Chipotle Mexican Grill

I didn’t realize ordering by Internet/​web would be faster. Waited 15+ minutes in front (directly in front) of the associates while trying to get my food. Web order wasn’t even there for pick up. Line long for this reason. Associates were not equally doing work. My burrito also ripped. Would have appreciated something to offset the wait/​trouble.

Wonderful staff. I needed to get food a half hour before they were open for my daughters 17^th birthday lunch. Without any hassle they accommodated me.

Very generous with portion sizes, overall friendly staff. Always pretty crowded, but not to hard find seating.

Assuming that the food stays consistent as any other Chipotle, this is by far the most distracted and slowest. They consistently ignore customers standing in line to chat with each other.

Why do I pay $ 10.25 for s burrito when I have to fight them just to mix it and they make comments under their breath? Never again. Worst place ever. So tired of fighting them on something so simple like bean proportions, I simply said I don’t want that much and they roll their eyes. I don’t think I have ever left somewhere so angry.

I have had such terrible customer service here that I actually felt compelled to tell the corporate office, and I’m really not that guy. Slow and unbothered would be the two words I would use to describe this location. The food is usually okay once you manage to get through the line.

After trying several different Chipotle locations, I had decided to try this one since I had a doctor’s appointment nearby.
I am disappointed that my tacos were cold. I’m quite surprised that it was cold since it was only open for an hour when I had arrived.
Everyone had good customer service with the exception of the cashier.
They really need someone to check the temperatures of the hot food items.

I was in the area from out of town for an interview. The worst chipotle ive tried, definitely made a lasting impression. Unclean, food was all over the place behind the counter and tasted bad. Not sure how a chain establishment could deviate so far from the norm but this place managed to do it somehow.

What is it with this Chipotle that is sooo terrible? Well, they don’t know how to prep and cook their food for a large amount of customers. If you come during dinner or lunch rush, you are officially screwed.
I noticed that this Chipotle had closed down for months until it reopened, but I don’t see much improvement.
The long lines could be fixed if they worked on their food prep. Most of the long lines are customers waiting for chicken to be cooked, rice to be steamed, etc. This is unacceptable! No Chipotle I’ve ever been to runs into these kinds of snags.
Not to mention they always have a sign on the door that says they are out of carnitas. Okay, but don’t you think after several weeks they would start ordering more carnitas?
If you know carnitas is popular, then you get more of it!
I avoid this Chipotle location since it reflects the business poorly as a franchise, and I once got a mild case of food poisoning here. I assume it was because they were trying to put the chicken out as soon as possible.

busy, slow, friends had to wait in line for chicken to be prepared, which i didn’t mind, but it seemed to me that there were several employee’s just standing around doing… i’m not really sure? but, they were certainly leaving their team hanging.
when we sat down i was subjected to a training conversation between two employees, loudly discussing how they were avoiding work. working at this chipotle must suck.
that being said the food was fine, and heavy handed.

This Chiptole at one time had the heaviest hands and the best customer service. It’s taken aim ute but now we’re cooking with Crisco. My last 2 visits I didn’t want to review because I think the serving line was having a bad day. I hate feeling like I’m begging for my toppings. For what they now charge for guacamole. I want A FULL SPOONFULL … anyway… lol …
This visit was by far the best I’ve had in a while. Joked with the servers… everyone was pleasant. Except chick with the eyenrows who didn’t drain my tomatoes … thus f“n up my soft tacos. They weren’t waiting on anything… Thank GOD … I’ve never understood not being prepared for your rush. hence my issues w/​my past visits… smh!
I now declare this Chipotle not-​as-​rachet and shall once again bring my business back :) Was sick of driving downtown for my fix…

Sub-​par Chipotle restaurant. I’ve found it to be a disheveled and dirty place, with panicked, inattentive staff making seemingly random burritos for you as you calmly and politely request a specific ingredient they are bound to not touch.
Recently I needed to place a large order for a co-worker’s celebration, 14 burritos and two bowls. I considerately filled out an official order form and faxed it in with clear instructions and pick-​up time. I called to confirm the fax, and they told me that it had arrived and it was in their hands. When my co-​worker came to pick up the order, they did not have it ready and knew nothing about it. Thanks. I recommend the location in Charles Village (St. Paul) over this one. Parking is better and you’ll have a good experience rather than a lousy one.

This Chipotle is a great Chipotle! I live across the street and always grab the sofrita tacos when I am short for time. I never have to wait more then 10 to 15 minutes — even when the line is out the door! Ingredients are fresh and the people are friendly :)

This chipotle is just fine. Before going to this chipotle I read other reviewer’s comments about how rude the employees are, and was a little concerned.
However, I have to disagree with other reviewers. The employees here are more than nice, and have been each time I have come here. The customers on the other hand, have not been the nicest. Last time I was in here, the employee put the requisite amount of rice on a customers burrito, and the customer snapped, quite rudely, «is that ALL the rice you’re gonna give me?!» I was a little taken aback by the customers attitude. I always ask for extra rice, every time I go to chiptole, and the employees here have never given any attitude about it. They give me two scoops and smile.
Another time, a different customer yelled at an employee after they put the meat onto their burrito. They yelled, and I quote «you’re freaking ripping me off on my meat!» The spoonful was an average amount of meat, I saw it. If you don’t like the portion sizes at chipotle, don’t go there. This isn’t a location issue, this is a YOU issue. The spoons are the same no matter which one you visit.
It’s rare that I write a review chastising the customers, but seriously, I have not ONCE heard another customer say «please» or «thank you» to any of these employees. I use these words every time I visit, and get nothing but smiles and extra toppings. Maybe it’s an east coast thing to be rude to employees, but as I’m sure your mother told you, «you’ll catch a lot more flies with honey than vinegar.» And if you want more food, then maybe try being pleasant to the employees… they’re people too ya know…

Now this place has gotten alot better I will admit,
BUT, they still need to improve.
For one they never like to give you enough rice, they act the more rice they give you, it will come out of their own pay checks. Its annoying.
The bathrooms are terrible
But like I said it has gotten better, they are a lot nicer

It seems that this spots customer service has improved.
Gone are the snappy workers who always seem to have an attitude.
I’ve always gotten my food expeditiously.
One thing though, they could stand to turn the music down a notch. Just a notch. Typically it’s so loud that patrons have to practically yell at each other for convo. Add all that together and you’re in a tunnel of loudness.
I’d also suggest that this Chipotle location petitions to get that MTA Bench pulled up. No one likes to dine and peruse butt crack while eating. :)

After reading the reviews I feel I should write one as well. I love the fact that this location is here because I LOVE CHIPTOLE. Sure the homeless on the bench causes a pause… to give change that is. The dining area is clean and I got my order fast even with a smile from the cashier (shay) The food was fresh n ready. The faster the people came in, the faster they got them out which is great at this location because we don’t have time to wait long… it is lunch hour. Give them a chance, every shop has a bad day. I have been to worse chiptole. At least double meat really meant Double here vs other locations who sham you.

I’m not too sure why there are so many poor reviews… maybe people just get cranky when they can’t get their burrito fix.
I live around the corner so I’ve been to this chipotle and also to the one near Hopkins. Both locations are always busy but I prefer this one. It’s full of friendly people and they’re always accommodating to requests (sometimes I just want more rice! or sour cream on the side!)
For the price (around 10 dollars for a drink, burrito, chips) you get more than enough food and you always know what you’re going to get.
I think maybe the reason it’s so messy is that people just leave their trash on the tables and spill soda without cleaning it up. I mean how hard is it to throw your straw wrapper in the trash can that’s only 3 feet away instead of discarding it in the lemon bucket?

Never had a problem at this chipotle, and it’s close to my house

I love Chipotle, but not this location.
The brown rice at this location was not sufficiently cooked…
Enough said.