Enterprise Rent-A-Car

The employees at this site are very helpful, patient, and extraordinary people. They want to do nothing but please their customers and won’t stop until they do. The cars are phenomenal that they put you in for a very fair price. Wouldn’t use no other rental service!

Enterprise is fine but this branch is awful. I’ve used them several times while my car was being repaired. During my first visit, I received a car that smelled like cat piss. I was able to exchange the car but they seemed bothered by my request.
I visited this weekend since my car was involved in a hit and run, and they told me only expensive SUVs were left even though an earlier phone call, their mobile app, and their parking lot stated otherwise. Their mobile app isn’t connected to actual inventory, so you can select a low priced car and then arrive to the location to find it isn’t available. It seems like bait and switch to me. I was really bothered when the agent asked me to sign the contract stating their was no damage on the rental vehicle prior to inspecting it. When I told him I wouldn’t sign, he said he wanted to expedite the process since it was cold outside.
In general, the staff members are weird and hard to describe. They try to be super customer service heroes but their robotic and fake dialogue ultimately makes you uncomfortable.

This place is great. The folks behind the counter are helpful and responsive, courteous and patient, and generally have made my life easier. I need to rent cars or trucks sporadically for work or family, and have come to rely on this place because I can walk there from my house. So I am grateful they offer such good service. The only reason I am holding one star back is because there was a miscommunication about the location of the truck I had reserved. Went to pick it up and it was in Towson, or somewhere else in Baltimore County. They offered me a ride, but I had a ride from a friend. When I got to that location, the truck was not there either. Hilarious (sarcasm.) I don’t know what the communication failure was caused by, but I got the truck eventually, and if I remember correctly, they comped the gas. Thank you! Oh, and they apologized profusely. So polite those folks.

This location is crazy busy, but they are super friendly, helpful, and accommodating. Everyone at this location seems to go out of their way to take care and meet both the needs and wishes of each customer that comes through the door or calls on the phone with genuine hospitality. A special shout out to Sylvester for all of his help, thanks for all you did to help out in dealing with my insurance claims.