Firestone Complete Auto Care

People are very friendly however my online reservation got lost so I waited almost two hours for an oil change. Not the best experience.

I drive a lot and my tire warning light was on I want to say thanks TY for helping me I always use this store. Thank you!!!

Had the best tire buying experience here. Manager gave a great deal and was very easy to work with. Would go again… Just have 70,000 more miles to go!

Okay, first of all I was very much in need of tires, so I decided to stop on in to Firestone and give them a try. I was very impressed with the staff’s knowledge of the product line. I was given many options and was not pressured into any decisions until I was ready. I ended up buying a full set and an alignment. I will be back and I recommend to all who are in need of tires and service to visit the crew down at Hanover street!

My tire light came on so I took my car to Firestone. They said nothing was wrong with my tire and sent me on my way. As soon as I drive off the lot, the light comes back on… I call them up and explain that once again my tire light is on and my tire has deflated and asked what their protocol was re: tire pressure and checking tires. They told me that they «threw some water on it» to see if the air bubbled out of the tire and that was all they do normally. Even AFTER I told them something was wrong with my tire.
Took my car elsewhere for a second opinion. Turns out there was a 1.5in gash in the side wall of my tire. When I called back to question their judgment, whoever I spoke to on the phone was super rude and defensive.
They also advised that I should roughly $ 300 of «suggested» maintenance repair done on my car. Once again when I took it to a dealership, the dealership mechanic laughed at not only the quote, but also what was suggested I have done– nothing was needed.
Pretty angry at how I was treated at Firestone– I used to really be an advocate for them, but this was the final straw.

I’ve always had excellent service at this location. They beat a repair estimate by $ 100. They are honest and do a good job letting you know what’s going on with your vehicle. They even balanced my tires for free honoring the firestone warranty after I purchased a set of tires from another firestone in another state. I had a very slight vibration and they fixed it quickly and without additional cost. Thanks firestone!

I almost went to Good Year until I saw the terrible reviews. Luckily, Unilocal directed me to Firestone and I was very happy with the entire experience! I got a flat tire on a Monday night and was able to schedule an appointment for first thing the next morning all online. I received email confirmation and they were ready for me when I arrived. They repaired my tire in 45 minutes and the price was very reasonable. They were very friendly and helpful.
I would recommend to friends and will go back for simple car services!

Getting an oil change and tire rotation here was a breeze! I made an appointment online and dropped my car off. They asked me what time I would like to pick it up. I wasn’t in a particular rush since I live walking distance from here so I just said in 3 hours. They called me at the exact time they said they would saying my car was ready. The gentleman who called me on the phone gave me some recommendations, which I declined since I normally go somewhere else for more serious stuff for my car. He didn’t pressure me at all, which was nice. It was $ 45 for the oil change and tire rotation which didn’t seem so bad.

Brought in my car to get oil change/​tires rotated. Firestone told me that I had a nail in my tire and had to get it replaced since it was in the sidewall. Something didn’t feel right so I decided to get my car checked out somewhere else first. Turns out no nail in tire.

Awesome service from Jimmy who was willing to stay late and sell me a new battery in a pinch. Thanks man!

I booked an appointment for 2pm and when I arrived they acted like the appointment did not even matter. They asked if I would be coming back for the car and I said no, I will be waiting. It has almost been an hour and a half for a simple oil change and a tire rotation. Unless you are able to simply drop your car off for the day I would not suggest this place.

They were extremely professional, the guys, Greg and Charlie, and got the job done in the time frame that they said it would be done which in my opinion is rare these days.

I needed an oil change, so I made an appointment online for 8 AM. I brought the car in and all was finished within the hour. Everyone was especially friendly. The whole experience was pleasant and easy and I will definitely be back.

This review doesn’t speak to service performed, only to a disappointing appointment process.
I needed a simple oil change before taking trip to New York. Their location is very convenient, right near Federal Hill Main Street. Since they open at 7AM, I called to see when I could come in. I made an appointment for 7AM and they confirmed that it would take an hour. All sounded OK to me.
However, when I arrive at 7AM, I am told that they don’t know when they’ll be able to get to it. They only have one technician. No estimate, just a forewarning that he didn’t have any idea when it would get done. He even flipped the screen around to show me all the days appointments. There my name was first, but I would still have to wait indefinitely for a simple oil change. Needless to say, I did not leave my car.
Again, their service may have been top notch, hence three stars. But, if you can’t afford to wait around indefinitely and actually believe that appointments should be kept, this isn’t the place to go. Disappointing.

We went in for a slow leak in one of our tires. I called ahead for an appointment so that we could be in and out quickly. The service was excellent, the repair was quick, (1 hour tops) and the price was low. This is not the kind of shop that tricks you into a bunch of unneeded and unnecessary repairs. I will be back!

I did not have my car fully serviced here but had to stop in when a rental car I was driving was close to having a flat tire. The staff was extremely friendly & courteous. They quickly took a look for me, added some air to the tire & had me on my way. I saw they had low ratings on Unilocal beforehand and I didn’t know what to expect but I was pleasantly surprised and thought they deserved a good review.

This place is the bomb-​diggity. It’s convenient, the people there are really friendly and they took good care of my car. Couldn’t ask for better service

Great customer service from Tony, who made my flat tire experience more than pleasant. He didn’t try to sell me up with a more expensive tire option and got the service done in a timely manner. His recommendation of the Metropolitan right behind the shop was excellent.

Great customer service … If you’re there almost any day but Tuesday or Thursday, ask for Tony. He did my oil change in the promised time and used his psychic powers to let me know my car was ready. Maybe not the cheapest in the city, but I’d check their website for coupons to bring the cost down. It’s worth it anyway to be able to grab lunch and walk around Fed Hill while waiting for your car. Also, I’d recommend making an appointment online or by phone so you don’t have to wait. These guys are pretty popular since they’re open Saturday AND Sunday!

Great customer service! They have a new woman managing the front and she’s really friendly, thorough, and honest.
I appreciated that they didn’t do services to my car that even though the maintenance minder said it was time for — they didn’t do because the filter was fine, which saved me about $ 60+.