EuroTech

I started off with a decent experience upon my first visit to this service center. However, when my check engine light came on again only 3 days later I returned with doubt. The techs dug a bit deeper and I was told I had a major engine problem which would require a rebuild or replacement and that my warranty company would cover it all. They told me the engine had to be torn down to the point of failure and the warranty company would send an inspector to check it out and determine the course of action to take. Over a week in, the service manager, Mike, who I’d been dealing with, told me he was told by the warranty company to tear the engine down to just the block which he felt was unnecessary because if they installed a new engine, any work on the old engine would be a waste of time and money. This was a lie as he hadn’t even spoken to the warranty company at that point. I was told the warranty company was called and they were just waiting for the inspector. For almost three weeks, not once did someone call me with an update. I continued to call them only to hear that the inspector came and they were waiting for their decision. Apparently I’d been lied to and led on. The warranty company called me and said they didn’t receive a call until two and a half weeks after I dropped my car off and that no tear down was done nor was it necessary. And that the prices they were charging were outrageous and they wouldn’t cover all of the work /​parts, so they recommended that I take it back to the dealer for service and they would cover 100% of the costs. So in the end I had to pay $ 295 for three hours of work to get my car out of there and lost three weeks of time. All the owner had to say was «I think we dropped the ball on this one». Frustrated doesn’t come close to how I feel about this experience. I would never ever recommend this place for anything.

I go to this place to get an oil change for myBMW. Their price is definitely better than a dealership’s and I got the service within an hour. The interior of the building looks like I traveled in time and space but their staff is very friendly and informative.

Was visiting out of town, googled volvo service and they were pretty high up. Talked to them on the phone and they assured me quick, affordable, service. They then proceeded to do tune-​up on my volvo that had a mis-​firing cylinder. $ 485 was the quote. I called Volvo dealership who quoted me $ 289 for the same parts & labor. Their response was to tow it to Volvo & pay their $ 135 diagnostic charge. 2 weeks later the car is back in the shop with the same issue… Needless to say, it’s not in theirs.