out. There turned out to be some kind of miscommunication between the seller I bought from and the shipping company that listed the incorrect zip code on my shipping address. I’m not giving five stars because their customer service phone line is atrocious (meaning that you can pretty much NEVER get through), but I used their contact form and eventually got a response through email and everything was resolved… Now I just need to send back these jeans I bought that were sent to me five sizes too large… I think that store has a problem with numbers… Ha.

I’m with the others. I am calling Amazon to request never to be shipped by lasership again. When I tracked my package, their site said they attempted to deliver the package twice. I never even knew because they did not leave any type of ‘attempted delivery slip’ at all. On the third day, I left a note taped to the door, instructing them to leave the package with apartment number 1. When I came home early, around 11:30 took the note off the door since I was planning on waiting for the delivery. Nothing. I checked online and lasership claimed attempted delivery at 11:08. Urrrrrr. Will I ever get it?

One star is too nice. I work from home and have seen them literally throw packages from the sidewalk at my door. Usually, they just leave the package near the sidewalk. I guess steps are too difficult? They never ring the doorbell, obviously, since they never get close enough to it.
I’ve read that Lasership pays horribly, and forces employees to use their own vehicles (no gas reimbursement), so it’s really no surprise their employees don’t care.

Update: 4÷22÷2014
Less than a month later, I’m back to update my review and share with you my most recent experience with Lasership.
I ordered a book, for final exams, through Amazon, and used prime shipping. The book was shipped using LaserShip. I had the book, like everything I order from Amazon, shipped to my office.
First day, they tried to deliver after 9 p.m. Obviously, no one was still in the building. Second day, I called around 2 p.m., and the woman I spoke with first suggested that I «stay later» to allow time for the delivery. After 9 p.m. You have to be kidding me. When I told her that wasn’t possible, because the building wasn’t open that late, she then told me that she would try to get the book to me before the end of the day. I’m still waiting for the book. It’s still marked as out for delivery.
I already contacted amazon, who I’m sure will fix the problem for me. I’ve also complained about using Lasership, and will continue to do so every single time I get an amazon order that goes through lasership.
They are awful. Stay away!