Ace Pro Cleaning

I called Ace-​pro cleaning for an estimate to clean my sofa and chair. At that time, I was quoted a price of $ 70 for the service. The day of the service, I received a confirmation call and left work a little early to get home on time. Ten minutes after the service was supposed to start, I received a call that my serviceman was running a little late. I understood and stated that I was home.
And waited.
And waited.
Forty-​five minutes later, I called and inquired about the status of my cleaning. The serviceman’s phone was dead and they had no idea when he would arrive. He arrived shortly thereafter. Apparently, he had been sitting outside my building for a while because he didn’t think anyone was home. Ringing the doorbell apparently never occurred to him — I guess he was waiting for a divine sign that I was home.
At that point, he inspected my furniture and was unable to tell the difference between leather and fabric. After I showed him my FABRIC cleaner, he begrudging admitted it probably wasn’t leather (hint: it’s absolutely not leather). But he couldn’t be sure what kind of fabric it was, so he needed to use a special cleaner.
Which was twice the price I was quoted on the phone.
Apparently, I might sue him if he messed up my sofa. My nine year old sofa, that’s not exactly in it’s prime of life. He has children to feed and he just won’t take this terrible, terrible risk. At which point I thanked him for his time, said I wasn’t willing to pay that and ended the service visit. Why on earth would I take someone to small claims court over a 9 year old sofa? The court fees and time out of work would exceed the cost of the sofa.
I’m sorry — I don’t mind paying for the appropriate cleaning, but not for a rude man who was late, can’t figure out how to work a doorbell, can’t tell between leather and fabric, doubles the price of the service and then accuses of me of wanting to sue him. I also resent the bait-​and-​switch. If there is a substantial difference in price, that should be clarified during the initial quote.
Terrible business that apparently hires dimwitted paranoid people.