BAYADA Assistive Care

I had never heard of Bayada prior to agreeing to allow them to treat my mother. It was not a good experience, and I would never recommend or use them again. After signing off on the permission papers, I didn’t hear from them again. Zero communication. No notification that they had been out to evaluate, no information regarding plan of care, frequency or duration of treatment. They left a folder in my mom’s apartment in her assisted living facility, where I assumed I would find staff names and contact numbers. Nope, nothing. I finally got some information from two of them as I happened to be visiting when they were in. I can’t say they were horrible people, but I do have to question their skill levels, as well as lack of professionalism. When I called the main office to terminate their services, the staff person could have cared less. Perhaps she is accustomed to hearing from dissatisfied families. I have since found out that Bayada has a bad reputation, and can certainly see why. I have switched to another home health agency who is more professional and communicative.

My elderly parents had a horrific experience using Bayada Home Healthcare services in Maryland in March 2013. My elderly father was released from the hospital with a number of IV medications that needed to be administered. The hospital contracted with Bayada to provide some of the home health services including administering IVs, training my elderly mother on how to use some of the medical equipment that my father still needed, etc.
They repeatedly showed up late — or not at all. My poor mother was left alone to administer IV mediation into a «port» in my father’s body without any assistance or training — the nurse simply did not show up. When a nurse did show up a day late she looked like she had just rolled out of bed, wrinkled, covered in dog hair, etc. She DID NOT WASH HER HANDS and then administered IV medication to my father.
When my mother was panicking several days later during a problem with a medication, she called the nurse’s phone number — she had been told to call any time, day or night if there was a problem and the nurse assigned to my father was talk her through any issues. The nurse did not answer and called her back 18 HOURS LATER. She said «Sorry — I didn’t realize that I had missed a call». How is this possible? HER NUMBER was the one written on the form provided to my mother for 24-​hour assistance!
Their service was so horrible that my parents asked that the Bayada nurse just stop coming. I paid OUT OF POCKET for a private nurse to come and care for my poor father — which is very expensive — just to remove him from the care of this horrible agency.
When my mother explained this experience to my father’s doctor he said that he had heard about issue like this happening with Bayada Home Healthcare
Please be warned. I am sure that there are many kind, caring, responsive, respectable home healthcare nurses working for various agencies. The Maryland Bayada services were beyond sub-​par. Their lack of accountability and horribly inadequate attention paid to my ill, elderly father was beyond unacceptable.
I would give them 0 stars if it were possible.