Fells Point Body & Fender Shop

I am so pleased with this body shop! I was hit on my driver side which is traumatic enough, so having a painless repair experience was HUGE. The process did take a few weeks, but I don’t have a problem with waiting. Rentals available on site. When I got my car back, it was clean and looked good as new. It looks like they cleaned out the inside, too. I hope I never have to return, but if I do, I know I will be in good hands.

Beautiful work and easy to work with. Rental car on premises. Made what could have been a pain simple and quick

I got my car repaired here a while ago because of the Unilocal rating and the fact they are a State Farm Select Service Repair Facility — which pretty much means they should be amazing. right? I was dead wrong.
I was without my car for TWO WEEKS with a constantly moving repair completion date. At first, I received automatic text notifications about my repair. It was nice, I didn’t have to call them up and ask and it let me plan how long I needed a rental car for. After I stopped receiving notifications and the deadline had come I called them and asked for a status update. I’m a really understanding guy so I always give the benefit of the doubt and a chance to fix mistakes.
I was told that they had to send the parts for my car back and reorder different parts and that they were expecting them to come in in a few days. I was furious because as soon as a problem as big as «we need to reorder the parts we already ordered for you» comes up I would expect an immediate phone call as that effectively doubles the repair time. Terrible expectation setting and customer communication.
After days and days of failing to meet the expectations they were setting for me, I was finally told my car was ready. I show up to the shop towards the end of the day and take a look at the car and there are SWEAT STAINS on my driver seat!!! It took me weeks to get them out! But that isn’t the worst part. Drum roll please… They had forgotten to refill my coolant reservoir after the repair. I HAD NO COOLANT IN MY CAR. Thank god I checked before I drove away because I could have destroyed my engine trying to drive home.
Yeah. They got that repair done alright. Avoid like the f**king plague.

Outstanding! These guys are great, fast/​professional and guarantee their work for the life of the vehicle. I was sent here for an insurance claim and they had me in and out in less than 5 minutes.
I was happy to receive TXT message through out the week regarding my car progress
This is my GO TO auto repair spot moving forward.

My passenger side door and bumper needed to be replaced after someone hit my parked car (and did not leave a note-​rude!). This shop is a direct repair facility with my insurance (Geico) so it was convenient. It was such a hassle free experience. I dropped my car off in the morning and the inspection took about 15 minutes. The guy (forgot his name) followed up with me by phone that day just to re-​iterate the cost and to see if I had any questions. He told me my car would be ready a week later. Turns out, my car was actually ready two days before schedule. My car came back in wonderful condition. They tidied up and cleaned (much needed) the inside of my car which was an unexpected and pleasant surprise. They even gave me a little jar of the exact paint color of my car so I can touch-​up on my own if I get any future scratches-​which happens frequently due to city-​living.
I highly recommend this business. The staff is very professional, they work hard and do great work.
Sidenote: While I was waiting for my car, a customer asked about paying in installments, which they do not offer. So save your pennies!

Fan-​freakin-​tastik!
These guys were excellent on all counts! I was rear ended and needed my bumper replaced. I had to drop my car off in the morning before work. I was in and out of there with a rental from Enterprise (located right in their office) in 10 minutes! AND the one dude realized I had a parking permit sticker on the bumper and had someone cut it out of the bumper for me! Talk about GREAT customer service.
I got my car back in two days (earlier than their estimated time). And it looks and works great! HIGHLY RECOMMEND!

So I had a little rear-​end collision earlier this year when there was still ice on the ground. Mostly cosmetic, so I drove with the damage for a while. Brought it here for an estimate, before taking it to another well-​reviewed shop. The estimate at Fells Point Body was a solid $ 300 cheaper. They did excellent work, were very thorough in diagnosing some additional suspension issues due to the accident that I was not even aware of, and left my car immaculate inside and out. Definitely recommend this place.

I had some damage to my year-​old car that I had been putting off and putting off. I decided to get something done before it started to rust out and become even more expensive. After several quotes, Fells Point Body & Fender came in well under the amount the other shops did. I had also read numerous reviews from neighbors and had associates who had work done there to rave reviews.
I brought my car in on a Tuesday morning at 8:30am. At 10am the following day, I got a call saying my car was ready, despite the original amount of time anticipated being 4 – 5 days. I was able to bring the rental right back, leave it there, and walk out with my car looking brand new.
You honestly would never have known any work was done on the car, it was seamless. What was even nicer was that they cleaned the interior of my car (vacuumed up the random leaves that ended up in my car, dusted the dashboard that I kept meaning to get to), so it really felt like a new car. But what REALLY impressed me, more than anything, was the little can of touch up paint they gave me. Anyone who lives in a city knows to expect some dings and scratches on your bumpers. Having the touch up paint added to the package just sweetened the deal.
I will absolutely bring my car back to Fells Point Body & Fender for any work I need done (although ideally, I won’t ever need work done again!), and I recommend it to anyone looking for a reasonably priced place that will do good, quality work to make your car look brand new.

I was having a minor door leak issue and Fells Point Body and Fender Shop was recommended to me by another garage who doesn’t do body work. I called and was told I didn’t need an appointment and to just take it in when I could and they would see if it is something they could fix. The owner came right out and within 15 minutes, my car was checked and the door was adjusted! They were so friendly too! I would definitely take my car back here for any other body issues — great place, fast service, and nice people!

Customer service is terrible. Every time I talk to a receptionist they are so short and dismissive — seems like they don’t really care if they are polite and respectful at all. They don’t even want to take a message, they just say ‘you can call back later’.

What better time to get a scuff in your fender than two months after you purchased your car? I mean you gotta break it in right? *straight face*
Anyway in my Libra vanity I found myself unable to bear the thought of having paint scratches on my fender from someone’s license plate nails so I promptly contacted my insurance company who directed me to this place since it was right by my job. The customer service was excellent and the lady who schedules you was extremely pleasant and accommodating. So much so that she even set up my rental car with Enterprise so that all I had to do was bring my car to shop (where an intake specialist was waiting to assess my damages) and within a matter of minutes an Enterprise agent was en route to pick me up so that I could go up the street to sign the rental paperwork at the Enterprise store around the corner.
My car was done by the very next day and I loved how I was able to just drop the rental keys in this office and be reunited with my baby, which looked just like the new-​to-​me used car I purchased just two months earlier.

The day I brought my new (used) Sebring convertible home, someone sliced the soft top roof open while it was parked on the street. Dealing with getting Geico to believe that I wasn’t trying to commit insurance fraud was a nightmare that took days and day. Luckily, though, once that was over and done with and I was able to bring the car to be fixed, I decided to use Fells Point Body & Fender. I brought my car down for the assessment on my one work-​at-​home day, and they were ready to check out the car immediately. They ordered the part and let me take the car back with me while we waited for it to come in. They were totally flexible and scheduled me to come back the following week when I was working from home. I brought the car in at 7:30am and it was ready to be picked up, new top installed, by 3:30pm the same day!
Aside from being totally efficient, effective, and hard working, Kieth, the man who handled my car was super friendly, helpful, and explained everything to me extremely well. He made a true effort to make the process easy for me, and I really appreciated it. I definitely recommend this body shop.

Nobody wants to need a Body Shop, but when bad things happen to your ride and its not in the shape it used to be, then Fells Point Body & Fender will fix those vehicular boo-​boos. I’ve had the need to use their services twice now and they were quick, accurate and took excellent care of me and my car. Ask for Van, the owner, the man is a ‘rockstar’.