Suntrup Kia West County

I bought my kia last fall from this location. I had searched and gone to so many other dealerships. Only to be so disappointed that they treated me less than because im a woman. Suntrip kia staff did not do this! They treated me with respect, answered my questions and made me feel comfortable. All the staff is friendly. The dealership is clean. The maintenance department is knowledgeable and goes out of their way to meet your needs. I highly recommend buying a car from here!

Suntrup Kia of West County as a co-​sponsor with FatWin used confusing and misleading promotional material.
If the idea of the offer was to:
1. Increase foot traffic into the dealership
2. Promote a «trusted» brand
3. Potentially lead new buyers to purchase a new car
I can say that they’ve successfully failed in 2 of the 3 areas.
My first experience at Suntrup Kia of West County, while a memorable one, left me feeling like they don’t put their customers first, nor do they stand behind a poorly written and misleading mailer that not only uses their brand, and likeness, but is co-​sponsored by them.
When I received my Kia/​FatWin mailer I was a little excited, though deep down I believed that most of the mailers were likely winners. After scratching off the number, and pulling the magic plastic off of the digital reader I was happy that the numbers matched, even checking them a few times for good measure. I read the mailer, and noticed that I needed to register online prior to going to the dealership, so I registered my information online, and received a confirmation number. The last step was simply stopping by the dealership to see exactly what I’d won.
Entering Suntrop Kia of West County I noticed that there were no sales personnel immediately greeting you, we waited a bit to see if someone would help us out, however, individuals were busy with breakfast, or on the phone. I noticed some activity at the back, and made my way to the Service Cashier, I asked about the mailer (that I’d brought in) and she let me know that the promotion ended on Monday (it’s now Wednesday). I looked at the mailer again, and handed
it to her asking her to show me where the promotion expiration dates were, she looked, unsuccessfully and handed it back suggesting that I speak with a sales rep.
Finding a sales representative proved challenging, I knocked on the door of an office that had as associate in it and asked if he was a sales rep. He let me know that he wasn’t a sales rep, but that indeed the promotion had ended and pointed to a couple pages of the multi-​page mailer that indicated a date for the «Vehicle Elimination Event», and the «Customer Down Payment Assistance Check», but nothing that specified the FatWin prize pick-​up.
Within the showroom they are still promoting the FatWin prizes, yet aren’t standing behind providing any prizes for winning numbers.
I understand all promotions must come to an end, I just would’ve thought that a company would review mailers prior to sending them to potential customers to ensure that they didn’t make any misleading claims.
By simply placing the promotional dates within the fine print Suntrup Kia of West County could’ve saved me a trip to their dealership 2 days after the deadline, and by removing promotional posters they wouldn’t further advertise an expired event.

clean and nice place to be. great prices. soda, candy, water and friendly place

⁴⁄₅ because I able by the honesty rule…
I did not purchase a car
I did not go intending to buy a car; however the staff didn’t know this so I shall rate.
I was actually led here as a referral for business and upon entry I was greeted wit a warm welcome, I appreciate acknowledgment. The interior was open, nice and neat with a seating area filled with a fresh popcorn machine, beverages and snacks. A TV for customers waiting for service as well. The entrance was not cluttered or confusing as a lot of car dealerships can me a bit of a maze. I noticed more than just Kia’s on the lot which was informative.
Lastly, although I am not in the market for a Kia I’d recommend this dealer simply based on the perks listed above if you are.
Best,
Christy

Stopped in to just look. Was presented some options and was able to finally find a solid used car at the right price for my soon to be 16 year old daughter.

Unilocal won’t allow negative stars…
I’ve not attempted to purchase a car from Suntrup but, I can for sure tell you that their Service Department is out from now on.
We purchased our auto from another dealer and when they moved farther away, we decided to try Suntrup’s Service department instead.
Our vehicle wasn’t starting properly so we had it towed to Suntrup. I got a call a couple of hours later blaming it on a simple third party part and thought a factory part would fix the issue. It didn’t make sense to me but I thought it might promote a quicker fix if I complied.
We got the car back and following two days, the car still would not start properly. We also had a few other issues crop up after the visit that were working fine before the visit to Suntrup.
So this time, we took the time and took it to the original dealership. After having the vehicle for the day, I got a call that mice had built a nest inside out air filter and there was no air getting to the engine. And that the problems that suddenly cropped up were because «the last repair place we used forgot to reattach cables that they unplugged to diagnose the original repair.»
But the icing on the cake was that one part that genuinely needed to be replaced was just over $ 200 for parts and labor at the 2^nd dealership and Suntrup wanted $ 580 to fix it.
To summarize: Suntrup did not even do the minimum check for the original problem, caused more issues and then tried to screw us on the cost of another repair. They’re at best, inept and at worst, possibly criminal.
Avoid this shop at all cost… I’ll be contacting the Attorney General…

Yeah these guys will get you all dialed in no matter what you’re looking for. Whether you want a certified pre owned Soul, like I got, or something completely different, they will set you up. When they say «price, selection, and service» they aren’t kidding! All I can say is wow!

I went to Suntrup Kia West County looking to price and test drive a new car. I met with Dave in new car sales, who made the trip worth while. His non pressure approach was refreshing, and I drove away in the car I wanted at the price I was looking for! Thanks Suntrup Kia and Dave!

I am very pleased with my experience at this dealer. My salesman was Ian. Very nice guy and was willing to do whatever it took to make sure that we would not leave unhappy. He sold me a 2013 Kia Optima, and I am overly satisfied with my experience at this dealer. Thanks so much!

We just bought a 2010 Chevy Malibu from the guys at Suntrup Kia West. We worked with Matt, and he was really helpful in finding us a car that would fit into our budget. They were very understanding of our situation and worked really hard to help us leave with a car. When it came to working out the financing of the car, Jim was really great. He worked really hard so that we didn’t need to get a co-​signer and actually brought down our payments from what we originally thought we were going to be. We are so happy with our purchase and the service we received!