Dunkin’ Donuts

First off, let me state that I frequent DD a lot, and love them! This location literally just opened and I stopped in after going to my gym in the same shopping center.
I have 2 issues that led me to rate this store so low.
1. The prices:
I always order a medium caramel latte from DD and from the other stores I go to I have always paid the same price: $ 1.99. For whatever reason, the price for the same drink at this location was $ 2.99. I don’t know what that is– maybe because they have a drive thru? Either way I will save some money and go to the DD that is equi-​distant from my house and charges less.
2. Drink made incorrectly:
I ordered a caramel latte, which my receipt shows that I ordered that specifically, but the drink was made with no caramel. This was very disappointing to me, especially since I had to pay extra as noted above. There were no other customers in the store and the ticket states what I ordered– so the drink should have been made correctly.
Now, I am certain that if I had gone back to complain that they would have remade the drink correctly, however, I was already on the way home when I tasted it and did not want to turn around (usually the drink is way too hot to taste it while I’m still at the store).
Positive note: The place looks nice, is clean, and the donuts (glazed and maple) were delicious. And they have a drive thru window! Hope they can do better.