Enterprise Rent-A-Car

I recently rented a vehicle from enterprise on South Caton Ave. I had a reservation to have the vehicle for a week while my truck was in for repairs. I had the vehicle three days when I received a telephone call asking me to return the vehicle back to the Caton Ave location right away because the vehicle had been sold, and they needed me to return the vehicle as soon as possible. I could not believe they put me in a vehicle which had been sold and they needed me to return the Jeep that evening and they would place me in another vechile. I shared that by the time i got back from Parkville that evening from my appointment they would be close. But I agreed to return the vehicle on Saturday. Enterprise rep. said we are open untilt 1:00 P. M every Saturday are you sure you will be here. I said yes. Shawn then said that we ususally don’t got off until about 1:30 PM because Saturdays are usually one of our busy rental days. I said no problem. I could be there by 12:30 at the latest. When I arrived as agreed that Saturday, GUEST WHAT? They has closed at noon. They had signs posted which read CLOSED AT NOON. NOON, NOON THEY CLOSED AT NOON???, The man told me they would be closing Saurday by 1:00 pm. I pulled out my contract to see if I had made a mistake. Sure enough the contract confirmed the conversation I had with enterprise, they close on Saturdays at !:PM. While on the enterprise lot I called enterprise and explain what was taken place. Enterprise said there records show that that location closes at 1:00 PM every Saturday, and they would note in there system that I came to the sutie and it was close before 1:00 PM. On that Monday when I called to find out what happen they said that they tried to call everyone who they remembered was returning on that Saturday and somehow they forgot me, I’m sorry Shawn said I met, some how we missed your contract to notify you. What great cutomer service. Enterprise place in a vegivle which had been sold, They call me and tell me bring back the vehicle on Saturday by 1:00 PM which the time they said, they were closed, It just happen to be the Saturday you all decide to close at noon. Yes they had signs posted when I arrived that read SORRY WE CLOSEF AT NOON TODAY. However, If I had been notified prior to going there maybe I would not had to cancel my grandparents event with my grandchildren which had been pre-​schduled to try to give back enterprise the sold vechile. POOR CUSTOMER SERVICE.