Shubert Design

The first time that anyone spoke to me was when I was on my way out. The woman just sat there waiting for their west county cronies to flock to their side. Their loss. Why does this store even exist? They’ve been «consolidating» for years now.

I walked through the entire store and two employees looked me in the eyes but continued to go back to what they were doing before hand. Granted, it was a Sunday, I’m only 28 years old, and I was wearing sweatpants and a hoodie. They do have very nice looking furniture but it is a bit expensive; I have seen fancier stores charge even higher prices so I guess the prices are probably appropriate. The style is a little bit lacking as far as modern furniture; it is more classic and ritzy styling as you would expect from an upscale design furniture store. So, I took a few pictures and I will use these to find similar items add to another store. Little does the sales people know that I probably could’ve afforded to spend quite a bit of money in their store had they paid me a little more attention.

I went there today 12÷30÷13 looking for a few pieces for my living room. Whether or not the furniture was what I was looking for, I walked the entire store and past the sales desk, with at least three sales women and not one of them acknowledged me. Not even eye contact. I am a professional, was coming from work and was dressed professionally (not that it should matter). The ladies are snooty but they really have no reason to be snotty– they’re a bit haggard and look like life hasn’t been kind to them. I saw a couple of pieces that I liked but it’s clear no one there wants to do business with me so I will take a pass on doing business here. Sorry Shuberts.

I have to agree with the other Unilocaler everything they said is how my experience went. There just are not enough good furniture stores in the area and I found myself wanting something ornate and grand with great quality. I will say that they had excellent furniture compared to everywhere else I looked and I went everywhere… however — upon entering the store… we were not acknowledged in any way. The furniture is just smashed in there and not displayed very well at all for them to call themselves a design center. I think they do a pretty piss-​poor job… I got no ideas but I wanted to simplify and clean some shit out — it felt like grandma’s house. Most of the workers are older ladies with an attitude… I did see some good pieces at a good price but after my experience here I have since ordered it online. I finally had to hunt a lady down and ask her to help us and she was concerned that another person had said hello to me and I said yes she said hi and walked on — as a consumer it is my right to choose a service person of my choice and just because you work commission and I walked in the door and it was your turn doesn’t mean I’m doing business with you… so after we straightened her out on that. I wanted to put some money down on a piece that was 1200.00 I wanted to basically do same as cash in 90 days. This was a fabulous price on this because on line I have seen it for as much as 4000. I put 200.00 and everyday for two weeks that bitch called my cell number and acted like she was a collector for the rest of the money she would leave very rude messages in a ridiculous tone and from my understanding they have a huge warehouse so I really don’t see what the problem was… then she started leaving messages on the phone saying we are going to lose the money we did put down – so I had the hubby call her and she was ridiculous on the phone and wouldn’t let him get a word in at all… He asked for the manager to call him back and she tried to block that from happening because all of a sudden another lady called and miraculously we were able to get a refund on what we put down and walk away from this place… I feel this place needs to clean house, get with the program, and get a new attitude. The products they have are needed in the area and they could have a lovely little business here but right now the attitude is killing it…

Hmmm… I’d have to say the customer service here was a bit shoddy. I was browsing for at least five minutes and no one came to help. As soon as I walked in, I felt claustrophobic because everything is packed in so tightly and the ceilings are pretty low. If you have quite a bit of money to burn, though, you might like this place. There was a stunning entertainment center for $ 11,000+ and a few other notable pieces, but most of the furniture felt overdone and fussy… and certainly overpriced!