Baltimore Harbor Hotel

Pictures can be deceiving. Main lobby looks great. You get up to the rooms and they’re worn down. Stuff is falling apart in the rooms. Dirt on the walls. Just not the best hotel experience especially since this was fairly expensive.

Stayed one night so we didn’t have to drive after a concert at the Royal Farms Arena. On the plus side — very pleasant staff at desk and valet, the room was clean, bed & pillows very comfortable and the location was perfect. We did have a microwave and mini fridge, but didn’t need it. On the not as good side — we booked a Queen room, but the bed was clearly only a full size. The room was on the small side, but in the city that is what you get. Breakfast buffet was disappointing. You do have to pay extra for parking. I would stay here again.

If I could give the Baltimore Harbor Hotel zero stars I would. The hotel was over priced for the room. The room was no bigger than any regular hotel room. The nicest part of this hotel was the lobby. There is a bar by the lobby area that does not serve food, aside from the continental breakfast, which consisted of cereal and a waffle maker. The rooms were outdated and small and it looked as though the mirror hadn’t been cleaned in months. The bathroom mirror wasn’t any better. Speaking of the bathroom, not the water pressure was terrible and the water itself was cold.
The hotel staff are rude. Every last one of them. Granted, there was a blizzard outside and they were stuck at work, so I would not be the happiest person either, but all of them were flat out rude. The valet got my car stuck in the snow so myself, along with other guests had to dig my car out for over an hour. Had I not said anything to the valet personnel, they would have left. Thanks to the plow truck driver (who was also stuck) who gave my party a bucket of salt to help us move my car, otherwise my car would have been stuck in the valet’s driveway for even longer. After getting my car stuck and inconveniencing my friends, other hotel guests and myself, the hotel still tried to charge me $ 38/​night for the valet, when at the end of the day I drove my own car into the parking lot. If you do decide to stay here, just know that you have to utilize the valet because there is no other parking available, other than another parking garage down the road that is $ 20/​night without in and out services. So make sure you include the parking price along with the cost of your room.
In all of my years of traveling, I’ve never encountered such terrible customer service, and that is coming from a New Yorker. I love downtown Baltimore but I will never give the Baltimore Harbor Hotel another penny.

Terrible customer service. Bathroom was dirty and I didn’t stay. My gf and I took one look at room and left. Hotel charged me 50 dollars stil… Terrible customer service in a bad area. Don’t stay here there are plenty better around in better safer areas

We picked the wrong weekend to come. Apparently there was a football tournament nearby so there were 150+ youth football players and their families. It was complete craziness. The breakfast was held in the bar restaurant in the hotel. There was not enough seating for everyone. There were only two people working. One making the waffles and one supposedly cleaning, but the tables were a mess and there were cups everywhere because apparently the guest don’t know how to clean up after themselves. The mirror in the men’s bathroom was broken and the only thing anyone did was put paper towels on top of the broken glass. They didn’t clean up the glass on the floor. I would not recommend the place to anyone.

We rented the deluxe corner room, room was nice and clean but we expected the room to be bigger. Bathroom was clean but very small. If I come back to Baltimore City I will most likely choose another hotel.

Booked through Hotwire two rooms for the weekend. Location close to convention center, and the breakfast was ok. Room was small but clean, and we had no issues with our stay. Recommended.

It was fine-​but nothing to rave about. It is clearly an old building, but they have tried to keep it up to date and it seemed clean. My standard room had a fridge and microwave which was nice. The beds and pillows weren’t particularly comfortable, but could have been worse. Fine for one night on a work trip, but probably wouldn’t stay for longer.

We booked three rooms here for my friend’s bachelorette party. After looking at the website we thought we would be staying at a really nice hotel for the weekend. When we arrived we saw a cockroach in the lobby. After arriving in our rooms we found ripped curtains, stained bed spreads and wallpaper peeling off of what looked like a moldy walls. We did have a refrigerator in our room, that was the only perk. We felt extremely Mislead comparing the rooms we were staying in to the pictures on the website.

Our room wasn’t ready even though it was 5PM when we arrived. They double booked our room. Loud concert playing outside our room which was loud until 11PM even on 22^nd floor. Room was dusty. Someone tried to enter the adjoining room door in the middle of the night which made me nervous. Loud neighbors even though we were in a corner room with only one other adjacent room. Luckily it was only one night. Oh and bar where happy hour took place had no dewars. What!!!

I have had to have my key re-​magnetized every single time I enter my room. Over five days I have been waiting in line at the front desk at least twice a day to fix the key issue. Also, the AC unit is dirty and aggravated my sinuses. They seem understaffed and I am underwhelmed.
Their only morning tea choice was Lipton.

My family and I recently spent 5 nights at the hotel while my daughter underwent major surgery at Johns Hopkins hospital. From reception to the valet parking, people could not have been more friendly or accommodating. Rooms are clean, breakfast is included, though limited. I would recommend to anyone, especially if your visit involves the hospital.

So… things that were good: staff, location, valet parking.
That’s it. Bad things: water pressure (a complete joke), upkeep of the hotel property, and sheets were torn up. *UPDATE: I forgot the worst part. I went to get a cup of coffee and fruit from the breakfast bar. The banana was warm. I don’t mean room temp… I mean HEATED!
For what we paid for it, it was just fine (priceline discount). For the money they wanted to charge — absolutely not. We stayed one night for the ballgame — and it did what we needed.

I just have to say that after reading the awful reviews for this hotel, I was pretty darn scared to come here. But, I didn’t experience ANY of the problems that everyone has complained about — the air conditioning in the whole building was really quite chilly — I was here for a conference and the meeting rooms were pretty darn cold, and my room was perfect. All the employees were very nice too — maybe because there were a hundred or so people there for a conference, they were on their best behavior? I don’t know. But I didn’t have any problems at all. Oh — one of my favorite things about the place was the pillows in my room — four huge down pillows on each bed — I quite literally just wanted to lounge in my room all day snuggling with those pillows! I guess the only downfall would be that there wasn’t a mini fridge in the room, or a microwave. Most rooms have those these days. Anyway, I would definitely stay here again.

Decent downtown hotel but it still has the same problems that the Sheraton had when this was the Sheraton. The place is dated and the AC often doesn’t work properly and you’ll wake up sweating. I was sort of pissed off when I call down to the valet and they tell me the car is available for for pickup in 1 hour they estimate. I thought I misheard them so I said excuse me and they told me everyone is checking out now so it will be a while. (palm to head). The place does have its positives though. Great downtown location where you can walk to the sports stadiums and it is dog friendly. It has a nice pool and gym and the price is reasonable. Would I stay here again? Sure. Would I seek it out? No.

Booked a last minute room here for my friends mini bachelorette party. The hotel was actually really nice, I was impressed. Checking in the staff was nice and the lobby is very well decorated.
Our room was just as I expected. Two double beds. The room was nice, a little warm but nothing the AC can’t fix. The only downfall was that they do not have refrigerators in the regular rooms. We were constantly filling out ice bucket and thank goodness we brought a cooler too to keep our drinks cold.
The hotel is just a 5 min cab ride to the inner harbor or fed hill which is what we wanted. I’d definitely stay here again.

Enjoyed the stay. The room (King size bed) was not that spacious. Its just enough room for one person, but if you have a guest be prepared to tango while getting dressed. We found out as we attempted to grab a bite to eat they do not have a kitchen. They have a grab and go section, which has wraps, sandwiches, and salads. The deal for $ 10 (sandwich, fruit cup, and beverage) was surprisingly good. I grabbed the pastrami. Back to the room, the bathroom stylish, but also small. The heat, however worked great. Imagine so, since it has but so much space to heat. For some a small room would be just fine, but if you’re looking for something to stretch out in this is not the spot.

Expected Stay:12/23/14−12/31/14
Actual Stay: 12÷23÷14−12÷24÷14
Room:1201
We booked this hotel for the holidays while visiting family. The reason we decided on this hotel because it was pet friendly and located near many different things.
1. First issues we encountered was parking. The hotel valet parking is $ 32.00 per day. We were advised that our only other parking options were a public lot that charged $ 15.00 each time a person drives in or out. We asked about street parking and they said «good luck». We were also advised even if we did find street parking that we could not park on the street overnight. So we were basically forced into the valet parking. Another issue with the valet is trying to get your car. There was several times that I called to get the car and no one answered it would bounce back to the front desk.
2. There is no bell person at all. The valet will help you unload and load. However you are on your own getting things to your room. We were on the 12^th floor by the way. Two people, two dogs and lots of bags and no one to assist us. I found this really weird since there were several people just standing around the front desk area. Why the need for so many front desk staff but no bell person?
3. We picked this hotel because it was pet friendly. This is really not a pet friendly hotel. There are no area’s at all to take your pet to use the bathroom. The front desk front told us that we could use a grass area across the street that people took dogs. As soon as we went over to the grass area we could see many different signs saying «no dogs on lawn.» We were very confused why the desk person would send us to an area that didn’t allow dogs. Pet friendly and no pet areas at all. However if your pets have an accidents you will be charged $ 100.00 cleaning fee.
4. The Traditional King room was the size of a closet and no way sufficient for two people. The room was booked for two people. The bathroom was not even big enough for one person. The heating didn’t work properly so the room was cold most of the night. There were huge brown stains of the curtains. White stains on the floor and the blankets on the bed smelled of old newspapers. The hotel is in downtown so it is very noisy and loud at night. A hospital is very close so lots of sirens constantly.
5. Breakfast was the bare minimum. Toast, cereal, hard boiled eggs, yogurt, waffles and juice. The boiled eggs tasted very old and gross. I opened the yogurt and as soon as it went into my mouth I spit it out. It tasted really funny. I looked at the date and it said 12÷02÷14. So the yogurt I was given by this hotel was over 24 days old. So now I know that the boiled eggs were definitely old. The yogurt was given to the front desk we when checked out so they would know about the issue.
We planned to stay 8 night but after the first night decided to check out and go to Best Western Plus BWI. There was no way we could put ourselves or our dogs through this disaster of a hotel. There was really no good points about our stay at all. Just a big disappointment and a headache finding a new hotel last minute on a holiday.

Stayed here overnight last month. Checked in really late so everything was pretty quiet when we arrived. Until we got up to our room that is – the walls were paper thin. Like paper paper, we could hear the moans of the woman across the hall (corner rooms) gettin’ her whole world rocked. It was pretty surreal.
Add this to a lumpy mattress, dim lighting, and my own 1am check-​in and I just felt cheap the whole time I was there lol.
They also charged us inaccurately for a movie rental-​still need to resolve that!

This review is from August 2014 and was posted on what was the other Unilocal entry for the Baltimore Harbor Hotel that has changed names to a non-​existing hotel at this address.
For many years the group I travel with has stayed here during Otakon with pleasant experiences. On the Sheraton Baltimore City Center Unilocal page I gave this hotel a four star rating. The situation has greatly changed with the hotel no longer being a Sheraton.
From the outside it looks slightly different with changed signage and a coat of paint. Valet parking staff are still excellent and were nothing but helpful. The South Tower is now closed and it was the first time we roomed in the North Tower. The North Tower was a world of difference in the wrong direction. Starting off, the room for a double was smaller than the ones in the South Tower were.
What we found in our room:
1. Capped electrical wires had fallen out of the bottom of the rooms cooling unit.
2. Graffiti/​Vandalism was written on the inside of the closet wall.
3. The center divider on the top of the table in our room had broken loose.
4. The electrical socket closest to our bed was loose and falling out of the wall.
The room remained functional but we reported many of these problems to hotel staff immediately. Checkout was even more of a disaster then Otakon Sunday tradition. Of the three elevators, one broke, leaving two functional units for 20+ floors. Another surprise we received, when calling for a baggage cart is the bellhop position at the hotel has been terminated. You have to get your own carts from the lobby and transport your own luggage. My friend and I carried our luggage down seven floors to the lobby via the stairs, consequently reducing my rating from three stars to two.
The only reason we are giving two stars to this hotel is because the staff were excellent and helpful, that has not changed. Our group has made the decision to look into other options in the harbor area after this year as the hotel has visibly gone backwards. I can’t recommend this hotel right now.