Vip Nails & Spa

They burned my daughter very badly when doing her eyebrows. DO NOT GO TO THIS PLACE! They are unprofessional and have nothing but complaints against them. You have been warned. We are speaking with an attorney on Tuesday. Also we have called channel 5.
Every review for this dump rip off ignorant place is negative. The owner is a total jerk!

It’s was okay. Waiting time was 1 and a half hours without appointment. My nails came out kinda okay but I will never go there again. It was nice that they asked you what shape you want but my lady was rushing and not really consistent with the shapes and sizes. One hand came out shorter than the other. Painted up to my cuticles and a little more. Wouldn’t recommend.

I should have listened to the reviews before I went in. I got a callus pedicure and gel mani done in French, paid 60 dollars. One day later my nails have already chipped on 6 of my fingers and 4 of my toes. THAT SHOULD NOT HAPPEN AFTER ONE DAY. I went in the next day to have them fix it. A woman approached me and said she would have the lady that did my nails originally fix them. I waited 25 minutes while multiple workers sat on their phones and I finally asked if they could fix it since I didn’t want to wait anymore. They then got off their phones and actually helped me. Ridiculous. Don’t go here!!! Waste of your money. I included a photo to show the chips that started less than 24 hours later on my nails.

I would have given negative stars if I could. I wanted to like this place. I really did. It’s close and right by the Schnucks I go to all the time. I needed a pedicure at the last minute. My uncle died and I had a funeral the next day. Running around trying to get things done I realized I needed a pedi bad! Plus I just needed a moment to relax but it was Sunday and everything was closing soon EXCEPT this one. I had been there before and wasn’t happy when the nail tech. She gave me my leg massage and didn’t and then lied to the owner when I called her on it. Owner took her side. Apparently there the customer isn’t EVER right. But I was desperate. So we went! My husband and 2 year old and I (they are dropping me off) go up to the door and it’s locked. It’s 5:09. Door says open till 6:00pm on Sunday’s. Website says the same. Knock on the door. Man has his back to me and acts like I don’t exist. FINALLY after much banging he comes and opens the door to tell us no they are closed. Just haven’t changed the door OR the website. It’s my own fault for giving second chances I guess!

Decided to try this place for the first time… Worst pedicure ever. Hurt like shit and the girl was very rude and in a hurry so it ended up looking awful. Will NEVER return.

I’ve been to this nail salon a few times. The last time however, was the worst experience I’ve ever had at a nail salon. The lady (I don’t remember her name, but she had really curly hair) was extremely rude. She ruined my nails. See attached photo. When she was finished I just looked at her like «is she serious??!» And she blamed MY THIN CUTICLES… What?! I recommend you not going here, if you do please avoid this lady

Just walked out my pedicure was so awful. She hurt my cuticle multiple times while also hitting my skin with the files in a painful way. Not easy hands at all. I asked to stop and still had to pay 25 and will have to go somewhere else

The girls working were nice and professional. What ruined my experience was the owner/​manager. I came in with a group of three and there were only two ladies working and they were already with customers. The manager gave us no indication of how long we would wait but instead he put us in chairs for our pedis where we waited 45 minutes until someone was available. our water was cold and they didn’t even get to the third person in my party before we had to leave. The manager was constantly hovering and trying to sell their products. It took away from the relaxing atmosphere.

Never lived up to the hype. Yes, the tools are marked in a box with your name, but not all tools are your own.

No communication. If I’m going to have to wait an hour to get a pedicure I should be told upon arrival. Not after I have been sitting in the pedicure chair until the water is cold.

DO NOT GO TO THIS NAIL SALON! IF YOU DO, AVOID THE LADY WITH THE CURLY HAIR AT ALL COSTS! I wish I would have read the reviews before I came here.
I came on a Saturday evening around 5:00. They were not busy, got me in right away for a pedicure and shellac mani.
Before the pedicure, they set a kitchen timer for 25 minutes, and I knew it was going to be bad news from there on out. The tech cut me, making my cuticles bleed. I said, «ow», but she didn’t seem to care. Just continued to cut the crap out of my cuticles and skin around my toes. The timer went off while she was polishing my nails, so she rushed through it. She was literally dabbing my nails and skin with polish (except my big toes)…not brushing the polish on. I asked if she could do a design on my big toes. She said yes, and started dabbing on a crappy bubble flower without even asking me what kind of design I wanted. I asked for a YELLOW stone in the middle of the flower, she put on a clear stone and put dabs of yellow polish on the white «petals» (you can barely see the yellow polish). She said this would look better.
After the pedi, it was time for the shellac mani. I should have just left after the pedi. She cut me another 2 times, making me bleed again. When she was buffing my nails, she actually buffed the skin around my nails, as well, stating my cuticles were really bad, so this had to be done. That hurt more than the cuticles! As she polished the first nail, I told her I didn’t like the color. It was a lot lighter than I was expecting. She said she would put a few coats on to see if that made it better. I told her again that I didn’t like the color. She insisted on doing extra coats. After 3 coats, I still didn’t like it, but she had no intention of giving me a different color. She was just slapping it on, so it got all over the skin around my nails. She did a terrible job. I had to ask her to clean up around my cuticles, to which she replied, «I’ll file it off after they are done». OUCH.
Waste of $ 61.00. Again, the curly-​haired lady is TERRIBLE and I would HIGHLY recommend going elsewhere.

When you walk in the door you feel like it’s really going to be VIP but once you sit in the chair your bombarded with choices of products and services at all ranges of prices. That ruined the relaxing atmosphere…
Staff is very friendly yet the pedicure I received I could do at home. They cut my nails way too short it hurt. The nail polish was smudged before I left and they would not fix it. However, great massage on my legs but I didn’t go there for a massage.
Prices vary with how many products they use on you and the amount of time it takes (they literally set out a kitchen timer). I went for the middle pricing but felt like that was a standard pedicure any where else. The higher pricing added in more massage time not amount of time they spent on your actual toes. It was interesting to say they least, won’t be returning for a pedicure that’s for sure

I wouldn’t say ripoff, just fancy. Go here if you have money burning a hole in your pocket. Too pricy for the area. This ain’t California or the Vegas strip people. Maybe they have specials? My daughter and I spent over $ 100 for 2 pedicures. How do the employees get tipped? I mean c’mon. The service was good. I’ve had better treatments. And for $ 50, I’d expect lunch and limo service to and from — now THAT’$ VIP. Ok not really but seriously, it’s a pedicure. I thought $ 25 plus tip in 30 min. We’re going elsewhere from now on… sorry this isn’t lifestyles of the rich and famous. Hope this helps those who are on a budget.

AWFUL! First they don’t take no for an answer for a $ 50 pedicure until your just as rude. Second the gal cut my cuticle so short it took 5 minutes to stop bleeding. Third the polish job was like a 2 year old did it. I had to ask to have the polish removed from the skin. The Polish is so thinned out that after 3 drying sessions the polish smudged when I put my shoes on. And lastly they don’t put clear coat to the edges and your polish lifts by the next day. Stay away from the girl with curly hair!!!

Can you say rip-​off? I had high hopes for the place upon arriving but was hit with sticker shock immediately. Yes, the salon is beautiful an boasts waterfall glass wall panes and some newer fancy equipment, but I wouldn’t return for a pedicure. They charged $ 26 for my 11 year old daughter to get a pedicure and added on an additional $ 5 to put a flower on each toe. Hard to justify.

I wish I read these reviews before wasting my money at this place. After waiting around for 30 minutes for someone to service my nails, I told them I was leaving. One of the women yelled at me to «calm down» repeatedly and then started to do my nails. And a poor job she did. There was polish all over the skin around my nails and the polish is sloppy. I was at that place for a total of an hour and a half just for a manicure! I wish I could give 0 stars.

This is the worst nail salon I have ever been too! I just moved to stl and decided to give this place a try since it’s relatively close to my house. IT was the biggest mistake. In the middle of my pedicure, the lady made me wait so she could go pick up her daughter from the «library» — when she got back, she cute me in VARIOUS places without even apologizing. she filed my nails all jaggedy and my nail polish was LUMPY! don’t let the spa like interior fool you… RUN the other way!

I gave 2 stars because my nails turned out fine but wow… I walked in one worker was sleeping on the waiting couch and another was sleeping with her head down at her nail station… nobody knew what was going on. The lady who did my fill didn’t say one word to me the entire time other then to ask if I wanted to go ahead and pay. There were two children running around the whole time… and when I left nobody said thank you or bye or anything. Horrible customer service!

I never thought I would get this angry with a business. lol.
I have paid for a service I never received and my feet were blamed for it. (I just wanted to leave at this point and was so flustered/​angry I just couldn’t stand there and have her ARGUE with me about it. Shame on me, I know.) Poor feet. Their feelings are hurt.
I don’t give many 1 star reviews but if I could give lower I would. I am even going to the BBB website after this to report about this business.
An absolutely horrible experience. It started off fine. I was going to get an eyebrow wax, Reflexology pedicure, and a Manicure.
Reflexology: On the menu it showed the service and all it entailed… Rubbing the feet at pressure points and massaging and then the normal pedicure process with exfoliation and paraffin wax. The service said it could take 45 minutes.
I paid for a Reflexology pedicure and I paid for a Shellac manicure (I upgraded as she fished for me to try the service/​product.)
I got the manicure as stated in the product explanation and I got a pedicure with the paraffin wax and that is it.
The nail attendant was doing my pedicure. She stated she was not done yet and would come back to my feet afterwards but wanted to start the manicure at the same time, feet sitting in the paraffin wax while my manicure was getting done.
While my hands were under a hot lamp to set the Shellac product, she burned me 3 times as she was moving my hands around in this process stating I was not positioning them correctly. She said she was sorry so what can I say? But 3 times sorry?
This is where things started getting completely off track:
When my hips were square forward and my fingers underneath this hot light that sets the shellac on my nails she reaches for my leg, moves it to the side and then asks me to bend my knee and put it on her leg. while I’m facing forward… That’s right, my leg is 90 degrees, bent knee, elevated and while I’m facing forward. I actually had to say to her (I was completely pleasant and not bothered at this time as she has not told me my «time» was up yet) that this position was not comfortable nor sightly. She then said well OK I was just trying to speed things up. (?!) So she stated she «guesses she will have to clean now.» She said it like she was slightly miffed about it.(!?)
I then watched her pick up the heal scrubber of dead skin, a metal thing with a handle, at the pedicure station and put it back in the bag, and put it away in the front cupboard register desk… with. out. cleaning. it. (This is where she retrieved it earlier.)
WOW. I started thinking about how many people have been exposed to that thing and now my feet have been shared with all of them. AHHHHHHHHHHHHHHH. GROSS.
After she got done with the rest of my manicure she started putting the polish on my feet at a normal pedicure seat.
When I asked about the reflexology part, she stated that it took her 45 minutes and my time was up. I explained to her that the menu stated that the service took 45 minutes and the service was not given.
This is ILLEGAL. I explained to her that the menu stated it was a Reflexology treatment and that she didn’t do any of that. She argued (ARGUED) with me that the time that was listed there was a time limit not a range of time it would take to complete the service…
She then blamed my FEET. Yes my feet were too rough, she said. This is why it took her SO long. I have never had a problem at any other nail spa before. This is not summer sandal rough feet! She is blaming my feet for why the service I paid for is not being delivered…
I told her that she should clearly state that people are paying for the time not the service. That this was not right but she still stated it was my feet’s fault and that even though she did my manicure at the same time as my pedicure my time was up!
I am flustered, irritated, she is arguing with me, and angry that she is saying it is my feet that are to blame (lol) I skip the eyebrow wax and I’m ready to go!
She takes my credit card and starts walking to the back of the nail salon. She explained the credit card machine does not work in the front. only the back. I most certainly walked back there with her but still. Sell a fountain and get an electric socket working for goodness sakes!
**I had to edit out the dramatic flare (oh there was more lol) in this review because I was pretty irritated. :p**
TLDR: Reporting them to the Better Business Bureau. Did not get Service I was charged for and it is my feet that are to blame I was told and argued with.
Unclean. AVOID AT ALL COST! The other 1 star review was NOT a fluke!

Just visiting family and wanted to get my nails done. The atmosphere seemed nice enough upon entering. Pretty design and a nice greeting from the staff. I opted initially for a basic manicure & pedicure and I was escorted back to the pedi area by what seemed like the owner. Each seat had a massage chair and a green glass bowl for your tootsies. The seat had a giant sign that said «SANITIZED» to give the clients piece of mind. Once I sat, I placed my feet in the steamy water and started to relax. The massage chair was doing it’s magic on my tired muscles.
Here is where it goes down hill. I was given a menu of pedicures to choose from that started at $ 25 (what I asked for) and went up to $ 40+ for the Lavender, Rose water etc. The young girl and the male owner let me know if I upgraded to the $ 40 version, I would receive $ 3 off the service PLUS a glass of wine. Although tempting, I decided to stick with what I came for — a basic pedicure. I’ve been getting pedi’s my whole life and I know what goes into one. It was the middle of the afternoon and I was not ready for wine, so I declined their offer. Instead of just doing the basic, they really pushed the hard sell. «Your feet really need the upgraded version, are you sure you don’t want it? Here –read it again.» I said no.
«If you don’t upgrade, all you get is a foot soak and a polish change, we don’t clip, file, scrub, massage or do anything else — the basic one is really really basic.»
Uh — what? Why don’t you call it a polish change then and lower the outrageous $ 25 price tag? I could do that at home. I tried to decline, but then another employee came over to sell hard again. They thought listing the wine choices would entice me. At this point, I had been soaking for 15 – 20 min or so and they listed their total pedi service times at 40 min.
I knew if I didn’t just do it, I’d get a crap job, so I said -‘fine’ do it so I can go.
I also asked for a manicure. The hard sell came again and again. Offering paraffin dips, scrubs and the like. I stuck to my guns and said no –I don’t need that. The manicurist begged to differ and told me– «Oh, you need it dear.» I gave her my polish choice and she let me know that it was not the right color for me. WTF? They tell you to choose your own color as soon as you walk in the door — not «Go get a consult for your color — we will choose.» She told me an American Manicure would better suit my skin tone, and it was only $ 5 bucks more — another hard sell. I declined and went with my original burnt orange red. When asked what shape I wanted my nails, I said the same thing I’ve always said– Oval. I was told I needed round because my nail beds were un even and on the short side. Wow –if you want to sell me, don’t insult me first.
When all was said and done, I was asked to move from the pedi station to the drying area. Before I left, I noticed 2 women who were soaking for a while — get up and leave because they were being ignored. Even the wine toting owner couldn’t get them to stay for Pinot or Chardonnay.
As soon as I sat down to the drying station, I was asked to pay ASAP. I was also ASKED TO TIP. Um, yah, if you ask for a tip, the percentage goes down. She actually just stood there and waited to get her tip. I told her I’d bring it to her.
Now my cousin who was with me the entire time had the same experience with the hard sell. Only her lady asked to pay in cash and demanded her tip up front. When we offered to bring the tips to them, we were told they would be too busy to accept it and now would be better for them.
This was probably one of the most uncomfortable pedi experiences I’ve had in my life. Save your money and go relax elsewhere. It hasn’t even been a week and my nails are already chipping.
Boo!