First-of-all, I cannot believe that I am writing a review for a gas station. Despite that, I had a really good experience at this gas station, and I wanted to recognize it. One would think, ‘A gas station is a gas station’. For the most part, you are entirely correct; but every once in a while I experience some stellar service that really turns something ordinary, into something extraordinary. This was the case on 3⁄18 when I was travelling to BWI in Baltimore to pickup my wife and daughter from the airport. Because of my wife’s travels on that day, I had used my phone an abnormal amount during work hours. Additionally, I needed to use my phone’s GPS Navigation to get me to BWI, because I am not familiar with the area. As Ia m sure you are beginning to realize, this caused my phone to nearly expend all of its battery life. Now, normally this wouldn’t be horrific; but two variables were in place that normally are not. First, I needed my phone to be available for when my wife’s plane landed so that I could find her, and pick her up. Otherwise, I would just have to make multiple loops around BWI(nightmare) until I found her — basically like trying to find a needle-in-a-haystack. Second, my car charger decided to stop working. So, here I was, no GPS, and not really sure how to get my phone charged. I stopped by this Shell because I needed gas. Admittedly, I was also a little hungry, so I decided to stop-in and grab something to eat. I was hoping that they had a car charger that would fit my phone, but I didn’t see one, so I went to the register to pay for my snack. At the window, I asked the man, ‘You wouldn’t happen to have a charger for my phone would you’(thinking that I already knew the answer to this question). He quickly and politely indicated otherwise to a rack 5 feet away from me. After looking through the rack, I did not find one, and was getting ready to walk out when he came out from behind the counter, asked to see my phone, and pointed me to a charger that would work. I looked at the connection and was certain that it wouldn’t fit my Note 3. Little did I know, you do not need the full Note 3 special connector, you only need a charger that has half of it(sounds weird, I know). Sure enough, I got into my gar, plugged the charger in that I was certain would not fit, and viola! It started charging. First, the dude did not have to help me – and in retrospect, I don’t think that I would have helped me. Second, he didn’t have to go the extra mile to come around the front and search through the chargers with me to ensure that I got the right one. Third, he taught me something that I did not know. This is superior customer service that I cannot believe occurred. It is refreshing that there are people out there who still care about providing great customer service.
Tasha M.
Classificação do local: 4 Nashville, TN
Any time I’m in Baltimore(which recently has been quite often), this is my station. Simple reasons why: 1) It’s cheap. Like really cheap. Cheaper than anything you’re going to find in DC. 2) Discounted gas with a car wash. Thanks. I thought things like this only happened in CA. The single con: 1) It’s in Baltimore. If only I could move it to the Waterfront… the quality of my life would be that much better.