Betsy Robinson’s Bridal Collection

I had a great experience at the botique. Everyone was very professional and helpful. Their collection of dresses was great and very organized. The woman who helped me, Ashley, was great! She was so helpful, cheerful, and made the experience so enjoyable.

I’ve been here a few different times over the years for friends and family members who have and are getting married. A great variety of dresses, better than other bridal shops I’ve visited. It’s in a shopping center on Reisterstown Road, not too far from 695. It’s upstairs from a spa and jewelry store.
The layout of the store is clean. When you walk in there is a little lounge area and a desk/​counter with greeters/​attendants there to assist you. There has always been someone available to greet and attend to my needs which is nice. It is hard finding businesses that have customer service. They have definitely always provided the best service. Some are better than others, calling in and face to face.
As I said, they have a great variety of bridal dresses, veils, jewels, bridesmaid dresses, and all things bridal. I recently (this summer) visited for my first bridesmaid experience and Danielle is the Sales Consultant for that area. She is great. Just polite, sweet, and attentive. Very helpful and friendly. She is a joy to work with. I tried on a few dresses, the bride selected one, I was measured and the dress was ordered all within an hour. There was no delays, no stress just an enjoyable appointment.
When I called a few days ago to see if my dress arrived there was some confusion with my order or the attendant answering the phone; because the bride ordered her dress in another establishment they had issues with the name the dress was ordered under. It took a few days to get clarification on if my dress arrived… which irritated me especially because I paid a rush fee to receive it in time. I picked up my dress without issue last week, tried it on and went on my way.
Unfortunately because the bride did not order her dress here I could not get my bridesmaid dress altered there. Or maybe they don’t alter bridesmaid dresses at all, I’m not really sure. They will provide local tailors in the area that can assist.

This is an update on my previous review because I am no longer the bridesmaid and finally the bride!
Just bought my bridal gown at Betsy Robinson and couldn’t be happier! I ended up spending almost double what I’d had in mind, but that was not my consultant’s faulty at all (it was my mom’s!) My consultant, Ashley, actually tried her best to keep me on track and was mindful of my budget. She has a great eye. Sometimes she would pull something off the rack and in my head I would think no! but then I’d put it out and it would actually flatter me really well.
I also appreciated her laid back and humorous demeanor. If you are going to be naked in front of someone for the better part of the day, they’ve got to be cool about it. At one point she was trying to squeeze me into a dress and we made full ass-​to-​face contact and she just rolled with it and acted like it happened all the time. Maybe it does, but I felt bad for her nonetheless.
When I was having issues visualizing how my train would look, she got a seamstress, who was in another appointment, to come over and show me how it would done and explain how it would be made.
Throughout three appointments where I thought I’d never find «the one» she kept her spirits up and was always kind, yet honest and knowledgable, too.
Ashley is a winner and I can’t wait for my dress to come in!
Will update review again throughout the fitting and alterations process.

Went in recently for bridesmaid dress and had great experience. Very nice and knowledgable staff. Tried on some really gorgeous dresses and found the one.

This was my first ever experience at a bridal boutique. I was impressed with the selection, the setup, and the staff. I would recommend this location for anyone looking for the full bridal dress shopping experience.

Ugh. This was my first dress appointment and I chose BR because they advertised a wide variety of designers. When I got there the receptionist was busy chatting and wasn’t interested in greeting us. Then we were introduced to Rose. Rose pushed that sale like her life depended on it. Rose was too much. My mother and sister had come along and Rose interjected her opinion into EVERYTHING. I am also tiny and had trouble getting into the bigger dresses and Rose isn’t very good at clipping the dresses. She often forgot snaps, zippers, etc. I wish she had known her inventory better.
I also didn’t love how the salon was organized. Two rooms according to price, one sample room, and one trunk show. I had specifically come to see two designers and couldn’t find them.
Perks for me included small sample sizes that actually kinda fit me, and a large amount of sale dresses very much reduced.
Overall, I wouldn’t recommend or return to Betsy Robinson. I was less than impressed.

I have to give this place a 2 for alterations. I ended up having to go in 7 times, yes 7 to get it fitted properly. Even the day before my wedding they were still sewing it. On about the fifth time, they told me that it was because this dress was made for tall people and I’m too short for the torso?! That would have been helpful to know when I purchased it.
Overall, it was a very stressful experience and I did not end up loving how my dress fit. There were wrinkles across the stomach area where it was pulling, which they assured me they would fix. I remember pointing that out when I first tried on the dress and they told me that was just due to the clips that were holding it tightly on.
They have a great selection, so I’d recommend getting your dress here but get it altered somewhere else.

This recommendation is for my consultant, Rose. Rose has been helping brides find dresses for 17 years with the sweetest can-​do attitude I have ever seen. She was attentive, flattering, considerate, and she genuinely wanted to find me the right dress without pressuring me. I found my wedding dress right away thanks to her and I couldn’t have asked for more (especially considering it was also below my budget on sale).

I got my wedding dress here and loved it but did not end up getting my bridesmaids dresses here because I was disappointed with the owner. I had one interaction with her and she was so rude that had I been able to get my dress altered somewhere else I would have. I wasn’t able to get my dress altered somewhere else because when I was measured for the height on my dress which was scalloped on the bottom the girl had measured me so off that the dress was still too long with 4.5 inch heels. Originally I had planned to only wear 3.5 inch heels but since the dress was made incorrectly I decided to go up in height. Overall my dress was beautiful on our wedding day and I got many compliments on it.

Exactly the bridal dress experience that we had hoped for.
My daughter and I arrived at Betsy Robinson’s yesterday for our 10 AM appointment and were met by the showroom manager, Maria, who was to be our bridal consultant. Maria was a joy to work with. She asked us many questions and then helped us locate about 10 dresses to try on. She was warm and supportive and respectful of our budget. She made my daughter feel like a beautiful bride to be-​knowing the perfect accessories and options to make all of our 3 «final choices» look gorgeous. When we asked if we could take a few photos so that we could get the bride’s sister’s opinion (she had a sick baby and could not be with us). Maria said, «why don’t you FaceTime her in and let her take a look?» We happily did so and together my 2 daughters and I selected the perfect gown for our bride.
I have been to Betsy Robinson for 3 bridal gowns-​both daughters and myself-​and each experience was as wonderful as this one.

Horrid. Absolutely horrid. I called TWICE to ensure the dress was in the store, and one was an hour before my appointment. I SPECIFICALLY requested that dress by designer name. They ensured me, twice, the dress was in stock. We drove 2 hours to the store. I even took my whole family.
We start my appointment and they tell me another girl has it on and we will get it after. 20 minutes go by, and the girl hosting my appointment tells me that the dress has been sold and I can’t try to on…
it was the ONLY dress we came out to try.
The manager was HORRIBLE. she did nothing but make excuses and try to ttell me that it was partially my fault !!! She was FULL of excuses and no solutions!!! They didn’t have anything to offer me and were fakely apoligetic. I’ve worked in retail for year and never had someone be so nonchalant about their mistake. Do not give these people a chance. They are rude and ignorant.

My previous review didn’t get posted on here, and I want to make sure that NO other bride goes through what I did.
I completely agree with all of the reviewers who commented on the despicable quality of this company’s customer service or lack thereof.
These people treated me like dirt and when I called over 5 different times to discuss how upset I was by my experience at this hole, I was talked down to like a child and completely ignored. I was promised that the manager would call me back 3 separate calls and received no call ever.
My dress arrived in a size that is falling off of my body. This size was the recommended size by the bridal consultant who said the one I tried on «made me stick out in places that shouldn’t» Basically said I was fat and had to order up. Now, as I feared, my dress is like a potato sack on me.
Does Betsy Robinson’s care? NOPE! They’ve got their money, that’s all they care about.
DO NOT go here. EVER.

I’ll start off with, I’ve worked in customer Service most of my adult life and I know how terrible some customers could be, but this time it was the other way around. Just my first time trying on the dress. The lady that helped me was acting like she was at a funeral. She was absolutely no help. Id give it no stars if I could. What a nightmare. From the 8 times I had to go there to the conflict with my dress just a few days before my wedding. You have no idea how to treat customers. You just like the money. Just looking back at my dress and seeing how it was hemmed just looks completely stupid. I definitely wish I never went here. From the rude girl upfront to the trips I had to keep making getting stuck in traffic for 2 hours, because you wouldn’t accommodate me well enough even a few days before my wedding.

Betsey Robinson has a great variety of dresses and it’s nice that they let you walk through and actually look at them (unlike some other salons I’ve been to). My first appointment went well and I ended up buying my gown that day. Unfortunately though, I had a few different bad experiences with the alterations department and with Betsey herself. There wasn’t continuity of seamstresses so every alterations appointment was another explanation of what needed to be changed and they had to pick up where the last person left off. They made a few different mistakes in the alterations of my gown (including a crooked and ineffective bustle) and then expected me to pay again for the problem to be corrected. Overall, I would say buy your dress here, but take it elsewhere for your alterations.

I went to Betsy’s yesterday to try on some bridal gowns with my mom, aunt, cousin, and one of my bridesmaids. This was only the second dress appointment I’d been to, but it was overall a very positive experience! I had heard a lot of mixed reviews from friends and coworkers about this place, so I was unsure of what to expect. The budget for my dress is on the low end and I had heard horror stories about snobby boutiques and consultants who aren’t particularly helpful unless you have a big budget. Not at all the case here.
My consultant, Stacey was super friendly and made me feel comfortable as soon as she introduced herself. I wasn’t too sure of what style I liked best, but she was able to pull a few affordable options that she thought would look good on my figure. Since I’m getting married at a vineyard, I didn’t want a dress that was too formal or anything that screamed ballgown.
We ended up trying out about 8ish dresses and the entire appt was about 1.5 hours long. Stacey helped me quickly narrow down what I didn’t like (which is impressive because I’m usually pretty indecisive). She also gave some great tips about what I should look for and was very knowledgable about styles without being overbearing or pushy. Dresses were also fairly affordable – There was also a sample sale when I went and they had plenty of nice dresses for good prices.
Overall, great experience. The dress I ended up liking the best was the one Stacey pulled for me at the very beginning. Although I don’t think it’s THE dress, it was helpful to try on different styles and get a better sense of what I liked. Will probably be back again.

My friends and I had a really positive experience here. The bride to be had already been there and picked out her gown, and this time she brought us along to try on bridesmaid dresses. We checked in for our appointment time and were allowed to roam the racks without getting stink eyes (it happens in some places). Our consultant checked in with us, helped us find the dress we had in mind, and led us to a dressing room. We tried on a Two Birds dress, which you can tie multiple ways. The consultant helped us with tying and offered different suggestions based on our body types. She also pulled the bride’s gown (sample one) so we could see what they looked like together. Our consultant had to help others also, but we did not feel neglected. It was a beautiful space and we will be back to place our orders (as soon as our bride decides on the color) :)
parking was easy, there is a lot.
the other brides there with their families looked to be enjoying their experiences.
they even had jars of candy to snack on – two thumbs up!

I went here yesterday to try on wedding dresses, specifically to view the Martiana Liana trunk show, so the experience is fresh in my mind. I had a 10am appointment on a Saturday and the salon was serene at first, but it gradually descended into chaos. Dress racks everywhere, people showing off dresses to their bridal parties in the middle of the salon, and I kept getting interrupted so dresses could be pulled out of my room. It was not the dress shopping experience I hoped for.
I would not recommend my consultant, Vera. She was so concentrated on making a sale and I felt like she was rushing me the entire time. At the beginning we went to the Martina Liana dresses so I could see them, and I had only looked at them for literally a minute before she said we needed to move on and dragged me away! To her credit, the first dress I tried on was pretty and fit well, but I knew it wasn’t *the* dress. For the next 1.5 hours she kept pushing that dress even when I told her I wasn’t interested in buying it. The rest of the dresses she picked out for me were not exactly what I was looking for and then when I was able to go look at the dresses on the floor, I kept feeling rushed by her.
The majority of the dresses were bridal 10 – 12 (street size 6 – 8), but I was able to try a few on that fit me (am a street size 14) which was nice. Another nice thing was that they allow pictures, which some places don’t. I might go back there just because they had a large selection of dresses, but I would ask for a different consultant and I would not go on a weekend.

I’m giving this place two stars. The extra star is for their wide selection of designer gowns as well as an impressive selection of sample gowns. However, I could tell the people were shocked when I walked in. It could have been because I look much younger than I am but I am going to guess its was because I am black. They were unfriendly, not helpful, and just completed the appointment to get me out of the store. Once my appointment was finished, my sales person, Kelly, left the room and I did not see her again. No one said goodbye have a nice day or anything. I asked what were the two dresses I had liked and the receptionist wouldn’t tell me. She just said it had been written down.
If you don’t care about service then definitely come here because the dresses are gorgeous. If you service is important when you’re dropping thousands, this is not the place. Off to Saks Jandel, hopefully they have more class!

The bridal boutique is very beautiful. It’s open and spacious and feels luxurious and private. However, make sure to book an appointment for when less people will be there. When we first arrived there was only one other bride which was great but towards the end of our appointment they had so many brides and bridal parties it was too crazy. You could barely move, it was loud and you couldn’t get any dresses.
The receptionist has an attitude and wasn’t very welcoming. She didn’t even acknowledge our presence when walked in. We just sat down and waited for her to tell us what to do. First impression was bad.
The consultant was dressed professionally but we quickly discovered she was not very knowledgable. During our entire appointment she didn’t recommend a single gown, couldn’t tell us anything about the gowns or if they had anything similar. She also had no idea if any alterations could be done so she kept saying no alterations were possible. Which let’s face it, can always be done. She never asked any questions like what do you like or not like about this gown. Which any good consultant will ask you in order to determine what dresses not to show you and which ones she thinks you will like.
The one positive about this though was that the bridal suites were very large. It had enough room for the bridal party to sit in and also nice large mirrors so that if you didn’t want to leave the room the bride could stay in there and look at the dress in her own suite. The one negative is that every time the bride had to get dressed the entire guests had to be quicker out of the room. There was no where for us to sit so we were standing which wasn’t a big deal when it was empty but when the crowds started to arrive we were in everyones way.
The other negative about this experience was that we specifically drove from Northern Virginia to Baltimore (about an hour drive) just to see a Lian Carlo dress. This was the only boutique in the near by area that carried this dress my sister (the bride) fell in love with. When we got there they told us that the dress was not in the store since they had taken it to a bridal show for that day. This was annoying since we only came to try that dress on and specifically requested to try on that dress.
Our consultant also had poor taste and didn’t know how to match anything. When we asked for accessories or veils she brought us ugly veils and accessories that didn’t even match the dress the bride was wearing. When I went to look for myself to bring my sister something nicer I realized that it wasn’t the consultants fault it’s just the entire store carries ugly accessories and veils. Most of their items are plain and simple and look cheap.
We had the same experience with the dresses. Though they had three rooms for dresses they had nothing impressive. All the dresses looked the same so there was little choices to try on. One room had dresses of 2k and over, another had 2k and under and the final room had sample sale dresses. We couldn’t tell the difference between the expensive dresses and the cheaper ones. Not only was their selection small, but they had all the same look.
After trying on only three dresses we were ready to leave. I don’t think we will be going back to this place.
If you are looking for plain dresses that every woman in America will buy, this is the place for you. And if you do settle for buying a dress here you are overpaying for the simple dresses and ugly fabrics.

Betsy Robinson’s Bridal is a beautiful store! Most of the staff is very attentive and polite. My consultant’s name was Rose and she was not as friendly as I had hoped, but I think it was just her personality. I almost felt rushed but I think she was just trying to help me find the right dress. So if I didn’t like a dress, she was quick to get me out of it and into another dress. This was my first dress appointment (ever!) so I expected the service to be like what I see on TV in Say Yes to the Dress. This really wasn’t the case. I was able to pick every style of dress and didn’t have to rely on my consultant to find the right dress.
Also, they have the prices listed on all the gowns so you know if something is within your budget or not. They had a lot of options in my budget of $ 1500.
I almost bought THE dress here but I found something I liked a little better at another store. Overall, my experience was ok. I still would recommend this store but I would recommend another consultant.