Enterprise Rent-A-Car

I’ve rented cars from this location for the past six — seven months and have been satisfied each and every time. I’ve never been disappointed!

Beware when renting from this location. The SUV I rented had scratches all over the bumper, front and rear, and side panel before I drove the car off the lot. I mean, it’s the city so that’s expected right? However, when I return the SUV 3 days later, there was one scratch that was not documented in their «paper work» so I am now held responsible. And since I was not told/​explained about their additional insurance coverage I had to cough up my deductible to cover damages. Lesson learned on my end, don’t make the same mistakes I made. Go rent from another company that deserves your hard earned money.

They were very accomodating and helpful for my unique needs of renting a 15 passenger cargo van. Also I needed to leave a vehicle at the location during the rental and they made some rearrangements so that the vehicle would be accessible and in a safe location during an after hours return.

Beware! If you are renting a car which is covered by insurance due to an accident, Enterprise may have a nasty surprise for you. I needed to rent a car due to a car accident. The insurance company authorized a rental for 7 days. I picked up my car at 2 pm on a Friday and returned it at 8 am the following Friday. That is 7 days as most rental car contracts provide. However, according to Enterprise, their deal with the insurance company is that they count partial calendar days as a full day. Thus, under their math, I had the car for 8 days. Of course, they never bothered to tell me that they count the days differently for insurance covered rentals. The really frustrating part is that they were very apologetic and could certainly understand that I might think typical retail rental contract rules would apply, but would not consider that they shouldn’t charge me for an extra day’s rental.

There was a rough start to my rental this time around. I walked in and had stood in line for over an hour — they were busy, which was reasonable. Then I was incurred a young driver’s fee that was $ 5 more per day than was listed on my confirmation email and their website. When I asked about it, the gentleman said he would address it with the manager. I still kept this in mind as nothing seemed to have changed in my pending credit card charge.
The day I dropped off the vehicle, I got the $ 5 extra a day taken off when I approached a different rep who checked me out. The entire process this time around was less than 10 minutes. I was the only customer there. Regardless, i appreciated the quick service.

Amazing team. These guys are in slacks, dress shoes and white shirts washing cars in the back so that they go out in pristine condition. Props to the team and the management.

Got into a car accident while visiting Baltimore for vacation. Called this enterprise since the insurance company set us up with this location to get a vehicle from. First, they ask us what kind of vehicle we want and we let them know a mid-​size works. Then, they proceeded to tell us that it would be an hour & half before we could even get the vehicle. After waiting for an hour at the hotel, they call us back and say all they have is a mini-​van for us to drive. Why in the world would you ask us what kind of vehicle you want, if you’re just going to give us the one that works best for the company at the time? Instead of asking what kind of vehicle the customer wants, you should tell them what’s in stock at the time! We then ask how long it would be for a different vehicle considering it was only two of us and they said it would be another two hours. The lack of consideration for people’s time and the knowledge of their inventory is ridiculous. The entire car process was unorganized on their part. Get it together!

Great service from a crew of people who do their best to make sure that your rental is accommodated to your specs. They have been very clear about their policies (rental insurance, collision waiver, etc.) and have communicated well with me.