Value City Furniture

My sales consultant, Kenny was really awesome and patient. I only needed a new dining room set and I ended up getting a home theater system. But I love it and got it for a steal with the warranty on it. The delivery was a bit off as I never got a call to set up an appointment and they randomly came to my home and no one was there, however, they fixed it fast and got me delivery first thing in the morning on Saturday. The delivery crew were awesome and I am now a satisfied customer.

I usually stay away from traditional furniture stores because of their poor, brown, overstuffed selection but I decided to give VCF a shot and see what they were about.
PROS:
The store is really big so it was fun wandering around and finding new nooks to explore. I was really surprised at the selection. There were a lot more choices of items that fit my aesthetic of clean lines and contemporary styling. The prices are fairly reasonable and the quality of the higher end pieces seemed to be really good. This location appears to be under construction so I’m looking forward to what else they add when it’s done.
CONS:
When I first walked in, I was really put off by the staff sitting in the row of accent chairs at the front. I wasn’t really able to see those chairs very well (and I liked the ones I could see) and it was awkward having to walk down the «tunnel» of employees watching to see who would get which customer. This is the biggest reason for my 3 star review.
OVERALL:
I’m having my purchase delivered next week so I look forward to that. I’ll try to update (and maybe add a star) if the process goes smoothly.

Good quality furniture and good selection. They won’t bargain unless they have a sale that is announced in the papers. So be on a lookout for that. Not the cheapest store but it definitely provides an easy experience. You go in, pick what you want and have it delivered.

My wife and I purchased from here, although it wasn’t the cheapest price. We found furniture at another place that was smaller and less reputable which concerned us and swayed our decision to Value City. No issues with the purchase, delivery, or furniture thus far.

Ok so to my surprise someone from VCF corporate contacted me!!! I also received a call from the Catonsville store. My husband and I picked out a brand new mattress set. It’s being delivered next week. Kudos VCF on great customer service after all.

I was pleasantly surprised! After reading reviews I expected the worst customer service. I walked in, knowing exactly what I wanted to look at. I was greeted immediately and I asked that gentleman if he was working with someone already, he politely said he was. I took another ten steps and was greeted again. Same question was posed but he wasn’t currently helping anyone; great, Mike is my guy.
I showed Mike the sku # of the item I wanted to see. I was buying my father a recliner as a Christmas gift and had two picked out. Mike quickly located the chair, I looked at it, sat on it, reclined it and liked it. I told him I would take it.
Mike explained a warranty, I accepted and checked out in just a few minutes. It doesn’t get any easier than that!
I found the store to be clean, well organized and had a great selection. The salespeople were well dressed and very polite.
Lastly, this store isn’t in a great area. Walking through the door looking to buy something perhaps you’re treated differently than someone, say, that walks in pulls out their cell phone, lays down on one of the couches and makes a phone call. I honestly watched a handful of people lay around on the furniture on a phone as if they were at home. Perhaps these are some of the bad reviewers that claim to have received poor customer service.
If you enter the parking lot looking for Value City Furniture, the front entrance faces the side of Lowes. There is a sign on the side of the building facing Rt. 40 that can be misleading. There is a single door under the sign, but it remains locked and you can’t access the store. Your only option from there are the steep set of steps to the front door.
I went back for pick-​up a few days later and was completely satisfied. To the left of the front doors you’ll see a roll up style door for picking up your purchase if you’re not having it delivered. Open the door next to that and show them your receipt. I patiently waited with a handful of others as they bring your items out. I was in and out in ten minutes.
Keep up the good work VCF!

Where to even begin with this experience… The truck delivering my furniture broke down and then the driver didn’t contact the store for about 4 hours. So my delivery was about 6 hours late, which would have been fine if they had contacted me and told me that it was going to be 6 hours. The salesman sold me a complete bedroom set and tried to sell me a box spring for $ 250, but decided to go buy my own. When the furniture arrived (finally) I found that I didn’t need a box spring at all. I had already purchased one from another store for $ 100, so I totally lost $ 100. The staff doesn’t even know their own furniture they’re selling.

It’s quite obvious the employees work on commission. Shopping is a strange mix between fighting off overly helpful employees and never having one around when you do have a question.
They have great furniture at great prices which is why I continue to shop there and probably will continue doing so. It’s not a bad place per se as long as you know what youre getting into.

First I must say I dread shopping of any kind. Furniture shopping can be torturer by taking up all your energy and time. It’s spring time with all the cleaning and preparing for summer, my living room needs a face lift. The weekend ads came on Saturday evening and I spot a really good deal on a two piece sofa and love-​seat combo at Value City. My plans were to get there when it first open. That did not happen, got there around 12:30−1 pm.
I walk though the doors made one turn and was immediately approached by Mr Emanuel. The bright upbeat «Good Morning» to «How can I assist you today» from Mr Emanuel was impressive. I showed him the ad and he lead us the area where it was set out. The light gray love-​seat was hanging on the wall but he assured us the red two piece sectional was the same feel. He was helpful with the color selection asking different question as color of walls in room, what is my dress style and etc. I choose to get it in chocolate as my wall color is hunter green. He went over the 7 year fabric warranty in detail.
Funny thing, the ad I had with me don’t start till Tuesday but they honored it anyway.
I was in and out in less than ten minutes. The furniture should be deliver by Saturday. The best shopping experience of my life.

This is a truly terrible store. DO NOT GO HERE! First of all, their selection and service are awful. I went to this store, but their showroom was horrible and no one ever spoke to me (I instead bought furniture from the White Marsh location which has much better service and a better showroom, but White Marsh arranged my delivery through this location, which created a headache). When my delivery came, the delivery team said they wouldn’t try brining my dresser in unless I signed a waiver allowing them to damage my home and furniture. I measured again and showed them there was plenty of room to bring in my furniture, but they continued to refuse without the waiver. I then refused the bedroom set, but accepted the dinette and TV stand.
After the delivery team left, I was setting up my TV, and found that the TV stand was damaged. The damage was on the interior shelves, which the delivery team had installed. Someone tried to use a marker to color in the damaged area and said nothing to me! I called later to address the issue. We’ll see how that turns out.
DO NOT GO TO THIS STORE! The White Marsh store is much better and, though they might route your delivery through this store, at least you can talk to White Marsh if issues arise.
UPDATE: Don’t be misled by the comment below — Value City never followed up with me to address the issue. They apparently just post comments like these to make it appear that they are responsive. Also as an update, I’ve had a lot of headaches with the White Marsh store, too. It’s a better store, but if you have problems after your purchase, they pretty much hang you out to dry.

I received a damaged item. Because I had picked it up they refused to deliver a new one, even though the damage was created by their factory and never should have passed a quality check. The manager actually hung up on me when I was discussing it with her. Horrible service and policies.

I purchased five items from the Catonsville location of VCF on 7÷26÷09. The price was great. Three of the pieces were delivered (from the Bayview location) in less than a week and have held up well, though the paint on my TV stand chips easily. The two remaining tables were backordered until 9÷22÷09. Around that time I received a call saying one would not be available until 10÷15÷09, and I asked that they be delivered at the same time. Today I received another call saying neither piece is available until 12÷2÷09, but I’m not holding my breath. The service rep I spoke to said that it’s an issue with the manufacturer, but it is a line of furniture exclusive to VCF. If the delivery date gets pushed again, I am tempted to cancel my order and demand a refund. Waiting four months for low grade mass produced furniture is ridiculous!
UPDATE: I finally got the rest of the furniture on 12/​23, almost five months to the day after I bought it (⁷⁄₂₆).