Baltimore Collision Center

I had a check engine light come on while I was driving my car. I called Baltimore Collision Center on Monday at around noon. They told me to bring the car in to take a look. Matt, the owner, did the diagnostic. Fortunately, the only thing that needed to be done was to replace an O2 sensor. Matt called around to several places, and found the part for a reasonable amount of money. The part was ordered and came in a couple hours later. Only needed 1 hour to replace the sensor, and by 4:30pm, I received a phone call saying that my repairs were complete and I could pick up the car at any time. Just over 4 hours from drop off to completion! I will definitely be going here for any other repair work that I need to get done.
Thanks Matt and team at Baltimore Collision Center!

Great customer service. Matt is extremely helpful and works hard to make sure that the customer is satisfied. I would recommend this shop to anyone looking for a good body shop.

I’ve been here with my car twice now and my first experience was stressful. I decided to give them another chance and came back when my car got hit yet again while parked. They are usually very polite and friendly which is why I decided to give them another chance.
The first time it was an issue of them telling me it would be done on a given day, said day would arrive and I would have heard nothing from them so I’d call and the story was always «a few more days» for various excuses (missing parts, painting, etc.). I may not have minded if they had actually called to update me instead of waiting until the last possible moment for ME to call THEM only to be informed it wouldn’t be done. Long story short, what was estimated to take a week and a half took almost four weeks and the communication issue was beyond stressful. I essentially had to demand my car be done by a certain date because I had somewhere to go and couldn’t take a rental.
The second time around was more of the same, plus the added bonus of my car being returned in ridiculous condition for what was paid for. One week turned into a week and a half, and when I showed up to get my car is wasn’t actually done and there were numerous issues that they wanted to play off like it was expected that the car would come back to me in that condition:
1. The paint job on my bumper was HORRIBLE; uneven, peeling, etc.
2. The bottom of my bumper was still scratched up. They didn’t even try to buff it out and repaint it.
3. There were screws missing which attach the bumper to the car so the bumper wasn’t even on the car properly.
4. MOST CONCERNING: my driver side head air bag cap was opened and the seatbelt was literally unattached from the wall. I mean… seriously, why? There wasn’t even any work done on that part of the car. Yes they had done work there the first time I took the car in, but I had been driving the car around for about two months since then and had never had an issue with the seatbelt, so what on earth were they doing to my car in the time it was supposedly being fixed.
I called David and he had a reason for everything except the seat belt, so I called the adjuster and then «magically» the shop agreed to fix everything. So again, my car was supposed to be done in a day and three days later it was done.
Will not go back. Im a very patient person and I don’t often stand up for myself unless I really feel like I need to. Yeah they have a warranty. Yeah David is nice. But for whatever reason they are just a hot mess over there. I would strongly suggest shopping around because I’m a repeat customer with them, and my experience only got worse the second time.
I gave them two stars but then this morning my tire caught something as soon as I hit the highway. It was my wheel well cover under the bumper. Clearly they took it off, didn’t clip it back on, and as soon as some wind caught it… done. This place is a mess and the stress of dealing with them has pushed me to my breaking point. I would never recommend this place to anyone after this nightmare, and I will not take my car back here ever again.

After the great Unilocal reviews, I came here to get my car fixed after a car accident.
I spoke to the owner there, who was helpful and explaining through the process. He offered to get my car fixed in one week. After shopping through other places, I decided to bring my car here, as I did not have rental car insurance and I can get my car fixed in the shortest amount of time. Unfortunately, their promises did not hold true. It took them more than double the time they promised. Called after about a week and a half, they said it’d be few more days. Called again in a few days, and they said another few days with excuses like «parts did not arrive in time and such.» Finally, angrily called the owner, who finally, after my angry rant, was able to get things expedited and get my car back that day. It was a long frustrating process. In addition, the car wasn’t fixed perfectly and one of the parts ended up coming apart. I had to bring it back to get it fixed again.
All in all, the owner is a very nice guy and I do recognize his effort in working for his customers. They do provide nice services… like after I dropped off my car, they offered to drive to work and such. With that being said, interms of the speed in which they got everything done, I can’t quite say that it deserves the five stars that it has received.

David was helpful and communicative as my car was in the shop after a rear end incident. They worked with the other person’s insurance and I paid nothing. They even went the extra mile on a few things and kept the car longer, but I was happy to have the work done right and I had a rental they arranged through Enterprise. Even on my way out of the lot, they saw that my windshield fluid was low, so they refilled it right there as I was leaving. Definitely pro job after inspecting the work and the customer care was a plus.

I recently wrecked my 2001 honda accord during rush hour traffic. Brought my car to Baltimore collision center for an estimate and repair. The friendly and helpful staff took my car in and repaired it. They where helpful in staying open late for me to pick up my car. The car was as new and in pristine condition! I applaud the shops attention to detail and I would use them again!

This review should be taken with a grain of salt, as j ended up not using their service. Let me explain:
My car was in an accident, and I used Unilocal to find this place. Upon arrival everybody was polite, helpful, and honest. Their agent informed me that due to staffing issues that it would likely take several weeks to get fixed. They were up front about this despite it possibly losing business. They also tried to find a loaner car to take some of the rental cars costs.
If they had been able to repair the car sooner, I would have been happy to use their service.

Disclaimer: I did NOT have any work done here BUT am reviewing their estimate.
Got estimate from four shops, this shop gave me the highest estimate. Not just by a little, it was nearly twice the next highest.

Came here following an accident, based on a recommendation from my insurance company. From the outset, Riaz and his team were professional, friendly, and excelled at communicating. I like as much information as possible, and they provided it, answering all of my questions completely. I plan to make this my regular shop.

Baltimore Collision Center did a fabulous job on my car after a scary accident. My whole right half of the car was destroyed. Riaz Ali and his team were extremely helpful and accommodating to my needs. The employees are all extremely friendly and they do their job very sincerely. Thanks Baltimore Collision Center!

I selected BCC after getting multiple estimates to fix a dent on the rear rocker panel of my new 2013 Audi A4. I did not chose BCC simply because they have me the most competitive estimate but primarily because they recommended the most straightforward and «minimally invasive» manner to fix the damage. Other body shops had recommended cutting into the new car or repainting a much larger surface area than BCC had recommended. I scheduled the work which was done exactly within the expected time frame. And I was very pleased with the outcome: the car looks just as good as new. I worked with Ted and Riaz, who were very professional and, I might add, sympathetic of the anxiety I had from denting my new car. I highly recommend BCC because their service was efficient, professional and high quality.

These guys are top notch all the way. From the moment I stepped in and presented the issue, the mechanics/​staff were straightforward as to what steps needed to be taken and how to handle things. Timing will certainly vary case by case, but they were quick and efficient in fixing my problem the same day I took it in. Customer service is definitely a high point, and I would recommend to anyone with servicing/​mechanical needs!

I will be the first to admit in this day and age I dont trust auto mechanics very much but Baltimore Collision Centers on Howard St. helped changed my view. I brought my car to them for mechanical problems and they were always courteous and helpful throughout the process of repairing my vehicle. I HIGHLY recommend this business for your mechanical/​body auto repairs! Not only can you rely on them to give you the best service, but you can trust them too!

Thank you Matt & Riaz at Baltimore Collision Center! They are honest, efficient and professional! This place has become the only place I would trust my car to.

Thank you, Baltimore Collision Centers! And thank you, Unilocal!
Last winter I crashed my car on I-​83 during one of those horrid snowstorms. I shouldn’t have driven my car after that but balked at the idea of rather waiting for a tow truck to drag me to a random place. Ended up «yelping» and this was the only place that got anywhere near decent reviews.
From the minute I called, Joe, one of the many friendly employees, picked up and said he’d be willing to keep the place open another half hour for me, even though it was almost 5pm on a Saturday.
I finally arrived after inching along at a crawling pace, frazzled and beside myself with anxiety.
Unfortunately, I hadn’t really thought about how to get back home, and all the taxi drivers were apparently out of commission that night as well.
Joe actually called three different cab companies for me, before one agreed to pick me up. After an hour, no one had showed, so he actually offered to drive me home himself! Luckily, the cab driver showed up just then, so I didn’t have to take up the offer, but I was really impressed by the genuine kindness he put into my otherwise horrid day.
The very next Monday, Ted the manager personally called me to give me an update on my car and let me know how the insurance claims were going. Fortunately my car was reparable, albeit very damaged.
It took another 4 weeks to finally get my car fixed, but Ted made sure to give me weekly updates on my car.
When it came time to pick up my car, the front bumper that had previously been hanging by a thread had been fully replaced, and the car looked good as new!
The next day, I noticed that my air conditioner wasn’t working properly, so I called back the center, and they got me in the very next hour, and fixed the problem within another thirty minutes, completely free of charge.
I feel SO fortunate that I was taken care of by this amazing place. I have never been so impressed by such wonderful, personal service. You should not trust your car to any other body shop in the area!

Recently, some jerk crashed into me, and darn near took off the entire front exterior of my car. I took it by Baltimore Collision Center and dropped it off. Everyone was very friendly. I don’t know how long these things normally take, but after about a week and a half, the car was ready. Most of that time was spent waiting on the delivery of the replacement parts. The car looks great– I’d go so far as to say better than it did before the accident.