Hilton Baltimore

Let me start by saying this has been the worst hotel stay I have ever had — I usually don’t complain much, but there are simply too many problems here to deal with. I was able to check in early around 2:00PM with only a short line — The clerk at the front desk was friendly and the lobby looks nice on first glance (There are problems everywhere though — The front doors don’t even shut correctly). The bellman and Valets are really hit or miss here — Sometimes there attentive and nice and sometimes they pay no attention to anyone else and are lost in their own conversation. I was first assigned room 433. I was unable to get the A/​C to work at all and whenever I tried to turn on the fan it made a horrible noise. This room backs up directly to three separate elevators and the noise is basically constant. I was unable to take a nap or get any work done because of this noise. In addition the room looks out onto the roof of the building — Which is covered in weeds. This room is supposedly a «Ballpark View» — Meaning you can see the lights of Camden Yards — That’s it. I was really going to try and tough it out in this room — But things kept getting worse. I couldn’t get two of the lights in the room to turn on. The plug on the light on the nightstand did not work (Which is the only plug near the bed to charge your phone with). One of the phones in my room did not work at all. They do have a nice tabletop plug-​in for the TV — Except the HDMI receiver did not work. Amazingly this hotel does not have a minibar or fridge in the room (Transparently you can rent one — For a fee). The room in general was very beat up with lots of scratches and marks on the furniture and stains on the carpet. It also looks like the carpet had not been vacuumed in some time — Especially considering the amount of crumbs, lint, and dust that I found everywhere. The comforter on one of the beds had a few stains on it (Luckily I was in a room with two). I did have a chair — But it was very beat up and dirty. After all this I went back to the front desk and asked to be transferred. As I mentioned earlier I was really trying to tough it out — I had thought about approaching the desk several times — But every time I went down the lines were ridiculously long. Eventually the lines diminished and I went up and asked to switch rooms due to the noise — The clerk switched me to room 419. It is farther away from the elevator and there was much less noise — Which was a slight improvement. This room still locks out onto the weed filled roof. It’s also very dirty and beat up — It need a new coat of paint and new carpeting. There was no paper and no pen in the room — And for some reason no chair either. I had to fix the TV (Power Cord from the Back had Somehow popped out) — Although the HDMI console in this room did in fact work. The plug on the lamp on the nightstand still doesn’t work. The light in the corner again did not work initially (I eventually moved the plug from the top to the bottom socket on the outlet and it miraculously works). I tried to watch a little TV — But unfortunately my connection kept cutting out and showing up as «No signal» or just freezing. There’s some sort of convention currently going on and I have to say they are just the worst behaved and rudest guests I’ve ever experienced as a group. Unfortunately I had to extend my stay in Baltimore another night and reluctantly agreed to stay here — My stay has not improved at all. I attempted to use their remote printing option — But unfortunately the keypad attached to the printer was not working — I though maybe I had to log into the computer in their business center but I was still unable to print (And had to pay $ 6.95 for the privilege to find this out). The business center is pretty run down (The door literally has tape on it to fix it and doesn’t actually lock). There is a small gift shop here with ridiculous prices — They charge $ 3.49 for a 20 ounce diet coke. There are vending machines on each floor — Which still charge you $ 3.00 — You can pay by credit card. I needed to have some laundry done — I put a few items in the bag provided which of course broke in my hands as I was carrying it downstairs. I dropped off some laundry to the front desk around 4:00AM — With a promise that it would be returned to my room by 7:00PM (Dropoff had to be made by 8:00AM for a 7:00PM return) it is now 7:30PM and my laundry has yet to be returned and I have not received any sort of phone call. My key stopped working on the second day and I had to go the front desk and ask for another one — The clerk this time was not nearly as friendly and was a bit flustered that I did not have my ID on me (I had just gotten locked out of my room and didn’t think to bring it with me). Elevators are often crowded and you often have to wait in the lobby to get one. Housekeeping was talking very loudly in the early morning the second day as I was trying to sleep and I was also awoken by a knock asking when I was going

Straight-​forward one night stay. First time I used Hilton’s Digital Key where you can use your smartphone to gain entry to your room. Worked flawlessly, including gaining access to the floor via the elevator. Allowed me to bypass the check-​in desk upon arrival and head straight to my room. $ 30 for self-​parking underneath the hotel; not cheap, but consistent with other large cities. Room was clean with a nice view of Camden Yards. Didn’t avail myself of any services or meals, so can’t comment. Would def return if I again needed a room in downtown Baltimore. Be aware: hotel is immediately adjacent to Camden Yards, so I imagine arriving or departing is challenging during Orioles games.

Hilton hotels are always fairly consistent. They don’t wow you with anything, but they maintain clean, comfortable rooms and you pretty know what to expect.
My biggest gripe is that they seem to take their cues from the Hilton family. In this modern age of other hotel companies doing everything to conserve and encourage guests to reduce and recycle, Hilton stands as a dinosaur.
They don’t offer wastebaskets to recycle newspapers, plastic bottles and the like. They don’t use any kind of pressure device to use less water in the shower while making it seem like you’re getting a lot more. When you drape a bath towel over the bath curtain rod, a sure sign in other hotels that you want to reuse the towel, at the Hilton they take it and give you another.
Their maid service was inconsistent. They took a glass glass one day and failed to replace it. During a five-​day stay, they gave me another plastic liner for the ice bucket, the other two days they took the old one and didn’t leave another one.
A cool gizmo they offered allows you to use their phone app to serve as an electronic key. You stand outside the door, point your phone and push a button to have the lock communicate with your phone and unlock the door. It was very effective and worked from seven feet away. You can still use a plastic key, if you prefer.
One day, my phone gave out as I was attending meetings and walking around town. I had my charger with me, so I sat down in the hallway near my room to charge the phone enough to unlock the door. I was only sitting on the floor for maybe three minutes before a security guard approached me.
They obviously monitored hallway cameras and thought maybe I looked out of place. The officer was not accusatory, simply asked if I needed help. I explained the situation and after looking at my driver’s license, he called the front desk to verify I was registered there and let me into my room. He was professional and courteous.
The meeting rooms at the hotel were numerous and everything worked fine. The staff that set up breakfast and lunches outside the room we were using were pleasant and attentive. One woman even noticed I was going to enter the wrong room next to the one we were using and warned me in time.

Love staying here when we go down for the O’s home opener. The rooms are very nice and its right there. Its a 2 min walk to the park and Pickles. The complimentary breakfast was a very nice addition.

This place cannot suck any worse!
Prepaid for a single night because I was attending a gala.
Arrived at 4pm and waited an hour in line to get to the front desk only to find that the room was not ready and they had no idea how long. Took my phone number and said they’d text me. Waited nearly an hour and at 545pm pitched a fit and asked to have the reservation canceled, room refunded, and parking reimbursed. was willing to forego the $ 1000 paid to attend gala. «Manager» tapped some keys and said «my room had just become avaiable» good move since he did not know my name. I ended up taking the key and attending the gala – albeit a bit late as it began at 530pm
The staff at the gala was awesome.
The following morning tried to get a quick breakfast in the restaurant – two hour wait for breakfast. Really? Took stuff to car because we were going elsewhere for breakfast. On way up from garage, a Hilton Security Guard bum-​rushed the elevator and brushed up against several customers to get in first. When we got to the lobby, more Hilton employees barged into the elevator without letting those inside get out… meanwhile the security guard also pushed his way out in front of the guests.
I went to discuss this with manager and was told «there ain’t none here now» as the front desk agent turned her attention to another task.
The parking kiosks did not accept credit cards, so we went to the local ATM (with a fee) to get the cash to get our car out.
I looked at my bank statement and see that my credit card was charged for $ 300 for the prepaid room (we did not charge anything to the room). Was told it was just a hold and woudl come off. Lo and behold it did not come off – the amount was reduced to $ 250 and I am not disputing it with the hotel and my bank.
I spoke to several others that attended the gala and they had similar circumstances. Someone waited 2 hours in line (we went to the HHonors line) to find no room available. They called a friend to pick them up at the hotel – went to their home to change, came back for the gala and then ultimately checked into their room at midnight after it was over.
People that did not stay overnight waited up to 3 hours to get their cars brought around from the valet.
All in all, this supposed convention hotel is run more like a Motel Six in the middle of Oklahoma. Guests are an inconvenience to them. I do not have much occasion to stay in Baltimore as I am relatively local, but if I am ever attending another event there, I will stay ANYWHERE else.

One of the cleanest placed I have ever stayed. The entire bathroom literally glistened. My reasoning for the subpar rating is due to the fact that I was given a quarter of a roll of toilet paper for two days, drinks were under poured and way over priced, and I requested a fork and knife to be sent up and it took 55 minutes to deliver that. I would have gone down to get it but they continued to say it was on its way. The room was great, gym was fine and had a nice view of the Orioles game, location was good but it is not quite the inner harbor.

Very impressed with the staff located at all stations throughout the hotel, cleanliness of the room, and the hotel itself. I wish the refrigerators were included with the room (instead of for a $ 25 fee). I didn’t see one speck of mold in the shower, which I feel is sometimes rare for hotels.
Will stay again!

I spent one night at the Hilton while in town to see Garth Brooks at Royal Farms Arena. I was traveling with my 6 year old son. We had room 2003 on the 20^th floor (top floor).
Pros:
Located in nice, redeveloped area — Whereas most of the area between Penn Station and the waterfront has come upon hard times, the hotel is in a nice area. While it is a little further from the waterfront activities, it is connected to the convention center via skywalk and right next door to Camden Yards. Royal Farms Arena is 3 blocks away.
View — Our room had an awesome view of Camden Yards and M&T Bank Stadium.
The room — Standard 4 star Hilton room. No over the top touches you would expect at a higher end property (Waldrop, St. Regis, etc.) but very solid for its class. Although this hotel has been open a few years, everything in our room was still in good shape. Water pressure in shower was good. We were a good distance from the elevator and found the room to be very quiet.
Food and beverage — We didn’t try to the onsite restaurant (Diamond Tavern) but found the onsite Jimmy John’s and Coffee Bean and Tea Leaf locations to be very economical (normal prices) and convenient.
Early check in — we were able to get into our room at 12:45pm.
Business center in Lobby — Business center in lobby worked well to print a document.
Cons:
Layout of hotel — The hotel is located on both sides of S. Eutaw St.; the front desk could have done a better job explaining the sky walks. It took some trial and error for us to find our way around.
Room darkening curtains — The direct sun in morning really heated up our room and curtains were badly overmatched. The windows probably need some type of glazing to supplement the curtains.
BIG convention hotel — Expect heavy elevator traffic and long walks — probably 10 minutes to get from our room to Jimmy John’s for lunch on Sunday morning.
Lounge was unremarkable — I will admit that we did not make breakfast on Sunday morning, but the offerings during the day on Saturday afternoon were very average. The selection of soft drinks was good but the only food offering was some cheap snack mix that set out in the open all day. Having just left a very good lounge at the Grand Hyatt in Washington DC, this was a definite letdown.
General:
We felt extremely safe at the hotel and in the harbor area, however the rest of the area between Penn Station and the hotel was pretty run down. There was a significant amount of loitering on the North Side of Royal Farms Arena. After walking from the hotel to the other side of the harbor, we used the metro from the Shot Tower station and felt the same. Über was reliable but seemed to be perpetually on surge.
Overall:
I would definitely stay here again when returning to Baltimore. We felt safe in and around the hotel and the room was the typical quality you expect from Hilton.

Meh… Honestly if there was a shade under 3, I’d have used it. It was good as a business facility, descent meeting rooms and the catering was top notch, that was what saved this from a 2-​star review. As a place to stay it really needs some help. For such a prime location right next to both Major League stadiums, and right by Inner Harbor, in my mind they need to really pay attention to staying up to date. The furniture in my room was severely worn. The bindings on the chair arms was cracked and peeling, the fabric was really faded and had some seriously ground in staining. The desk, bedside table and TV stand were all dinged and chipped, showing age and in theory abuse. The most offensive part was what I found in the bathroom. There was mold, or at least a seriously thick black line under the sink rim, directly under the faucet as well as cracked and dirty/​moldy grout in the shower. I think they need to have a real chat with the maintenance folks especially the cleaning group. My company picked this place, I have no control, but if I ever do have an option, my vote will be fore somewhere else.

My co-​workers and I stayed here for a meeting a few weeks ago. Great service and hotel except for the roaming homeless people all over town giving you each their sad stories about why they need money. I had about 5 homeless people (including inside the hotel) ask me for money. As much as I’d love to help each out, I’d be poor if I helped each one. Tonya at the bar was a character, except we were a bit offended when she was talking to a group of people for about 5 minutes before she acknowledged us. When we said, «Excuse me, can we order?» She mentioned she’ll be there in a few… she was catching up with her sister. Overall it was a good experience but I would hate to see Tonya REALLY annoyed :)

I did not stay overnight here, but visited my in-​laws’ room, as well as had some drinks in the bar downstairs. It’s your typical Hilton hotel, probably a little larger than other locations and it’s attached to the Convention Center. The room itself was pretty standard, but my mother in law said it was really dusty. The drinks at the bar were fine… I’m not a huge Hilton fan, but it’s definitely a convenient location to shopping and dining, and obviously the convention center, and can be accessed by the Light Rail easily as well.

Clean room. Friendly staff.
However, not worth the $ 400+ a night they charged me. Not staying here again for this price! Crazy.

My union had our national convention at this hotel. Of all the hotels we’ve had conventions at that I’ve attended this one was the best. The reason is simple– the staff. Friendly and helpful as hell from front desk to bellmen to bartenders/​waitstaff/​baristas to housekeeping. They gave us a very warm welcome and wore our union’s (UE) buttons in solidarity with us. Other UE brothers and sisters attending the convention also raved about how great and friendly the staff is. Really blew us all away how genuinely friendly everyone who worked at this hotel were. Members of UNITE-​HERE Local 7, they are presently in negotiations with the Hilton for a new contract so wish them luck as they certainly deserve everything they’re asking for which isn’t much.
Also big plus are the beds, very comfy, nice duvets and sheets, as well as the room views, many of which have clear views of Camden Yards so you can essentially watch a live ball game for free.
Only downside: insufficient outlets in the rooms– they really need to get with the times on this. Also parking is pricey.
But overall great experience at a great hotel with great staff.

Good, simple, clean hotel. I’m a huge fan of hotels that have duvets with *white cotton covers so that you know they wash them for every new guest and this place does that.
About a 10 minute walk to the inner harbor and connected to the convention center.
I came here for a conference and was impressed with the space throughout the 2^nd floor.

We came here from DC on our way to NYC for a baseball game. The hotel was average, clean and comfy. It was about a 10 minute walk into the harbor where most of the shopping and restaurants were. The room service food was nothing to write home about either…
No bell hop to help with luggage and you had to pay for parking at a separate window, it wasn’t included in your hotel fees. The hotel seemed to lack service in the lobby area altogether.
The best part of this hotel is the view of Camden Yards!

This is the first year our group stayed here while attending Otakon. Our previous Otakon hotel, the Baltimore Harbor Hotel, really let us down at checkout in 2014 and our whole experience was less than acceptable, causing this move. The Hilton Baltimore is more expensive than many other Otakon hotels, but its location next to the Baltimore Convention Center makes it very attractive.
Main entrance was not large but we got unloaded quickly. Valet parking was $ 42 per night, though expensive was worth it. Check in was smooth with no issues. Six elevators serve the main hotel floors. After arriving to our room we found a major issue, the reserved double was only a single. They had no more doubles but were able to get us a rollaway. Room was very basic with no mini-​refrigerator or microwave. I noticed some minor wear and tear including scratches on the TV and some marks on the bedding, but nothing serious. Soundproofing was surprisingly good and we could not hear other rooms. The Coffee Bean & Tea Leaf, located in the lobby, is a nice but not cheap place to grab a pastry.
The Hilton’s convention space and sky bridge to the Baltimore Convention Center is a major advantage to staying here. Convention space in the Hilton is nice and spread across two different buildings. The sky bridge to the Baltimore Convention Center has one major flaw. Directly before the convention center there is a choke point due to a narrow staircase and handicap elevator.
Overall, even with some issues, our stay was good and we will be returning due to the Hilton’s convenience.

I’m an HHonors Diamond member so this is my go-​to place to stay in Baltimore whenever I have to go there on business. Let’s just say that if I didn’t have business in Baltimore, I would really never have a reason to go there. The location of this place in the Inner Harbor area is a little deceiving since it is on the Orioles Stadium side, not the true Inner Harbor so don’t expect to see any water from your room. Do expect to see the inside of the stadium if you stay in an odd numbered room from about 1 – 35 on floors higher than about 10. Pretty cool on game days.
This hotel is modern, lots of glass and marble in the lobby, skyway connected to the convention center. Self parking is $ 30/​day (!) and oddly enough, you have to go to a different area than check in to arrange this. Also beware that on game days, the garage fills to capacity immediately so if you take your car out, don’t expect to get back in until the game is over. The staff is friendly, the exec lounge is what you would expect with a highlight being a nice view into the stadium. A couple shortfalls are that the rooms are not very soundproofed so on game days, you hear the cheers, the music, the fireworks, etc. Also, most of the touristy Inner Harbor things are a 10 – 15 min walk to the other end and if you walk the wrong way, you will quickly realize the true grittiness of urban Baltimore so beware.
Overall, a perfectly serviceable hotel, offers everything you would expect from a Hilton property at a convention center.

I enjoyed my stay here and did not have any complaints. The rooms were clean and the staff is friendly. Nothing jumped out at me as truly exceptional, but then again I did not make use of the amenities they offered.
As far as parking goes, it is all underground. I appreciated having the option to pay for a valet or self-​park, so that was nice. The Cleveland Browns also happened to be staying there, not that they changed anything but it was still cool. All in all, I would be happy to stay here again.

Update: As I said the staff was great. Noteworthy to mention is Alex Brandt, the manager who waived our room service charge after I mentioned the «holy crapper» and the «melt in your hand when dampened» tissue. I added a star because of him but they should really do something about that.
Everything was ok, the ambiance and the staff wasn’t bad. Problem was on the most important part of your stay which is the crapper. The toilet is like the one you have at home or worse. the pressure is low and if you take a dump it would take you like four flushes to get the poo out. For $ 269 a night, you’d think they had the commercial type of toilet. Terrible if you’re sharing the room with someone lol. Tissue is a rough one-​ply that is ugh. Thank goodness I have slow metabolism. Parking is $ 40.00 overnight valet, room service is $$ and noteworthy to mention is that they add a $ 5 delivery fee in addition to tax. No gratuity yet. Ordered the she crab soup and it was mediocre at best but had lots of crab. Linguini forget about it. Room has no mini bar but it has a safe. Complimentary coffee is so so. Machine was clean. 20oz. Cola is 3 bucks a bottle.

I can’t say I agree with any of the naysayer reviews posted. Yes, parking is extra, but that is typical for a downtown hotel. I got free wifi, but I guess that could have been thanks to my silver (lowest) status with Hilton. I did need to wait a few minutes to check in, but they had my room ready for me and were very polite!
I didn’t get a fancy view, but the room was a fair size. The king bed was comfortable to watch tv on, but didn’t seem to translate perfectly to a good nights sleep. Still more pros than cons with this Hilton and its location.